Prepaid

Talk about all the stuff that comes along with T-Mobile's Prepaid service.

374 Discussions

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apease12315First activity
asked in Plans and Service

Internet service

Can we add Internet service to our account?

0
A
21 days ago
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sueflintFirst activity
asked in Plans and Service

netflix add on household

can I add an extra household to my tmobile netflix account?

2
F
Pillar
22 days ago
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MoneyBaby23First activity
asked in T-Mobile.com Account

I can't access T-Mobile Money account due to loss of phone number

Phone broke can't afford new one so it won't let me in account without it and I don't have one to replace it either help IDK what to do

1
gramps28
Pillar
22 days ago
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Tailor18First activity
asked in Billing

need help with paying bill

I was with sprint when they switched to t mobile and now can’t pay my phone bill. Please help

1
gramps28
Pillar
22 days ago
K
KulkieTFirst activity
asked in Plans and Service

simple choice north america adding new line

so when i try to trade in my current phone pixel 6 pro for 8 pro they told me i can get silly money when i tradethere is 500$ trade offer for my phone for trade in on plan,since my plan is ancient ,why i can not add new line and get new devices or trade my exisitng deviceam i being punished for sticking with tmobile for 18 years.

5
gramps28
Pillar
22 days ago
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IlovemycatFirst activity
asked in Billing

why isnt there a call type next to a call on my bill

There is only a - next to some calls on my bill. Why?

5
T
25 days ago
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rdoddFirst activity
asked in Billing

PDF error message

When attempting to download the pdf version of my bill the following message appears.This XML file does not appear to have any style information associated with it. The document tree is shown below.

0
R
25 days ago
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UsedToBeBetterFirst activity
asked in Billing

AutoPay Change Causes Us to Lose Phone Insurance Benefits

By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card.I understand that credit card processing is more expensive than bank or debit, and I’d be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary.Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I’d have to pay?Thanks

10
M
25 days ago
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gogo55First activity
asked in Plans and Service

How to add back 2nd line to 55+

Stupid me, I cancelled my 2nd line on my unlimited 55+ plan. I currently have just one line, now, even though I’m paying for 2 lines, as my bill never reduced when I cancelled my 2nd line. When I use the online interface to add the same phone back on my account, it tells me I’ll get an additional $88 charge.How do I add the same phone I used to have as my 2nd line back to my service, without adding $88 monthly to my bill for my 2nd (used to be included) line? Thanks

1
gramps28
Pillar
27 days ago
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vatzmodiFirst activity
asked in Billing

Urgent: Billing Discrepancies and Miscommunication Issue

Dear T-Mobile Customer Service Team,I hope this email finds you well. I am writing to address a significant issue regarding my recent experiences with T-Mobile, which have left me deeply frustrated and dissatisfied as a customer.Over the past month, I have reached out to T-Mobile more than 60 times to resolve various issues related to my account. One of the primary concerns I wish to bring to your attention is the unexpected prorated charges that have been applied to my account without prior notice or proper explanation.Each time I contacted T-Mobile to inquire about adding new lines to my account, your customer service representatives assured me that there would be no charges associated with these additions. I trusted these assurances and proceeded to add the lines. To my shock, I recently discovered that my bill includes prorated charges amounting to $222, which were never mentioned during these interactions.Had I been informed of these charges upfront, I would have made an informed

5
S
28 days ago
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SLOTerpFirst activity
asked in Plans and Service

Pre-paid data-only plan limits

I paid for 30 days of 50G wifi for my mobile hotspot. I ran out with a week to go and was unsuccessful in trying to add more data. The customer service agent (and her supervisor) said I could not do that. I was happy to pay for the additional data or start a new 30-day period but they apparently don’t want my money or my business. Has anyone run across this before?Barring a solution, I will be going with another carrier for my data that does not have a hard limit of 50G. I use it for both business and streaming daughter’s softball games so I go over sometimes. Unfortunately, some grandparents were not able to watch their g-daughters play ball this morning. 

2
S
1 month ago
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martindm03First activity
asked in Billing

Trying to pay my bill, either get an error or endless loading

Usually when I log in the page goes to my account where i then pay the bill, but I always get this error:  This happens on every browser including mobile browsers after login. I have been trying for over a week now to login and pay. When I put in the direct URL to the payment section I get endless loading: This also happens on every browser including mobile. I cannot pay my bill and it will probably get cut off soon. This is for T-Mobile internet if that matters at all.

0
M
1 month ago
D
dshazamRookie
asked in Billing

Autopay failures

Am I the only one who keeps getting scammed by T-Mobile and their failure to process my AutoPay and then trying to charge me late fees?  I had autopay set up and it worked fine for a couple of months.  Then all of a sudden I received a notice of missed payment.  Called to find out how an autopay could be missed since T-Mobile had been pulling the money regularly without issue.  Billing person claimed that the bank account that I was using had been closed.  This was with a bank that I have been with for over 30 years and still have multiple accounts open with them.  The bank investigated, due to my long term relationship with them, and found T-Mobile had never sent the request for payment that month and they had records of the previous requests.  Referred this back to T-Mobile and they would re-investigate and they never followed up.  Went to a store to discuss, since I couldn’t trust the phone personnel after this, and they claim someone turned off my autopay.Does anyone know if Verizo

5
D
1 month ago
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AnitekuFirst activity
asked in Billing

why im still paying for leasing?

why im still paying for leasing every month on my 3 devices? all of they contracts are done and when i try to go check on them it always say “You don't currently have an active installment plan or lease. Check out all the latest phones and accessories” but I'm still paying for they lease every month, what can i do to resolve this?

4
R
1 month ago
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sten.vkmFirst activity
asked in Plans and Service

cancellation of prepaid esim not possible

Hello, I have been on a trip to the US and now came back to Germany. Unfortunately, cancelling my t-mobile US prepaid plan (60$ monthly) is made really really difficult, actually I am shocked cause I wonder how people who are not firm using the internet could find help. I also cannot change from autopay, I cannot find any contact email from t-mobile, but of course I dont want to make expensive phone calls to the US now just to get something cancelled that should be possible very easily.Can you please tell me what to do, as I really do not intend to pay another 60 dollars for absolutely nothing.  

4
F
1 month ago
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CalebCFirst activity
asked in Plans and Service

TradeIn/Most$$

T Mobile doesn’t accept your Trade In, what’s the next best option to get the most money for your old phone?

0
C
1 month ago
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TimcrugerFirst activity
asked in Billing

billing screw ups

I refuse to sit in the phone another 30+ minutes to address the same issue I’ve already waited patently to address. I returned a modem, the second one in less than 1 year due to poor service and coverage in my city-center home. I am being killed for this piece of equipment.  During my last conversation with T-Mobile they located the equipment I returned and said I will not be billed for it yet it showed up on my bill. I appreciate the fact that I get to talk with people when I call and have chosen to remain a cost per in spite of poor service in the rural areas that surround my city. This level of incompetence will be what drives me to find another carrier. When I return a product, in the provided box, and that piece of equipment is located when on the phone with customer service and I’m still geing billed for it is stupid! Fix it or white me off as a customer! If I have typos it’s because I don’t have my glasses and I’m too pissed to wait until I do. 

1
syaoran
Pillar
1 month ago
C
ClickyFirst activity
asked in Billing

Billing

Just got our first bill for home internet and its $5.00 more than I was quoted.  I know its only 5 bucks, but I was understanding that it would be 50/month with all fees and taxes! So what is the extra 5 dollars for? There's no explanation on the paperless bill.

2
C
1 month ago
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isoformaFirst activity
asked in Plans and Service

I switched to Go5GPlus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, but service has not changed.

I switched my plan to Go5G Plus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, or that it will start within one or two days, but service has not changed. Is there a delay in switching service? 

2
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1 month ago
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HardRock72First activity
asked in Billing

can i change when my bill is due

Am I allowed to change when my internet bill is due? It's due on the 26th of each month. Could I have it changed to the 1st of each month and If I can change it will I have to pay for the month of October today?

4
C
1 month ago
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Max2323First activity
posted in Billing

New billing policy

How is it that the FCC would allow T-mobile to start up-charging their customers if they’re using a credit card which provides certain protections against fraud? T-mobile allowed my information to be compromised a year ago and I’m still dealing with the issues every day in the form of scam calls, texts and emails. But now T-mobile wants access to my bank account???!!! Definitely considering changing carriers. That is the most absurd business decision they have made.I believe everyone that had their information stolen because of T-mobile’s lack of security should pursue legal action against the company! Defnitely a class action lawsuit viable for their lack of privacy protection and lack of response to the issues experienced by those who were the true victims in this matter.

3
gramps28
Pillar
1 month ago
E
ersimFirst activity
posted in Plans and Service

Promotion Scam

In August 2022 I added a new line and received a $199.99 phone on a promotion. Last month I checked my bill online and realized I never received the promotion and was being charged $8.34 a month. I contacted T Mobile and they said there is nothing they can do . They are at fault for not activating the promotion ..I think it is a scam . My advice stay away from T Mobile ...I will be leaving as soon as I get this FREE (not)  phone paid off.

0
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1 month ago
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Pops2929First activity
asked in Plans and Service

Phone call details

Why when I look at my bill do my phone calls from device to device showing up in different cities and states? I show my calls from Lousanna and Colorado and we are in Oklahoma

1
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1 month ago
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magenta8885027First activity
asked in T-Mobile.com Account

Dial it XX

i have four lines on my account. For one of the accounts, there is a text labeled ‘Dial it xx”.  What does this mean?  There are a lot of those over the last few months and I cannot figure out what kind of text that would be.  Any help is appreciated!

6
R
1 month ago
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Olha55555First activity
asked in Billing

deception

I have huge problems with your employees, I was deceived for 382 dollars, I am from Ukraine and I don’t know English well... how to solve this problem now?

2
gramps28
Pillar
1 month ago
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