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Replies posted by Cali Cat

296 Replies

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Oldest first

DrDannyPhantomFirst activity

asked in TV & Home Internet

Nat Type

Currently, there are no options to change NAT or any other basic router functions on the TMO gateway/router.

9 days ago

EdgarOnWheelsFirst activity

asked in TV & Home Internet

T-Mobile Home Internet - Setup Fixed IP

Adding additional router would give me a static IP inside the house, ie., printers, netflix etc - but how static IP for outside the house? Work from home requires whitelisting of IP to multiple logins. Can’t whitelist Dynamic IP’s. Tried to follow links for Tmobile business internet (But none of them are working?) Just looking for a solution to actually use this internet :D At current, there is no support for static IP address for your TMO gateway.

6 days ago

steviebaby59First activity

asked in TV & Home Internet

Firewall

Unfortunately there are no options for firewall configuration on current firmware for TMO 5G gateways.

26 days ago

patschFirst activity

asked in TV & Home Internet

installing internet

I cancelled part way thru the billing cycle and Comcast refunded a portion of what I had paid toward the month My mistake, was thinking Spectrum. However for TMO there is no refund after the trial period ends and there are no credits if your internet connection shows any data access regardless of how slow the service was that day.

25 days ago

patschFirst activity

asked in TV & Home Internet

installing internet

Keep in mind that Comcast and TMO does not pro-rate refunds so if you use 1 day of service on a new billing cycle, you will be charged the full monthly fee. If you end up cancelling Comcast, make sure you do it before the end of your billing cycle.

25 days ago

JeremysIronFirst activity

asked in TV & Home Internet

jaloreFirst activity

asked in Accounts & Services

Not able to cancel t-mobile home internet nor turn in router anywhere.

611 is for cell phone support. Home internet phone support is 844-275-9310. That’s the number I used to get a replacement router and a prepaid label to return the old one.

1 month ago

Bfinn5First activity

asked in TV & Home Internet

Wifi box only letting me connect while power cord is plugged in

If you are talking about the Tmobile Home Internet 5G gateway that is a silver cylinder, it does not operate on battery. It can only show signal strength on battery to help find the best place to position it. You must plug into AC to fully function.If you are talking about a portable hotspot, it could be that your battery is no longer able to hold enough charge and needs to be replaced.

1 month ago

zbabichbFirst activity

asked in TV & Home Internet

MLB TV doesnt work through 5g home internet

You are likely correct. I was just repeating what I thought i had been told by the Tmobile tech, and relaying my experience. No worries. Tmobile tech support is highly questionable and very confusing at times.

1 month ago

rongweissFirst activity

asked in TV & Home Internet

TP-Link mesh system with T-mobile gateway

wait… what? I have DHCP on auto, and my old WiFi plugged into the TM gateway. I am unfamiliar with how to configure my tp-link AX1800 or Deco M9 to AP mode.I see no options in the app for that. Either way, will AP mode still have the MESH network advantages? Ok so I found AP mode to my Deco and the AX1800 is the primary router. Anyone know how to disable the WiFi on the gateway? I don’t recall and off option on the Network tab There is no app or UI way to disable wifi on the new Arcadyan gateway so you have to run some scripts detailed in the video below:

1 month ago

zbabichbFirst activity

asked in TV & Home Internet

MLB TV doesnt work through 5g home internet

I’m not sure. How it works, but i do know that MLB.TV does NOT work when using either my phone or Roku if I sign in through the Tmobile Modem, but both wotrk if i sign into the network through my wireless netgear router. The router is connected to the tmobile modem via ethernet cable. This was a workaround suggested to me by a Tmobile tech support person, though several others had not provided ANY solution. I think it is worth trying if someone has an old router as it works for me. The geolocation is not about not being able to access the MLB app. It is about not being able to lock in the correct geolocation so you don’t get blackout in your local area.What you have fixed is another issue. I don’t doubt what you are experiencing but you were telling people on this thread that they can set a static public IP address by using a separate router and that is technically false. Static public IP address can only be set by Tmobile on their gateway and currently is only available to busines

1 month ago

zbabichbFirst activity

asked in TV & Home Internet

MLB TV doesnt work through 5g home internet

I watch through roku on my television Does the zip code location in your Roku MLB app match your physical zip code? If yes, then you are fortunate that your Tmobile public IP happens to in the same area. Your router’s static IP address has nothing to do with geolocation which you can confirm by checking your public IP on the website referenced above. It is impossible for any app or website to see your router’s IP address since it is behind the firewall of your Tmobile gateway.

1 month ago

zbabichbFirst activity

asked in TV & Home Internet

MLB TV doesnt work through 5g home internet

It absolutely fixed the problem for me on MLB.TV. As long as i sign i through my wirelessly router, which has its own static IP Address, MLB.TV can fix the location. I can’t promise it works for all location-necessary services but it definitely does for MLB.TV. How are you watching MLB.TV? If it is from your smartphone, there are no issues since those use GPS for geolocation. If you are watching from a streaming device like Roku, that is were people on this thread are having problems since the MLB app tries to use public IP address for geolocation.

1 month ago

zbabichbFirst activity

asked in TV & Home Internet

MLB TV doesnt work through 5g home internet

The fix is to use a wireless router which does have a fixed IP address. I used an old router and now it works fine. I just sign into the router’s wifi signal amd it send the IP address through the T-Moblle modem. Its a good, cheap workaround, but hopefully Tmobile will fix the issue in the next generation of modems. That does not solve the issue in this thread. The IP on this topic is the public IP address assigned to the Tmobile gateway. This IP cannot be changed by your router. The IP your router assigns is your own network and is hidden from the public. You can verify this by using an website that shows you what your public IP address is. You will also see that the geolocation on your public IP address isn’t accurate. Try this website:https://whatismyipaddress.com

1 month ago

paceFirst activity

asked in TV & Home Internet

change 5g tower password

If you haven’t seen it here is the user guide for the Arcadyan. It should answer a number of questions. The manual is out dated. There is no longer an option to change wifi parameters on the web ui for the Arcadyan gateway.

25 days ago

paceFirst activity

asked in TV & Home Internet

change 5g tower password

Easiest way is to use the mobile app. It’s the same one you used to activate service.

25 days ago

wtfdspFirst activity

asked in Network & Coverage

3 G service still works?

Tmobile and other carriers planned to end 3G in 2022 but kept pushing out and have not announced a specific date. It is inevitable so I would suggest you upgrade soon.

1 month ago

tedrichardFirst activity

asked in Accounts & Services

ACP internet

Check participating providers for your state. However, I don’t think TMobile is participating for ACP.https://www.fcc.gov/affordable-connectivity-program-providers

1 month ago

RanjuFirst activity

asked in TV & Home Internet

single ssid

Not sure how Tmobile changed this without a firmware upgrade but on the Arcadyan router, you can no longer change wifi settings with the webUI but must use the mobile app as described above. I double checked the firmware version and it is still the same as when I first got it.

26 days ago

SrinivasGFirst activity

asked in Network & Coverage

IPhone 13 Pro & 12 Pro low signals

Do both phones produce similar data rates? The bar display is completely arbitrary.

1 month ago

SoCal MarkFirst activity

asked in TV & Home Internet

t-mobile Home Internet - Location Issue

Thanks Cali, Cat - I was on a chat with YouTube last night and we tried multiple option and it kept defaulting back. For some reason the TV and or Roku could not connect to my tablet (which is connected to the same wifi),I will try the phone, I see its local area is what it needs to be, next will try the TV and Roku and see if they can connect with the phone. Hopefully once set it will stay set or does the phone need to be constantly updating the location. SoCal Mark. My device is Apple TV and I also used Amazon FireTV Stick before Apple. Both YoutubeTV apps allow you to update your location and when you do, it will tell you to open your mobile app so it can use GPS. You cannot type in your zip code.

5 days ago

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