Talk about all the stuff that comes along with T-Mobile's Prepaid service.
so when i try to trade in my current phone pixel 6 pro for 8 pro they told me i can get silly money when i tradethere is 500$ trade offer for my phone for trade in on plan,since my plan is ancient ,why i can not add new line and get new devices or trade my exisitng deviceam i being punished for sticking with tmobile for 18 years.
By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card.I understand that credit card processing is more expensive than bank or debit, and I’d be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary.Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I’d have to pay?Thanks
Stupid me, I cancelled my 2nd line on my unlimited 55+ plan. I currently have just one line, now, even though I’m paying for 2 lines, as my bill never reduced when I cancelled my 2nd line. When I use the online interface to add the same phone back on my account, it tells me I’ll get an additional $88 charge.How do I add the same phone I used to have as my 2nd line back to my service, without adding $88 monthly to my bill for my 2nd (used to be included) line? Thanks
Dear T-Mobile Customer Service Team,I hope this email finds you well. I am writing to address a significant issue regarding my recent experiences with T-Mobile, which have left me deeply frustrated and dissatisfied as a customer.Over the past month, I have reached out to T-Mobile more than 60 times to resolve various issues related to my account. One of the primary concerns I wish to bring to your attention is the unexpected prorated charges that have been applied to my account without prior notice or proper explanation.Each time I contacted T-Mobile to inquire about adding new lines to my account, your customer service representatives assured me that there would be no charges associated with these additions. I trusted these assurances and proceeded to add the lines. To my shock, I recently discovered that my bill includes prorated charges amounting to $222, which were never mentioned during these interactions.Had I been informed of these charges upfront, I would have made an informed
I paid for 30 days of 50G wifi for my mobile hotspot. I ran out with a week to go and was unsuccessful in trying to add more data. The customer service agent (and her supervisor) said I could not do that. I was happy to pay for the additional data or start a new 30-day period but they apparently don’t want my money or my business. Has anyone run across this before?Barring a solution, I will be going with another carrier for my data that does not have a hard limit of 50G. I use it for both business and streaming daughter’s softball games so I go over sometimes. Unfortunately, some grandparents were not able to watch their g-daughters play ball this morning.
Usually when I log in the page goes to my account where i then pay the bill, but I always get this error: This happens on every browser including mobile browsers after login. I have been trying for over a week now to login and pay. When I put in the direct URL to the payment section I get endless loading: This also happens on every browser including mobile. I cannot pay my bill and it will probably get cut off soon. This is for T-Mobile internet if that matters at all.
Am I the only one who keeps getting scammed by T-Mobile and their failure to process my AutoPay and then trying to charge me late fees? I had autopay set up and it worked fine for a couple of months. Then all of a sudden I received a notice of missed payment. Called to find out how an autopay could be missed since T-Mobile had been pulling the money regularly without issue. Billing person claimed that the bank account that I was using had been closed. This was with a bank that I have been with for over 30 years and still have multiple accounts open with them. The bank investigated, due to my long term relationship with them, and found T-Mobile had never sent the request for payment that month and they had records of the previous requests. Referred this back to T-Mobile and they would re-investigate and they never followed up. Went to a store to discuss, since I couldn’t trust the phone personnel after this, and they claim someone turned off my autopay.Does anyone know if Verizo
why im still paying for leasing every month on my 3 devices? all of they contracts are done and when i try to go check on them it always say “You don't currently have an active installment plan or lease. Check out all the latest phones and accessories” but I'm still paying for they lease every month, what can i do to resolve this?
Hello, I have been on a trip to the US and now came back to Germany. Unfortunately, cancelling my t-mobile US prepaid plan (60$ monthly) is made really really difficult, actually I am shocked cause I wonder how people who are not firm using the internet could find help. I also cannot change from autopay, I cannot find any contact email from t-mobile, but of course I dont want to make expensive phone calls to the US now just to get something cancelled that should be possible very easily.Can you please tell me what to do, as I really do not intend to pay another 60 dollars for absolutely nothing.
I refuse to sit in the phone another 30+ minutes to address the same issue I’ve already waited patently to address. I returned a modem, the second one in less than 1 year due to poor service and coverage in my city-center home. I am being killed for this piece of equipment. During my last conversation with T-Mobile they located the equipment I returned and said I will not be billed for it yet it showed up on my bill. I appreciate the fact that I get to talk with people when I call and have chosen to remain a cost per in spite of poor service in the rural areas that surround my city. This level of incompetence will be what drives me to find another carrier. When I return a product, in the provided box, and that piece of equipment is located when on the phone with customer service and I’m still geing billed for it is stupid! Fix it or white me off as a customer! If I have typos it’s because I don’t have my glasses and I’m too pissed to wait until I do.
I switched to Go5GPlus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, but service has not changed.
I switched my plan to Go5G Plus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, or that it will start within one or two days, but service has not changed. Is there a delay in switching service?
How is it that the FCC would allow T-mobile to start up-charging their customers if they’re using a credit card which provides certain protections against fraud? T-mobile allowed my information to be compromised a year ago and I’m still dealing with the issues every day in the form of scam calls, texts and emails. But now T-mobile wants access to my bank account???!!! Definitely considering changing carriers. That is the most absurd business decision they have made.I believe everyone that had their information stolen because of T-mobile’s lack of security should pursue legal action against the company! Defnitely a class action lawsuit viable for their lack of privacy protection and lack of response to the issues experienced by those who were the true victims in this matter.
In August 2022 I added a new line and received a $199.99 phone on a promotion. Last month I checked my bill online and realized I never received the promotion and was being charged $8.34 a month. I contacted T Mobile and they said there is nothing they can do . They are at fault for not activating the promotion ..I think it is a scam . My advice stay away from T Mobile ...I will be leaving as soon as I get this FREE (not) phone paid off.
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