Skip to main content

Postpaid

Accounts, Plans, Features, and Billing

4923 Discussions
B
Bama9600First activity
asked in Accounts & Services
Usage

why is the usage details not up to date?

17
H
Community Manager
1 year ago
A
aznnrg177Learner
posted in Accounts & Services
Tmobile Insider Hookup code?

Hi! I have been with tmobile for 15+ years and I have never gotten an insider hookup code. Does anyone have a type 3 code they are not using that I can have? Thanks so much in advance!

17
A
2 years ago
F
Firebird7479Rookie
asked in Accounts & Services
I can't get my Rebate!

I received an email last week, telling me I can get my $50 rebate. It gives me a link which sends me to a page that tells me to login either as a first time or returning customer. It accepts none of my information and the email does not tell me what that information is suppose to be. I keep getting this error message.I’m being told to go into my account, update my profile with a new PIN number so I can call the rebate people, but I cannot even do that because I keep getting this buffering all day:I cannot get a solution. A lot of stress for a $50 credit card!

17
B
1 month ago
H
hongFirst activity
posted in Accounts & Services
T-mobile lost my trade in, warehouse never scam my device. They refused to do anything

We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn’t find my device. Their respond was that our warehouse didn’t scan your device, there is nothing that can be done if we did not scan your device. They won’t allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn’t have an answer for me. I see so many post about this same issue but yet their respond was “ we do not lose device when it gets sent to our warehouse”. I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately i

17
V
1 year ago
T
ttnthegoalFirst activity
asked in Accounts & Services
why do i get charge for the 3rd line if it said 3rd line free

I’m on essential plan right now from the promotion activate 2 new lines, get 3rd line free back in Dec 2021 (not long ago). It stated clearly $30/line and I got charge $90 for 2 lines plus taxes and fees= $105. At first I didn’t notice it but now it seems like didn’t make sense. Isn’t it 2 lines supposed to be $60 plus tax and fees, so it would be around ~$70-$80/month not $105? TMobile, are you trying to “scam” us with this fake promotion? This 3rdline is not free AT ALL if you charged me and everyone else like that. I need an explain, Tmobile. Unlimited data? The data is not that strong either and slower

17
W
1 year ago
E
EromeroFirst activity
asked in Accounts & Services
Tmobile lost my trade in and is not honoring trade credit.What can I do?

I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number and the email saying how much my trade in was approved for. They are now only offering me $80 from what was supposed to be $380. What are my options here? I’ve been a T-Mobile customer for a very long time with 6 lines and multiple new phones on payment plans.

17
C
1 month ago
A
AndylandyFirst activity
asked in Accounts & Services
customer compliment

I just wanted to show a amazing amount of appreciation to Janellaannecamille(12269971) @T-Mobile for assisting me today, she was extremely helpful and I mean her attitude was exceptional, she made my day better and I’m glad I had the chance to speak with her, I really hope she gets the recognition she deserves , because today she was of much help , and I hope someone is able to get this message to the right person.

17
T
8 months ago
Y
yesindeedsirFirst activity
asked in Accounts & Services
How do you redeem the discord nitro?

I can’t redeem my nitro because everytime i try to, it just opens up discord. The instructions tell my to verify my email, even though it already is. I really want this nitro bad. Can someone help me?

17
R
3 years ago
S
surfindaveFirst activity
asked in Accounts & Services
Home Internet battery

Red light on indicating dead batteryEasy enough to take out But googling model # bp18-002390 or T-Mobile home internet battery replacement is getting me nothingAnybody know where I can get a new one?Thanks 

17
K
2 years ago
J
jdt254Learner
asked in Accounts & Services
How Many Others Were Lied to About Your EBB Eligibility

I'm curious how many other customers were lied to by T-Mobile's customer service about your eligibility for the FCC's Emergency Broadband Benefit. I was told, as of this writing, that if you open a NEW T-Mobile Home Internet Plan, you can receive the EBB pending approval through the FCC. This is a LIE. After dozens of emails, calls, and complaints spanning over a month, I was told by the Office of the President of T-Mobile that you may receive EBB only if your plan was active prior to March 10th. You will NOT find this information publicly listed on any of T-Mobile's website.  However, even with this March 10th cutoff date in mind, if you call and ask customer service about opening a NEW account, you will be lied to and told you can receive EBB. Buyer beware. Even after reporting this to the FCC and making it known to T-Mobile's upper management, this lie is still being spread and causing customers to sign up with the false belief they will receive a monthly discount. Call customer ser

17
G
1 year ago
S
S-DavisFirst activity
asked in Accounts & Services
T-Mobile Data Breech Announced August 15 2021

What do we do? I t appears all of our T-Mobile accounts were hacked and thieves stole our SS numbers, birthdates, Drivers License numbers and everything else to destroy our lives.What is T-Mobile doing about this?  

17
K
2 years ago
S
Srem87First activity
posted in Accounts & Services
First Responder Eligibily

I have been a valued customer for 8+ years and I no longer qualify for the First Responders Program. I have had this discount applied since the height of the COVID pandemic. I am a Registered ER Nurse that saves lives daily and it's very disturbing that we are undervalued and never recognized for our services. How do patrol officers qualify, but Nurse don't? This month will be my last month with T-Mobile (unwilling). However, I will be taking my hard earned money elsewhere that values/recognizes Nurses as lifesavers too. I will definitely not be the only customer you lose. I guarantee you that! Shame on you T-Mobile.

17
E
1 day ago
H
horsecavtroopFirst activity
asked in Accounts & Services
Where's the technical support chat?

I'll admit it, I'm not usually a fan of technical support chats.  They're largely cumbersome and difficult to deal with.  That being said, there are situations and circumstances in which they're the best available option... when they're available.  Why isn't there such an option here at T-Mobile?  I work a call-center type job from home where I need to be able to receive a call at zero notice.  When that's the case, I need a non-voice option for getting my issues resolved.  Does anyone else see this as a need?

17
H
5 months ago
R
realtrinityFirst activity
asked in Accounts & Services
T-MOBILE: What is your issue with linking T-Mobile MONEY with Mint?

Really?  Mint is trying to work with you to get linking with them accomplished.  Are you unable to do so because your security and infrastructure is unable to support on your end?   If so, how can you expect consumers to trust you with their money and leverage your banking product?  I will NOT use your banking product until such time that you have successfully implemented securely interfacing with Mint.  Please make this a priority on your “Future Enhancements” list(s).

17
L
2 years ago
E
endeavour1701Speaker
asked in Accounts & Services
How to reach T-Force ?

Hi all,I know it sounds dumb, as good as I am with technology, mobile phones, etc, the famous reach T-Force through Facebook does not mean a lot to me...To me, Facebook is personal page or business pages. Does that mean I need to follow T-Mobile official Facebook page, and then, try Messenger to speak with them ?I am very very confuse here...Thanks...

17
B
1 year ago
G
ggaramboFirst activity
asked in Accounts & Services
Bait and Switch - Trade in SCAM

Why? I traded my 3 phones for the free phone promo last Aug.  Thinking my 3 devices will be almost free. I called customer service right away when they charged me $20 something for each phone monthly to complain. Customer assured me that they will fix the problem and rest assured that no monthly devices fee will be charged moving forward. It happenned again a month after then same promises then another month again...and every month I call ( about 8 months with more than 8 rep that I talked  with same promises)  What shall I do now? I am tired of calling and to waste my time. How can I file a complaint?

17
A
1 year ago
S
SilsilRookie
asked in Accounts & Services
Do back glass cracks disqualifies for trade-in at T-Mobile?

Unless I’m reading it wrong or interpreting T-Mobile’s document wrong, I don’t think the trade-in policy disqualifies back glass crack.I’m talking about this T-Mobile support documenthttps://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device Checking your device conditionThere are four main things to check on your device. Click each link to learn more.Screen & LCD damageLiquid damageFind My iPhone & Anti-Theft disabledDevice turns on (Not required for buyer's remorse or warranty exchange)Screen & LCD damageScreen damage (LCD or display damage) voids all warranties and can't be accepted.When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions, and inspect at multiple angles. Screen damage includes hairline cracks that are difficult to see. Screen damage includes: Cracked screen Cracks or chips in glass that is connected to the screen (including edges) Crushed or shattered scr

17
M
1 year ago
A
andr3s12First activity
asked in Accounts & Services
Forced to reset my password

Why does T Mobile's website force you to reset your password every couple of months!? When banking institutions who actually MANAGE YOUR MONEY leave you in peace, it's crazy for a phone company to force you to reset. I know the generic IT response will be "it's for security reasons", but you shouldn't FORCE your customer to "be secure". It should be a warning where we get the OPTION to reset, not being forced to do so. So I guess my question is, is there a way to opt out of this "security feature" or someone I can talk to that can disable that from my account? After a full year of this nonsense, I'm getting to the point where I'm willing to leave the company if I don't get a resolution soon.

16
A
2 years ago
colleen.schake
colleen.schakeFirst activity
published in Accounts & Services
how do I turn off voice mail?

I don't want to use t-mobile voice mail, how do i turn it off?I've checked several pages and searched. tried in the phone and it only allows me to select which program to us. I'm finally receiving text in on my wifi or maybe it was spotty service that let it go but I can't send a photo?new settings for that one?I've already used 5 of my text just trying to set things up... we should get a few free setting up things to make sure they work. I've been stranded 3 times in 2 months time and need to rely on this so I have to test them.Thanks for the help.pscan I have forwarding instead of voice mail? LOL

2535316
S
9 months ago
M
magenta4439202First activity
published in Accounts & Services
My T-Mobile Login Loop Bug

Dear Friends,I just battled for days (and now overcame!) a login loop issue while trying to log into My T-Mobile. I post this here on the off chance that it will help some other poor, confused soul, as I was mere minutes ago—and on the so-remote-it-makes-Pluto-look-near chance that it will actually get fixed.The problem is this...What appears to happen is that if you try to login with your phone number, and if T-Mobile thinks that you need to reset your password, there is absolutely no way to login to your account. You can't even use the mobile app. (You also can't login to contact support, because that requires logging in to My T-Mobile, and they have no email address you can contact.) (To their credit, I could have called them and attempted the verbal acrobatics of explaining this over the phone to some poor underpaid soul in a call center.)A story by (riveting) pictures:First, you try to login to My T-Mobile. It asks you to reset your password. (Side note, the password reset page is

1296116
S
5 months ago
M
magenta2524758First activity
asked in Accounts & Services
Bill Statement

I need the most recent bill statement to be print in my computer. Thanks

16
A
2 months ago
J
josh.saraFirst activity
asked in Accounts & Services
Complaint about a store?

Who do I contact to file a complaint about a specific T-Mobile store?

16
D
9 months ago
M
magenta8266619First activity
asked in Accounts & Services
No monthly discount for loyal customers?

I asked for a monthly discount from a Tmobile customer service rep today and just to find out that they do not have any. He just advised me to go to this community blog with the hope that a Tmobile concerned personnel will pay attention to this concern.My husband and I have been with Tmobile for well over a decade now, going on our 14/15th year. For some reason, even though we are not happy with the reception/connection service that they have, we have been with them for this long... i guess that is what you call LOYAL customers, don’t you think? That is, you stick with them thru thick ‘n thin. Being so, i was expecting to get a loyalty discount off of their monthly bill to make their loyal customers happy and stay longer.  It would be nice to see a line on their Tmobile monthly bill/statement that says, “Loyalty Credit”.  When should we see this?

16
W
2 years ago
M
magenta7973393First activity
asked in Accounts & Services
Looking for an email address to contact T-Mobile support

I'm looking for an email address to contact T-Mobile support about two different issues that have come up in the last couple of days.Before anyone suggests the live chat option - the live chat button has never, even once, appeared in any browser on any of my computers.  So that won't work.  Facebook and Twitter are, naturally, Right Out.What to do?

16
B
2 months ago
M
magenta158288First activity
asked in Accounts & Services
T-mobile 1 hr free wifi feature not working with the aircraft on new vendor "Viasat" during American airlines flights

Recently I found certain aircraft of AA equipped with different WiFi vendor/service called "Viasat". There is no link to T-mobile login. And the flight attendant has no idea how to make it work as it was with Gogo wifi. Anybody has experienced the same?

16
T
3 years ago
28,099
Topics
110,343
Replies
1,310,233
Members

New badge winners

Show all badges
Terms & Conditions