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Accounts, Plans, Features, and Billing

4918 Discussions
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starman1975First activity
asked in Accounts & Services
Return status has not changed

I signed up with T-mobile the last week of February.  One week later, I received a notification that to be part of the Apple BOGO offer I needed to send in my trade-in in and another email with my trade-in due date.  When I accessed my T-mobile account, I did not see anything about returning my phone or a printing a shipping label.  I did call T-mobile customer service a week after receiving the phones and was provided a shipping label to NRC 13704 Independence Parkway Fort Worth, Tx and no further instructions.  At the bottom of that shipping label I see a description of Electronic Equipment Return Service.  I packed my phone with only a copy of the email I had gotten from T-mobile confirming my trade-in amount and account phone number. When I checked the tracking number, I see that it reached that warehouse on 3/8.  However, I did not see a change in my trade-in status.  Then on 3/10, I did notice that now in My T-mobile it now has instructions and link to the shipping label.  This s

9
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3 years ago
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privacy789First activity
asked in Accounts & Services
Outbound callerID blocking my number despite settings

I, too, am having a still unresolved issue with Tmobile blocking my phone number when I place outbound calls.  This has been going on for welll over 2 weeks. Many calls to Tech Support haven't resolved it.  Ever since I started with T-mobile in 2013, my outbound callerID was to SHOW my phone number but block my name from appearing.  Settings on my phone (LG G2) had it set for "network".  Now whenever I call someone or business they either do not answer or answer cautiously because ... my call appears on their phone as "anonymous". One agent said he issued a trouble ticket but that was a good 8 days ago.  He did mention that about the time I experienced this, there was a "network update".  He also submitted "unknown caller" for the name field.Could someone please get this sorted out?  Thanks in advance.

9
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3 years ago
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lisanpat10First activity
asked in Accounts & Services
Deleted texts

How can I recover recently deleted texts?

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gramps28
Pillar
3 years ago
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magenta2724053First activity
asked in Accounts & Services
Remove line from family plan

How do I remove a line from my family plan?  They are going on their own.

22
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3 months ago
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cubanxFirst activity
asked in Accounts & Services
Limit data usage

Folks,Looking for a way to block data usage at certain times for my kid. We have unlimited data, and he uses it late into the night.Yes, I know the old fashioned way of taking the phone away would work &#128522 , but he stays up later than me and I don't mind that, but I want him in bed by say midnight, and I want to cut off his data usage.Family Allowances DOES NOT stop data usage as far as I can tell. I already have that turned on.I may have to go back to limited data since at least that would stop him.Barring the above, is there a way to turn off his hotspot/tethering? There seems to be a way for T-Mobile to do this centrally since they can control the data limit for it...Thanks in advance!

52
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1 month ago
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kingsblend420First activity
asked in Accounts & Services
Text to landline

Does TMobile support text to landline and if so how to I enroll or activate this service as it's one I need and it's very important that I am able to

5
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4 months ago
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magenta2725485First activity
published in Accounts & Services
AppleCare being canceled without notice

I bought an Iphone 8+ back in October of 2017. I purchased the additional Premium protection which included AppleCare as well. Fast forward to January 2018, I dropped my phone in cracked the screen. I initially made an appointment with Apple to get my screen replace on January  18th 2018. I canceled the appointment because of scheduling issues and had to wait to take  it in. In the meantime, I wanted to use my old phone so I can still have a functioning phone. I took my Sim card out of my 8 plus and put it into my iphone 5. I finally had a chance to take my phone into the apple store on February 26th 2018 to get fixed. To my surprise I find out that my AppleCare has been canceled. With AppleCare you get 2 incidents where you only pay $29 for the repairs but because Tmobile canceled that, I now have to spend $175 to get the screen repaired. After hour long conversations with Tmobile representatives, they tell me that there is nothing they could do about canceling the AppleCare portion o

13709
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1 year ago
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magenta4189221First activity
asked in Accounts & Services
Rebate

How long does it take to receive a rebate after it is approved?  My rebate for BOGO Samsung Galaxy S8 was approved on 2/7/18, and I was told I should receive it in 2 weeks.  It is now going on 3 weeks.

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gramps28
Pillar
2 years ago
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ielissaaFirst activity
asked in Accounts & Services
Can I take myself off of the account?

I am no longer on the plan that is under my name with Tmobile. I was wondering if I would be able to take all of my information off of the account so I would no longer be responsible if there would be a missed payment and it went to collections. I need to remove this if I can because I do not want to be reliable for that!Let me know!

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2 years ago
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magenta4195532First activity
asked in Accounts & Services
Email address change

How can I change my email address on MyTMobile

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3 years ago
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magenta4189299First activity
asked in Accounts & Services
CAN you setup call forward from mytmobile ONLINE web PAGE?

CAN you setup call forward from mytmobile ONLINE web PAGE?

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2 years ago
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customerno6First activity
asked in Accounts & Services
What is TForce and how do I contact them with my account questions?

I have 5 lines on my account and I have been told I can't add any more lines but I need to so how can I do it without losing my account benefits?

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Pillar
1 year ago
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magenta4152034First activity
asked in Accounts & Services
Need receipt for phone purchase

Hi, I am going to be taking my son's phone into an apple store to be looked at.  The email said we may need proof of purchase.  Can I get a copy of purchase receipt?

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Pillar
11 months ago
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magenta4141059First activity
posted in Accounts & Services
International Roaming & Rejecting Incoming Calls

If I'm out of the US traveling and someone calls me and I don't answer the call will I be charged? If that person leaves a voicemail and I don't call to check my voicemail would I be charged? If so, if I disable voicemail would it avoid me getting this charge? Or do I have to disable voicemail and remove call forwarding? There seems to be a lot of conflicting information about this. I spoke to a few T-mobile reps and some say I won't get charged and others are saying I will get charged regardless. So I honestly do not know who/what to believe! Any tips would be appreciated.

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1 year ago
escriteur
escriteurFirst activity
asked in Accounts & Services
Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?

We're planning to travel to Europe later this year and would like to take advantage of T-Mobile's free international text/data roaming. However, I saw that incoming calls are charged at one minute even if you don't answer; per T-Mobile's website: "If your phone is on when you get an incoming call, even if you do not answer it, the call is charged one minute for delivery to the phone. (There are no charges if your phone is turned off.)" I get multiple robocalls/telemarketer calls per week, and I don't want to rack up charges for unwanted calls. Is there any way to temporarily turn off incoming calls or route them directly to voicemail to avoid charges? If so, what are the steps to do that?

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drnewcomb
Pillar
8 months ago
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magenta4043695First activity
asked in Accounts & Services
Netflix for different lines

Do every line in my family plan gets a different netflix or do we have to login from a single account on my Tmobile one plan?

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1 year ago
schusterjl
schusterjlFirst activity
asked in Accounts & Services
No Visual Notification on VISUAL VOICEMAIL

I need a visual indicator on the T-Mobile Visual voicemail app that I have a voice message waiting for me.  Currently, I have an extremely small icon in the upper left hand side; or I have to click on the Visual Voicemail icon to know if I have any messages.  How can I get a Dot or a number telling me how many messages are waiting for me?  Otherwise, I will miss a lot of voice messages.  Please help.

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2 years ago
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magenta4023789First activity
asked in Accounts & Services
how can i delete my messages from my usage log?

I need to see if there is a way to delete a certain number from my messaging log on my T-Mobile account, does anyone know a way to do this? It's only one number but multiple messages incoming and outgoing.I have deleted the messages from my device but now need the "account message usage" to be gone....I have a nose significant other and I just don't need the argument

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gramps28
Pillar
7 months ago
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magenta3914850First activity
asked in Billing
First Billing Cycle

Hello T-Mobile,I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 – 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan. Please advise.

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3 years ago
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magenta3796992First activity
published in Accounts & Services
BOGO buyer beware

On Oct 16, 2017 my wife and I went to a T-Mobile store to sign up for phone service. We also purchased 2 new Samsung phones because they had the bogo deal. I asked the salesperson two different times during the transaction if I needed to do anything to get the rebate card and was told no and that my the rebate card would be here in 8 to 12 weeks via mail. After 12 weeks and no card I went online to find out where it was and discovered that I was suppose to send in paperwork in order to get the rebate which the salesperson twice told me I did not have to do. Now that the 30 day from purchase is long expired, I am out $850.00 which is a lot of money for people who are basically living paycheck to paycheck. I am now stuck without any recourse and out my rebate,but you can be sure that we will tell all of our friends, the Better Business Bureau and everybody else that is willing to listen, not to deal with T-Mobile because at least some of their employees are either incompetent or worse ye

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2 years ago
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dolphinsFirst activity
published in Accounts & Services
I got cheated by T-Mobile, please be careful.

All,Please be careful and spread the word to not be cheated. I was an AT&T customer and T-mobile offered be a dual promotion (BOGO - Buy one Get one Free; and Carrier freedom - T-mobile would pay for what is remaining on my AT&T phone up to $650 per phone). I know of few friends who switched to T-mobile because of this great promotion. So, I decided to switch as well. I called on Dec 21st, 2017 and T-mobile confirmed the dual promotion and I got 4 lines & phones. My new T-mobile phones arrived only on 27th. When I switched from AT&T to T-mobile, and called T-mobile to understand how to claim the dual promotions. Now, it looks like the dual promotions have ended and they are now offering me only one of the two (BOGO or Carrier Freedom).So, my first day of T-mobile experience itself, I felt cheated. I spoke to several managers and retention department supervisors andt what was even more disgusting was they were saying these two programs cannot be combined and were never o

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3 years ago
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dwcFirst activity
asked in Accounts & Services
Unable to log into My tmobile

I've been trying to log into My Tmobile for 6 hours to pay my bill. If I try to log in with my phone number it said the information is incorrect. If I try to log in with my email address it tells me to enter a phone number to link to my account. If I enter my phone number it tells me that it's incorrect. If I try a password reset it tells me my phone number is incorrect. If I try to set up a new account it tells me my phone number is incorrect. I've had the same phone number for 12 years. I'm able to make and receive calls, send and receive texts, and data is working just fine.

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1 year ago
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magenta3545670First activity
asked in Accounts & Services
where can i find the balance for each phones

where is the plan the minutes that we use the callers number etc.etc

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3 years ago
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917-602-0290First activity
asked in Accounts & Services
cancel familywhere plan

canceling amilywhere plan

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3 years ago
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smartphonedragonFirst activity
posted in Accounts & Services
The T-Mobile Website Gets Stuck When I Try to Pay My Bill

Hi- My mother and I have been on T-Mobile for the past couple of years, and have always paid our bills on the T-Mobile website. However, in the past three months, we both have been having trouble with the sight when it comes to paying our bill.  When we click on "Pay Bill", a grey page pops up when a pink circle that spins (as shown below), and then the page is stuck there and is unable to move onto the next screen so we can pay the bill. I have been able to work around this by paying on my phone instead, but my mother has not. Is there anyway to fix things on our end so the website works properly? Are there other ways for us to pay our bill?  Any answers on this issue would be greatly appreciated! Thank you.

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3 years ago
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