Prepaid

Talk about all the stuff that comes along with T-Mobile's Prepaid service.

92 Discussions

H
HumbilFirst activity
posted in Plans and Service

Debit Card Pin Setup Phone #18663268689

18663268689

2
T
17 days ago
D
DCrowdenTNFirst activity
asked in Billing

I have a question about the date & time on my bill for voice calls and text messages.

On my detailed bill, one place the date / time explanation in a little box states that the time is at the location of the mobile device.   In a different area, much further down the detailed bill and following the 2nd number on the account, it says the time referenced to Pacific Time.    Can someone explain the difference?   Why would the time be different than anywhere that the mobile device is.   For the Pacific time explanation, I found that after all of the text and data messages shown for that 2nd number on my account.   

1
gramps28
Pillar
17 days ago
E
elsrjFirst activity
posted in T-Mobile.com Account

Terrible website and app.

The website and app are awful and only getting worse. I’m at the verge of changing companies. While there are a lot of perks to having T-mobile (free Wi-Fi on select flights), the cost is no longer worth the terrible service, especially for prepaid customers. You can’t do anything on your own on the website –– not even access a PDF of a bill statement –– and the app is always broken; if only it’d run as well as the T-mobile Tuesday app. You’d think such a large company would have better web developers. My plan, as a prepaid customer, is way too expensive for such terrible service. And please don’t remove complaints as they’re very useful for those considering switching. Fix your tech!

4
J
19 days ago
K
kathyrothbergRookie
asked in T-Mobile.com Account

Verizon is still Primary?

I recently switched to T-mobile.  When I turn on the phone it says T-mobile on the left upper corner, however when I check settings Verizon is still listed as primary carrier.  Is this the way it should be?

5
K
19 days ago
D
DarkOneeFirst activity
asked in Plans and Service

how to re store my service

I was recently incarcerated and due to that I wasn’t able to actively pay my bill/use my phone and I can no longer log into the app because my phone has been deactivated. Can I get my phone number back and return to my service?

1
syaoran
Pillar
21 days ago
N
No BuenoFirst activity
asked in T-Mobile.com Account

why is disingenuous T-Mobile now removing the chat when you talk to an agent

Once upon a time with Tmobile, the chats were just there for many years when you have a chat with a T-Mobile representative and then they also text  you and send you their id and name… now the conversation gets erased immediately, Unless you screenshot certain things the next representative you talk to Khols you are a liar and says you never had that conversation with anyone even though they can see the chat but now you can’t see it make sure you guys screen shoot your things and I’m gonna end up leaving Tmobile. It’s been 23 years. In the last few years have been a nightmare.

2
N
22 days ago
P
Paul FFirst activity
posted in T-Mobile.com Account

Unable to set up account for wireless Wi-Fi

Unable to create account for my new wireless wifi. Talked to 11 customer service personal but they all give up after 45 minutes. so far 7 hours phone time. .Do not know why account gets stuck while trying to input info. Heard every wild reason possible.  Would welcome any thoughts. Thank Paul F

1
P
22 days ago
D
D'andre loyal customerFirst activity
posted in T-Mobile.com Account

accessing my T-Mobile account without using the old number

Hello my name is D'andre Dempsey, appointment with you all and trying to access my account online it was telling me to verify the number that I had with so I don't have to phone anymore to get the medication how can I get into my account without using that option  

1
gramps28
Pillar
22 days ago
S
Shakey58First activity
asked in Billing

f#$k out of 33.50$

I got the new gateway on April 18 cancelled the old line sent the old gateway back still was charged for the whole month after I cancelledThe old number then got a bill with 33.64 for the month that they gave me the last 20 days I paid for after I paid fifty$ for ten days use I paid under protest

0
S
23 days ago
G
GinnyinNCFirst activity
asked in Billing

Opt out of numbers on bill?

I hate the ecological impact of TMobile listing all the phone numbers on the FIVE lines I have. It’s an insanely large bill and I hate the thought of the trees being felled for it, etc. Plus, I don’t need it! Is there a way to opt out of this? And no, I don’t want to go paperless. I have a valid reason that I don't want to get into here. I just need to know what I’m being charged for each line. Any suggestions?

2
F
Pillar
25 days ago
M
mallardFirst activity
asked in T-Mobile.com Account

Authenticator app

I have a Legacy Pay as You Go prepaid plan. How do I add Google Authenticator as my 2FA verification method? I’m unable to find anything about this in “My Account.”

1
syaoran
Pillar
25 days ago
K
kevin4byuFirst activity
asked in T-Mobile.com Account

T-Mobile App not working with my prepaid account

I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app experience." I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me?

18
P
25 days ago
H
hobbyfarm0924First activity
asked in T-Mobile.com Account

Problems with linking my internet phone number to my t-mobile ID

So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn’t have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says

2
M
26 days ago
P
PikefisherFirst activity
asked in Plans and Service

How to increase the data limit?

How do I change my plan to increase the "slow down" limit above the current 50G per month?  All I see is an international add-iin,

2
P
26 days ago
C
captainronmLearner
asked in Plans and Service

Will a prepaid walmart tmobile phone work by just putting in my existing tmo sim card in it?

My android moto phone is getting old and isn’t updating so I found a prepaid tmo samsung A13 at Walmart.  Is this new phone “locked” into having to start a new prepaid plan or can I just simply put my existing postpaid sim card into it and turn it on and i’ll have my same service?  Thanks!

6
B
26 days ago
I
Irteza ShamsiHelper Level 1
asked in Plans and Service

T Mobile Magenta cell phone plans or rate plans!

Is T Mobile retiring Magenta cell phone plans or rate plans? Why is T Mobile retiring Magenta cell phone plans or rate plans?

2
I
27 days ago
S
Seungsu HaFirst activity
asked in Plans and Service

pre-paid purchase error

I purchased pre-paid e-sim in the app, my credit card is approved but finally 505 error appeared and didn’t work. Is there any option I can refund about this error?

0
S
27 days ago
Y
YK770First activity
asked in T-Mobile.com Account

I can't log into my account from my computer

Why, after I enter the correct login and the correct password, the login page for my account is loaded on a new one? and directly from a smartphone, I go normally, but on a macbook I can’t.

0
Y
27 days ago
J
Jerry22022First activity
asked in Plans and Service

How can I treat the event?

I received a personalized offer with a special discount for over 55s.The T Mobile branch told me it was for new customers only.What is this:-fraud- lack of staff training-mistake (I am a T mobile customer and the offer is addressed to me)- employee misconduct- the mediocrity of the companyOne of them is valid.

0
J
28 days ago
J
Jeffrey_1990First activity
asked in Billing

payment arrangements

will T-Mobile let someonemakea second payment arrangement 

1
syaoran
Pillar
29 days ago
N
naiaFirst activity
posted in Plans and Service

int

internet

1
F
Pillar
29 days ago
F
FelixYuichiRookie
asked in Billing

How to get my prepaid bill/receipt with my address?

I am a prepaid customer. Not I want to get my prepaid receipt/bill with my address for applying my driver license. But I cannot find anywhere to get it. Is there any other ways to get the receipt or bill? If not, how can I change my prepaid plan to postpaid plan? I just want to get a telephone bill/receipt to show my address to DMV.

10
D
30 days ago
D
DanialYZFirst activity
asked in Plans and Service

T-Mobile Prepaid eSim Plan

Hi, I wanted to sign up for a T-Mobile Prepaid eSim plan for my iPhone 13 via the app. This is for my upcoming trip to the US. I am in Singapore. However when it comes to the payment page, I do not see my country Singapore listed. Does it mean I am unable to buy this plan? I only have Visa/MasterCard issued by banks in Singapore 

4
D
1 month ago
B
bojan135First activity
posted in T-Mobile.com Account

Can't refill prepaid account online

Anyone else not able to refill their prepaid account online? My option is grayed out for 2 months now, nobody can tell me what's going on with it, I have to call to get it refilled.  

5
C
2 months ago
L
ltbearFirst activity
asked in T-Mobile.com Account

Problem linking phone number to My T-Mobile.

I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time the support guy on the phone said it is a problem from their side beside they have people working on the tower because of the 5G thats incoming, the 2nd time she told me that they had to delete my t-mobile account and make a new one using the same e-mail address, she told me to wait 8 days, I've waited almost a month, logged in, and the same message popped up again."Oh no! We have run into an issue when linking this number to the profile. Please contact our Care experts to get this resolved."I recently switched plans from the $45 4GB of data a month to $40 10GB of data a month. I don't know if that has anything to do with it. Before I switched to that plan My T-Mobile was working just fine I could do everything.A screenshot of the message that keeps popping up everytime I sign in:

9
T
4 months ago
19,968
Topics
79,324
Replies
1,257,831
Members

New badge winners

  • Curious George
    whgaytonhas earned the badge Curious George
  • Curious George
    Stephenbabygirlhas earned the badge Curious George
  • Curious George
    gocohas earned the badge Curious George
  • Curious George
    Bherrihas earned the badge Curious George
  • Curious George
    ECSandshas earned the badge Curious George
Show all badges
Terms & ConditionsCookie settings