Prepaid

Talk about all the stuff that comes along with T-Mobile's Prepaid service.

507 Discussions

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adelar315Novice
asked in T-Mobile.com Account

view prior text/call history when switching to another account holder

If I am added to my boyfriends account keeping my same number (we are both tmobile account holders) will he be able to see my previous call/text history?  

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17 days ago
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jujiouxFirst activity
asked in Billing

what's the point of having a payment arrangement?

So, I had a payment plan in place.  My payments were to come out 1/24 and 2/4.  I missed the 1/24 payment, but paid it yesterday, 1/25.  Got a text notification that my payment was received.  Then three hours later, I got a message that my account was going to be suspended if I don’t make the next payment now.  I called customer service, and they said there’s nothing they can do.  If I make the next payment now, I “can set up a new payment arrangement.”  Explain to me why I would need a new arrangement if I pay the whole thing off now?  An arrangement for what??  My up to date bill that’s not due for two more weeks?  I can’t pay the whole past due now, that’s why I had the arrangement in the first place!  I was one day late!  In the past, it’s never been a problem.  But today, since I was a day late, they say they “rejected” my payment arrangement.  Meanwhile, my account still says my next payment is coming out 2/4.  They are full of it, and customer service is absolutely useless.  I c

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syaoran
Pillar
17 days ago
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Ethan KemperFirst activity
asked in T-Mobile.com Account

"Payment still declined"

When I try to pay for spotify on google play it said for me to verify my account then it said "payment still declined" what do I do?

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syaoran
Pillar
18 days ago
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AngryDisRetVet2024First activity
asked in Plans and Service

whar is the military discount exactly??how much off my bill?

Ive only got tmobile because sprint was bought out and ever since ive had tmobile i verfied my account with my military ID. I still have not seen a change in my bill if anything there are alot of inconsistancy with my bill when i add it all up with their taxes and everything and then I subtract the diacounts for my phones themselves (btw thats the trade-in discounts) my amount is completely different to tmobiles amount....(mine is less way less). I ever went one step further and had a Mathmatics Professor look and do the math and came up with thr same number as me and then asked what wualifies as the discount.? So please can someone answer what it is?. What discount does Military actually get? Because i still pay the exact dame as a non-military person would be paying...

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gramps28
Pillar
18 days ago
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El Julianna EmbalzadoFirst activity
asked in Billing

T-MOBILE CHARGED ME A BILL THAT IS NOT REFLECTED IN MY STATEMENT

Back in November 2023, I moved my T-Mobile consumer account to the T-Mobile RMSD account. The company I work at offered carrier discount for their employees by moving from a consumer account to an RMSD account. This got my bill cut down from $162 to $37 dollars. Somehow, I got charged both $162 and $37 dollars in December 2023. I called T-Mobile regarding the situation and they said they fixed it. Unfortunately around March 2024, I received a mail saying I haven’t been paying my $162 bill from T-Mobile. I got charged for January, February, and March. To my surprise, they said they are going to give that charge to the collections. In my end, when I logged into the T-Mobile website/App it shows me in my statement that I am only charged $37 for the month of December 2023 to March 2024. I have no idea where the $162 dollars each month in my account came from because the $162 was not reflected on my bill statements. It has affected my credit badly. I am really upset about this because I pay

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18 days ago
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jjburgessFirst activity
asked in Billing

Billing

I’ve had billing issues since January which is the first time in 22yrs and cant seem to get resolved  and keep getting the same response from all which is they should have it all straightened up in two weeks….

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18 days ago
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AMIRALI631Novice
posted in Billing

GETTING OVER CHARGED AND NO HELP!!!!

I recently checked my account and found out I’ve been paying for “lease” option on a phone I own so I called customer service and explained and they agreed it’s a mistake and put me on hold, after 15 minutes she came back and said because I haven’t been looking at my bills theyre only going to refund 2 months back and wont be able to do anything else. I found it ridicules and asked for a manager, I waited 1 hour and 32 minutes until they hung up the phone. The rep basically told me they wont do anything and their manager wont do anything else too. This is absolutely ridicules and the fact that no manager was available to talk to me made me more upset. They made me wait 1 hour and 30 minutes to just hang up on me. T Mobile you suck and I will continue talk about how terrible you guys treated me. Switching to AT&T ASAP. 

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19 days ago
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LeviJAFirst activity
asked in Billing

ATM Debit card number being stolen from the T-Mobile Auto pay site

Is anyone else having their ATM card number stolen from the T-Mobile site on Auto-Pay ?? For 2 Consecutive months now I have had to get a new card issued - the only website / autopay I entered the Newly issued card number on was T-Mobile !  Within 1 month of entering the new number it was attempted to be used again and was caught by the Bank as Fraud 

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19 days ago
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Organix788First activity
asked in Plans and Service

Does anyone have an email address for T-Mobile Executive Customer Relations?

Hi Everyone -I am frustrated in finding out I have been being charged for a Lease to Month Charge for a device that was paid off. I spoke w/ a customer care associate who removed the charge from my next billing cycle. Another customer care associate offered to refund me 2 months of the charges. I declined the offer as I want a full refund (not a billing credit). The last customer care associate gave me and email or Executive Customer Relations, but of course when I went to email them, the email address provided is incorrect. Does anyone have an email address for the Executive Customer Relations department?I am also looking into how a Class Action Lawsuit can be filed. If this is happening to me, it has to be millions of other customers being unfairly charged. 

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19 days ago
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TreydawgFirst activity
asked in T-Mobile.com Account

stumped

I’ve been a long time very loyal tmobil customer! Diagnosed with a very aggressive cancer but losing my battle. Because I live alone it is so important to me that I have a working phone in order to contact emergency services, my drs and my children and grandchildren! I cannot begin to tell you how many times/hours I’ve spent on the phone with T-Mobile “supervisors” in an effort to get them to understand that my phone (iPhone 12 mini) is  all but impossible to use from my own house unless I walk outside and find the perfect spot to make a call! Because my treatments (chemo and radiation both) I’m no longer able to work so money for me is very much an issue with zero income. Countless times I’ve explained this situation to tmobil supervisors and multiple times I’ve been assured that they were there to help me “a valued customer” however still my phone has connection issues from home and still my phone bill is “Astronomical” ($400+) this month even though I let them talk me into re connec

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20 days ago
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blakestewart223First activity
asked in T-Mobile.com Account

5 days without phone

can i get a discount on my bill?? I filed a claim thursday last week and assurant has yet to send me a new phone. They keep haveing delays. this is 5 days with no phone.

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21 days ago
Formerlyknownas
FormerlyknownasRookie
asked in Plans and Service

price when mixing 5 prepaid plans?

We have a total of five lines on Verizon post paid. Previously have used AT&t post paid. T-Mobile is finally available in my area, I'm doing a trial on a 12 gig prepaid connect plan.  It looks like prepaid has a 10 gig and two different unlimited options that can be mixed?But I don't find any online calculator to estimate how much it would cost. (The only estimator tool shows four lines all on the same plan)We would probably do three lines on the 10 gig, 2 on the lower unlimited.  I understand these plans would be QCI 6.  Currently AT&t and Verizon consumer plans are QCI 7 or 8 which stink.   

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Formerlyknownas
23 days ago
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SokkenpopFirst activity
asked in Plans and Service

Purchasing Prepaid Sim in Shop

We are making a roadtrip in the USA for one month, and arrive on April 1st on SFO. We are looking at the prepaid phone plan for one month on the t-mobile website, for three lines with unlimited data ($110 + $10 SIM starter kit).We need two e-sims and one physical sim, and we are unable to ship the physical sim to The Netherlands. Is it possible to collect or order the prepaid phone plans at a T-mobile Shop, e.g. T-Mobile Serramonte Center?

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syaoran
Pillar
25 days ago
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TGreshamFirst activity
asked in T-Mobile.com Account

WHO ELSE WAS SCAMMED ON REBATE CARD?

I switched to TMobile in October, especially because of the $150 rebate card. Since then, I have had to call TMobile a dozen times, I’ve had a dozen chats. . .AND STILL NO REBATE CARD. I have filed a complaint with the Better Business Bureau this morning after ANOTHER chat yesterday promised to call me and “get this taken care of” because “it’s not like TMobile.” Surprise surprise. . . no phone call. No rebate card. I assume that there a lot of people out there who never received their card, especially those unwilling to try and contact TMobile two dozen times in order to do so.  WHO ELSE HAS GONE THROUGH THIS? 

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26 days ago
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rueski97Novice
asked in Billing

Auto pay banner after logging in.

Hello,When I log in there is a banner warning at the top of the page regarding auto pay $5 discount as below.NOTE the date is 2023,  is this a mistake or are you going to back charge accounts like mine that have been using a credit card.“Important: Starting June 22nd, 2023, only debit cards or bank accounts will be eligible for AutoPay discounts. If your payment method has been updated, no further action is necessary.Change Payment Method 

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gramps28
Pillar
27 days ago
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teddymomFirst activity
asked in Plans and Service

MLB qualifying accounts

How do I know if I qualify for the free MLB subscription?I can’t find anywhere that delineates which accounts qualify for the freebie.

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27 days ago
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Mike in VegasFirst activity
posted in T-Mobile.com Account

horrible service

T-Mobile reviewThe worse experience I ever had inn transferring over from Verizon to T-Mobile.  I curse the day I went with T-Mobile. They make it so, so, so difficult to transfer, to get a password, to get an account, to get your rebate & absolutely no one in their on-line tech department knows what they are doing.I signed up 9/11/234 & am still trying to change a password & get my $381.25 (8 days later).  Nothing is ever done right, according to them yet, the people telling me how to do it are the on-line tech people. I spent hours on the phone with a guy named Ramsey (who works from home and I heard his wife & kids in background making all kinds of noise, yelling and screaming) & he told me to drive to the store ( ½ hour each way which I did & waited in line for over ½ hour to get help) to get a password to open my account (didn’t know how to even give me a password).  Then, if can’t get it there he will call me back in 5 days.The rebate was done all wrong al

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28 days ago
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cookie0412First activity
posted in Billing

payment

Can I pay my bill before the auto payment is due 

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29 days ago
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LaloNovice
asked in T-Mobile.com Account

How to consolidate two lines in one account

Hi,I bought an activate a prepaid device data plan for a new phone and I would like to manage it thru my T-Mobile user I have for my pre-paid plan. Is that possible? What should I do? Regards,Gonzalo

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29 days ago
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lwomackFirst activity
asked in Billing

AM I BEING CHARGED FOR 911 TWICE ON MY BILL?

At first glance, it looks like I have two surcharges on my bill for 911.  One charge is for .55 cents and the other is for $1.10.  They both come under my address which is repeated twice. Is the lower fee the cost of this  service per line and the other the total cost of  $1.10 because I have more than one line?   The TRS surcharge looks the same way.  

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30 days ago
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TGreshamFirst activity
posted in Billing

REBATE SCAM REPORT TO FCC

If you were scammed out of the rebate, consider contacting the FCC. There are hundreds of threads here in questions and community with evidence of widespread fraud.

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drnewcomb
Pillar
1 month ago
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simplywaltersFirst activity
asked in Billing

Mayo Clinic Discount

How can I add my Mayo Clinic Discount?  I can’t find a spot for it anywhere.  

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1 month ago
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PfreeFirst activity
posted in Billing

Unauthorized charges

I recently received my T-mobile bill and it was unexpectedly $110 higher than it should have been. Apparently I was charged for 2 added lines of Global 15GB??? I called customer care and have been trying to work with an agent for over an hour. She refuses to allow me to speak to a supervisor. All I want is for this $110 charge to be removed. SO FRUSTRATING!! 

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1 month ago
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SImoneSalgadoNovice
posted in Plans and Service

Plans

,

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1 month ago
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dforman79First activity
asked in Plans and Service

First Responder Plan

Are police/fire dispatchers eligible for the first responder plan? I haven’t been able to get a definitive answer. Dispatchers are specifically listed in the connecting heroes plan.

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1 month ago
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