Replies posted by e2k

16 Replies

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magenta2260017First activity
asked in Accounts & Services

I did not get a return label to send iphone back.

This may be a blessing in disguise. I suggest you obtain the correct mailing address (if you don't already have it) & ship the package yourself. Make sure you fully insure the package and get a receipt verifying that it has been shipped. There are a lot of horror stories about "lost" devices. If you ship the item yourself, it makes it much easier to make a claim. If you use T-Mobile's label, you're at their mercy.

6
A
2 years ago
J
jackkorbFirst activity
asked in Accounts & Services

What's the difference between the Simple Choice plan and Simple Choice North America?

Good thinking and attention to detail on your part. Too many people jump ship to a new plan that sounds good only to regret it later. I always say that if your current plan is working for you, stick with it, unless you know exactly what your new plan entails and are absolutely sure that it will work better for you.

8
F
2 years ago
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lynn8First activity
posted in Android

Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?

My suggestion: Use Skype, Hangouts or Facetime instead & save yourself the headache.

15
F
Pillar
2 years ago
G
ghalbaderFirst activity
asked in Accounts & Services

cancel serviese

You'll be charged $3 for the next billing cycle, bringing your balance down to zero. Following the next billing cycle, at your service will be disconnected. You need not pay any additional monies.

14
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3 years ago
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ghalbaderFirst activity
asked in Accounts & Services

cancel serviese

Once you reach a zero balance, your service will be disconnected at the end of the billing cycle.

14
T
3 years ago
E
eric.bFirst activity
asked in Plans and Service

Is there a way to switch from prepaid to tmobile one unlimited?

You have to create a new T-Mobile account. They will give you a temporary number. Then you have your prepaid number ported to your new postpaid (T-Mobile One) service. I suggest doing so during the last week of your billing cycle, as you prepaid balance will not carry over to your postpaid service, and there is no proration.

5
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3 years ago
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krismeisterFirst activity
asked in Accounts & Services

Prorate Final Bill?

The final bill is not prorated. You are advised to cancel your service during the last week of your monthly cycle.

8
M
3 years ago
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kyeshaqueenFirst activity
posted in Accounts & Services

Help Settling A Collections Debt!

Do not call - calling does not preserve your rights. You need to create a paper trail.Gather all of your documentation.Learn about the Fair Credit Reporting and Fair Credit Billing ActsWrite a letter to T-Mobile and the collection agency. Cite the aforementioned acts as appropriate, and ask for a full accounting of all charges.If things seem amiss & are not getting resolved, file a credit dispute with the credit reporting agencies.Send a letter toT-Mobile Customer Relations PO Box 37380 Albuquerque, NM 87176-7380

25
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1 month ago
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Anonymous
asked in Just for fun

What happened to "Stay logged on"?

I now have to log in on my desktop after each time I close my browser. I am now officially annoyed. &#128544

32
F
Pillar
2 years ago
A
Anonymous
asked in Just for fun

What happened to "Stay logged on"?

Add me to the list of people that would like to have this feature back &#128521

32
F
Pillar
2 years ago
S
sounthwindFirst activity
published in Accounts & Services

phone call log

If you have a postpaid account, you can review logs of calls, data and text messages (but not the content of text messages) by logging into My TMO and clicking on the “Usage” tab. Unfortunately, access to usage logs is not available on prepaid accounts.

17965
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1 year ago
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clgonz6First activity
asked in Other Devices

Wifi and 4g lte on at the same time on S7 edge. How do I fix this?

Perhaps I'm missing something here, but why wouldn't LTE & WiFi be on at the same time? Such is almost always the case for me.If you are using WiFi calling, the cellular network will disconnect completely (routing all calls & texts through WiFi). Otherwise, I would think you'd want both to be enabled. While at home, for example, I use WiFi for data and am also connected to the cellular network for calls and texts (I use the cellular preferred setting on WiFi calling).While out and about, I leave the WiFi enabled. That way, if I go somewhere that has a network on my preferred list, it will automatically connect to the WiFi network. Also, if I turn off the WiFi, chances are that I will forget to turn in back on, thereby burning data from my high speed bucket (not that I'm a major data user anyhow).

15
D
3 years ago
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sweetslisa11First activity
published in Accounts & Services

Change my billing date

Like I said, call 611 or contact T-Force.

26955
gramps28
Pillar
2 years ago
S
sweetslisa11First activity
published in Accounts & Services

Change my billing date

Support staff here cannot access your account. You need to call 611 or contact T-Force.To contact T-ForceGo to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.AFAIK, you can't change the date that you cycle billing cycle ends. If you can't make a payment on time, you can ask to make a payment arrangement.

26955
gramps28
Pillar
2 years ago
J
jackkorbFirst activity
asked in Accounts & Services

What's the difference between the Simple Choice plan and Simple Choice North America?

Simple Choice North America has: NOW! Includes unlimited calling to any number in Mexico and Canada from the U.S. PLUS get 4G LTE data and unlimited calling and texting when you’re in Mexico and Canada, just like in the U.S., at no extra charge. The other Simple Choice plans do not.

8
F
2 years ago
colleen.schake
colleen.schakeFirst activity
published in Accounts & Services

how do I turn off voice mail?

If you have a postpaid account, you can use call forwarding.Short CodeWhat it does**21*PhoneNumber#Turn on unconditional forwarding (CFU) to a number.##21#Turn off unconditional forwarding.**61*PhoneNumber#Turn on forwarding if no reply (CF NRY) to a number.##61#Turn off forwarding if no reply.**62*PhoneNumber#Turn on when not reachable (CF NRC).##62#Turn off call forwarding when not reachable.**67*PhoneNumber#Turn on call forwarding when busy (CFB).##67#Turn off call forwarding when busy.**61*18056377249**seconds# (For example, 5 seconds, 10, 15, etc.)Change the call forwarding delay time (5-30 seconds).*43#Turn on call waiting.#43#Turn off call waiting.*67PhonenumberBlocks outgoing Caller ID on a per-call basis. This does NOT prevent the display of your information when you dial certain business numbers, including 911, 900 numbers, or toll-free numbers.##004#Cancel all call forwarding.

2304016
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4 months ago
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