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Accounts, Plans, Features, and Billing

4948 Discussions
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BdathotmessFirst activity
asked in Accounts & Services
Why the extra charges

It’s seems like we all have the same problem T mobile is robbing people with a gun. Then when you get a supervisor they hang up and don’t call you back. They been doing what they want with us. We all need to get together and sue them. I’m going thru my bank to get my money back they been stealing from me for almost 4 yrs now. We can get together and put them out of business they service sucks period.

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3 months ago
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Where or WhereFirst activity
asked in Accounts & Services
Promotion

I signed up, put in my submission for the promotion request. I have home wi-fi only. I am sitting at week 8 of 10 and zero updates. It just says: Good news! We received your submission. If the promotion has any other steps for you to qualify, please complete them soon. We’ll be in touch once you’ve completed the steps. I have completed the steps, the directions I received were to set up my account, created the t-mobile ID and all is done and has been done for WEEKS. I reached out to online support and I was told everything was in good order, that was WEEKSS ago. Still nothing. i have a feeling I am going to get screwed out of this promotion deal. Good to know I took a screen shot of their employee telling me I had everything in order :) 

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3 months ago
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ecuello23First activity
posted in Billing
MISGUIDED BY SALES REP

I called T-mobile to lower my monthly plan. I canceled 3 tablet internets that I was paying promotional $50 / month for those 3 tablets and also changed my plan to get a lower rate. The representative canceled  the lines, changed the plan and told me that I was all set. Here I am so happy that I deducted a chunk of my bill. 2 days later I get a notice from T-mobile that I owe $142.00 extra on the bill. I call and they tell me that I had to pay Partial plan charges because since I canceled the plan I had to pay the "prorated" charge which actually cost $65.00 each. Excuse me??? The representative mentioned NOTHING of this. He happily changed my plan and went about his day. Do you not think that is something worth mentioning? They went and gave me a $40 credit due to the "inconvenience" and apologizing wildly for the rep and that they apologize he did not mention it but there is nothing more they can do. I spoke with a supervisor and she was not of much help either just said the same...

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3 months ago
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ecuello23First activity
asked in Billing
MISGUIDED BY SALES REP

I called T-mobile to lower my monthly plan. I canceled 3 tablet internets that I was paying promotional $50 / month for those 3 tablets and also changed my plan to get a lower rate. The representative canceled  the lines, changed the plan and told me that I was all set. Here I am so happy that I deducted a chunk of my bill. 2 days later I get a notice from T-mobile that I owe $142.00 extra on the bill. I call and they tell me that I had to pay Partial plan charges because since I canceled the plan I had to pay the "prorated" charge which actually cost $65.00 each. Excuse me??? The representative mentioned NOTHING of this. He happily changed my plan and went about his day. Do you not think that is something worth mentioning? They went and gave me a $40 credit due to the "inconvenience" and apologizing wildly for the rep and that they apologize he did not mention it but there is nothing more they can do. I spoke with a supervisor and she was not of much help either just said the same...

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3 months ago
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ecuello23First activity
asked in Billing
MISLEADING SALES REP

I called T-mobile to lower my monthly plan. I canceled 3 tablet internets that I was paying promotional $50 / month for those 3 tablets and also changed my plan to get a lower rate. The representative canceled  the lines, changed the plan and told me that I was all set. Here I am so happy that I deducted a chunk of my bill. 2 days later I get a notice from T-mobile that I owe $142.00 extra on the bill. I call and they tell me that I had to pay Partial plan charges because since I canceled the plan I had to pay the "prorated" charge which actually cost $65.00 each. Excuse me??? The representative mentioned NOTHING of this. He happily changed my plan and went about his day. Do you not think that is something worth mentioning? They went and gave me a $40 credit due to the "inconvenience" and apologizing wildly for the rep and that they apologize he did not mention it but there is nothing more they can do. I spoke with a supervisor and she was not of much help either just said the same...

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3 months ago
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frustratedbeyond78Novice
asked in Billing
HELP - bill

My name is spelled correct in the account but incorrect on the bill - they keep telling me to go into the store i did and they told me nothing WHY IS IT SO HARD FOR T-MOBILE TO DO SOMETHING CORRECTLY!!!!

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3 months ago
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BebaFirst activity
asked in Accounts & Services
2 simple choice plans?????

I have always paid $80 for two lines now I am getting charged $80 for simple choice family plan unlimited text and talk and $50 for simple choice? Plus taxes its like $140 now… why??????

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3 months ago
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ehanson1First activity
asked in Accounts & Services
Rate increase

What happened to the price lock guarantee for plans for seniors?  It was one of the reasons I switched.  Your website still says it’s $30/line.

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3 months ago
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NeoMatrix1968First activity
posted in Accounts & Services
Store employee used my account to get a free phone.

When I first enrolled in T-Mobile I did it in person at a local store. Later on after reviewing my account, I found an additional phone that was included initially. I never saw the phone, nor was I ever charged for it. However, if their system is allowing their employees to do that, just imagine what else they get away with.

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3 months ago
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yeah noFirst activity
asked in Accounts & Services
WHY DOES T MOIBLE LIE ABOUT EVERYTHING - BAIT AND SWITCH REBATE

This is no surprise but I fell for the the bait and switch (also known as keep and switch) there is no rebate and now they are just passing me around from agent to agent to agent.]]i am not even a customer for 2 months and I have spent more time calling for customer support than I have actually had service.  so i will contacting the state of florida for reporting fraud by t mobile

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3 months ago
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jcope43First activity
asked in Accounts & Services
New Galaxy watch promo

They keep pushing me to get the galaxy watch, as it’s completely “free” I just pay for sales tax and month to month service. My question is, how long am I stuck paying for this line? They can’t seem to give a solid answer on it. We just switched our 2 lines to TMobile.

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3 months ago
Pappy2Chins
Pappy2ChinsFirst activity
asked in Accounts & Services
Allowed Numbers in Family Allowances Not Working

I just switched my family from Verizon to T-Mobile.  One of my phones is an Android for my mother who is a dementia patient in assisted living. To keep her safe from scammers, Verizon had a family app that allowed me to restrict both incoming and outgoing calls and texts to a specific list of numbers that I set up in the app, what used to be called a “White List”. If the number is on this list, the call was allowed to connect, if it’s not on the list, it was blocked.T-Mobile told me their Family Allowances service does the same thing, but I have not been able to make it work and, sadly, no one at T-Mobile Tech Support can figure it out either.  The Family Allowances Dashboard looks like the functionality is there, but obviously, there are serious flaws in the programing behind it that is preventing it from functioning as intended.Has anyone out there been able to make Family Allowances work as I have described it? If not, are you aware of third party apps that work?

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Pappy2Chins
3 months ago
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quitta29First activity
asked in Accounts & Services
change information

how do i change my wi-fi name and password

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3 months ago
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dchennaFirst activity
asked in Accounts & Services
T-Mobile Id for business customers

I am small business customer and since the time we switched from Verizon (Feb 2024) we have not been able to create the T-Mobile id required for us to take advantage of the offers we get such as Netflix and AppleTV. I have tried calling customer service like 5-6 times (for real) but no one seems to know how this works for business customers. All the instructions they provide are not there in the business customers portal. I am still not able to believe that I am having to use community help for something that we are entitled to get from customer service.Any assistance is appreciated.

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2 months ago
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shaneshreeveFirst activity
asked in Accounts & Services
Promotional code

Where do I enter my promo code? My paper says to click MANAGE ACCOUNTS then the promotional redemption link, but I cannot find either.

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3 months ago
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NatGebFirst activity
asked in Accounts & Services
Transferrd watch still on my account

How do I get a smart watch line removed from my account? My husband left T-Mobile for another company due to work and his watch is still on my account even though it was transferred to the other cell service company. 

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3 months ago
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ImjamiemichelleNovice
posted in Upgrades and Orders
T Mobile Took My Phone Credits

So I upgraded my iPhone 13 to the iPhone 15 Pro upon ordering the lady sent me one with the wrong memory so upon receiving it I called them exchanged it for iPhone 15 pro with The largest memory they gave me buyers remorse, even though it wasn’t my fault upon exchanging the phones they took my credit away for my trade-in because their system messed up upon doing that I have to wait three months to get my credit now so I’m inconvenienced because T-Mobile system didn’t recognize it as a trade in  and took my trade in phone credit back absolutely ridiculous!!!! 

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2 months ago
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RoyboyFirst activity
asked in T-Mobile.com and T-Mobile App
home internet showing multiple addresses one device

My home internet keeps showing multiple addresses for one device.  It also says to many devices using same frequency so can not connect to WiFi I go on to app sometimes it will show multiple address after a fresh restart also anyone else come across this

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3 months ago
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blaugrana55First activity
posted in T-Mobile.com and T-Mobile App
Tmoblie app locked

After a live chat with T-Mobile customer service agent, my T-Mobile app on iPhone 15 Pro Max stopped allowing access.I have one week waiting to recover access as promise by support agent after asking engineering or higher tier support for help. I have been told to remove and install T-Mobile appCicle power on telephone clear browsers cache and set switch to clear cache on every app launchAll these steps to availability to access my account thru the app. I am able to login via browser waiting to hear from engineering or support expert continues  after promise solution in 24-72 hours max 

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3 months ago
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KenkadeFirst activity
posted in Upgrades and Orders
Phone swapping

I ordered the S24 w/ 256 gb but you're sending me the 128 gb? How do I send it back?

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3 months ago
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Maddie0908Novice
asked in Upgrades and Orders
Upgrades available for 5G gateway

I have a 5G home internet Gateway box that I bought a couple years ago and I was wanting to upgrade to a higher speed plan but I want to keep the box and everything the same I just want to upgrade without the hassle of someone coming to install the internet. Is that possible?

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3 months ago
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ddd0508First activity
asked in Billing
same bill for life?

Why was my latest bill more than the previous bill?

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3 months ago
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derekdeRookie
asked in T-Mobile.com and T-Mobile App
TLife app doesn't allow me to download documents

Okay, TMobile is a large tech company specializing in wireless coms, right?  Yes, this is true. So how is it that this TLife app that the company is jamming in my face unable to allow for the download of documents? If I click the download link, it changes color like it will do something and yet does nothing, nothing at all. So when I, a customer, am faced with a situation where I need the f#%king documents to show that TMobile is not living up to an agreement they made with me, I'm out of luck. Yet, without fail, your f#%king payment portal always works. The sales apparatus, always works. But when it's a thing that benefits customers TMobile could not care less. Can't you fix the app so that it does what you claim it will do? Or is it merely the claiming of a function good enough, no need to provide one. Is that enough to keep the government out of your hair, TMobile? Can someone provide a working app, please?

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3 months ago
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IamangryFirst activity
asked in Billing
increase in billing contract broken

I have been contracted with T mobile for many years. I just spoke with a customer care person who stated that T mobile never had contracts for the service. I stated multiple times we did have to sign a contract and we were locked into that contract. she basically told me she had been a customer for 15 years and never signed a contract for the service. This attitude infuriated me. She kept saying that a text went out in May, well that text looked like Spam and I didn’t open it. what is T mobile going to do about our contract they signed saying we were being locked into the rate with up to 4 voice lines? Do we need to call the FCC? The contract was presented and signed by both parties and is legally binding by both parties. 

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3 months ago
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weijukimNovice
posted in Accounts & Services
who is correct about the returning the old phone to UPS? Is the male emplyee JIo correct or the leader is correct?

06/30/2024, I came to the store to trade-in my phone. They didn't have any s24 ultra in stock. So they had to order it on online. The phone came 07/02/2024 without the the return slip for my old phone s22 ultra. So I went to the website how to return the phone. It literally said bring it to a t-mobile store. So I brought it back to the t-mobile store. The female employee said they can't ship it for me. I have to do it because it had to be order from the store. I told her it was order from this store. So she took my phone. 07/07/2024, they called me I have to grab the phone and give it to UPS. I called 611. The male agent told me they should return it for me. The male agent sent me the shipping label. The male agent told me bring the phone and shipping label to them, and they will bring the phone to UPS for me for sure. I went back to the store, and again Giovanni the male employee dealt with me saying I have to bring the phone back to the UPS. I called 611 right there. This time a fema

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3 months ago
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