Replies posted by Cali Cat
Since Windows 8 went end of life in 2016, I assume your laptop is older than 7-8 years. Try setting your wifi standard to “n”. Default for TMO 5G router is “ac” which is suppose to be backwards compatible but some folks have had problems on older laptops.If you need help on changing the wifi standard on TMO gateway, contact their support and they can walk you through the steps.
That’s pretty weird. “Combined” 5 and 2.4 is not a literally combining of signals since the are on different frequencies. The only share the same SSID which itself does nothing to the wifi signal. It could be that combining the SSID changes the channels on each band versus separate SSIDs. That could be the difference. However, since TMO gateways have very limited wifi options it’s hard to know what the differences are.
On Amazon Fire Stick, I would get frequent (2-3 times per month) buffering problems on YoutubeTV on both Spectrum cable internet and TMO Home internet. The only solution that worked for me was restarting Fire Stick and in some cases having to log out and log back in. Nothing to do with internet bandwidth.Here is my theory on why this happens. Live TV was never designed for streaming devices so getting it to work required a lot of “work arounds”. I think the biggest challenge was the unyielding local blackout rules around sports as well as programming differences based on where you live. This was easy to manage when you had to use physical broadcast signal or physical cable box. With streaming devices that only limit the simultaneous logins, you can have one account watching live TV in multiple city locations each with their own channel restrictions.We already know Hulu Live TV is having problems on TMO specifically because of geolocation not working on TMO public IP.Thus, whenever I se
I seem to have a new router mode that’s square instead of round. Has anyone tried a fan with this unit or found that it needed one? Mine is sitting on a top shelf near a skylight. I actually got a faster signal with it in the attic without any windows, but if they already have heat issues, the attic is out of the question. Also now that a number of people are using a fan for months, has any one noticed a lot of dust accumulating? I am thinking a fan without any filtering at all might make things worse eventually. The vary porous low back pressure filterer material used in window AC units between the fan and the router may work well enough if it is cleaned every few months. As you can see in the Nokia gateway it is a cylinder design where 100% of air has to flow bottom to top. On the Arcadyan “box”, there are vents on the bottom and top, but the entire back and about 80% of the side covers are perforated. I don’t see how a fan can do much. I’ve only had the Arcadyan for about 2
You can make anyone on your account an authorized user which allows them to manage the account just like you do - change plans, buy new phones, etc. I did this for my daughters when they went to college so they can do whatever then needed at their local TMO store. You do this by calling TMO support,However you cannot change the name on the account because all of the credit checks and identity verification was done on your name and SSN. I tried to do with with my wife since her company had a discount program with TMO. They wouldn’t change the name, but they were nice enough to give me the discount once they verified my wife’s employment. I did have to make her an authorized user though.
If tracking shows delivered and you have not received it, then delivery must have been to the wrong address or worst case, your package was stolen. Either case, just call Tmobile support and tell them to find out what happened and to send you a replacement phone. You are under no legal obligation to purchase another phone and pay twice since you never took possession of the phone.The only thing that can complicate your resolution is if you authorized delivery without signature.
Assuming you have enabled facial recognition and you have backup to iCloud, then all personal data will be saved and restored to your new phone. Apps on the other hand will get downloaded automatically from App Store so you will have to login to the apps to start using them.Give a try and see how it goes. You will not risk losing anything from your iPhone 6s since migration does not wipe your old phone. Only wipe your iPhone 6s when you are 100% sure the migration to iPhone 12 went as you expected. Even then there is no reason to wipe your 6s unless you are selling or giving it to someone else.
Bill credits are automatically applied so there is no action that you have to take. If your your monthly bill doesn’t show the credit, then call TMobile support to find out what the problem is. Tmobile loves giving bill credits because it gives you an incentive to keep the phone line until you receive the full credit which is spread out over 1-2 years. If you cancel that line before the credits are fully applied, you lose the remaining balance.
Since you mention the Deco mesh system I assume your shop is right next to home. If that’s the case, then yes, you can run a mesh system to get wifi coverage to your shop. You just use the ethernet from the TMO gateway to the wan port of your Deco. You can use either AP or DHCP mode on the Deco depending on what you prefer.
YoutubeTV works fine. You may need to login to your YoutubeTV mobile app from your phone to verify your home location, but that’s the only inconvenience. Each YoutubeTV stream needs 13 mbps for HD and 25 mbps for 4K. That is a minimum so for 3 simultaneous streams I would multiply by 5 so you have some wiggle room. Tmobile home internet can provide the necessary bandwidth, but a lot depends on how strong of a signal you have in your home.
TMO home internet or any internet service provider have nothing to do do with how many devices you can connect to your home internet. The practical limitation as set by network protocol is 256 devices.If you are getting a limit on how many simultaneously connections you can have, that is set by what ever limits your web application allows and not by your home internet provider. For example, Netflix limits your simultaneous connections to 2 or 4 depending on what level of Netflix subscription you are paying.
Ok. I think we and most of us on some of these ‘DNS threads’ may disagree with you on the importance of standard DNS and consumer grade router functions as the rest of the industry delivers on their hardware. Just wonder why TMO product made such a big miss - Your not a TMO Product Manager are you? No I am not. I never said selecting your own DNS provider is not important. I am giving you a personal opinion of you are better off getting a separate router because all 3rd party routers support this DNS feature. I am using my preferred DNS instead of TMO default as I am typing this. I just manage it on my mesh router instead of the TMO gateway/router.If you are also saying that most people use their servicer provider routers for home networking, then who is buying the millions of 3rd party wifi routers each month?I realize that a 3rd party router adds a one time cost to your networking so that is something everyone needs to decide on.
Yes, but Tmobile Internet Gateway does not have the option to change your DNS? Did I understand that correctly Cali Cat? At present, no, there is no way to change DNS via app or web interface in the TMO gateway routers. Wow! That is like a standard option on all routers and internet gateways since the early 90’s … I am curious why Tmobile choose not include this option so that consumers have the ability use the DNS of their own choosing on the Tmobile Internet Gateway? Seems like a fairly obvious miss from a product perspective … VERY odd wouldn’t you agree? Yes and no. Yes, for the fact there are no basic router options in the current firmware. No in that I personally don’t want to use my internet provider’s gateway as my router since I want the flexibility to change providers as often as I see fit without have to go through setup every time. In fact most 3rd party routers these days allow you to export your settings so you can upgrade to a new model and i
Let’s all get on the same page. The options are: A - get TMO to add comprehensive DHCP features to the gatewayB - get TMO to support bridge mode for using one’s own router with existing DHCP features Personally, I think option A will take a long time to roll out because they would need a lot of firmware development and no matter how well they do, people will still demand more features. Option B sounds more logical to me because the “I need more DHCP features” moves out of TMO hands and back to the respective router makers and allows everyone to get the router that best fits their needs.
No, you have to call support and make sure you ask for an equipment return label while you are on the phone with them and wait until you get an email with the label before you hang up. Please give them your feedback on why you are cancelling as that helps make the service better.
The most popular solution seems to be buying your own wifi router and bypass the built in router on the TMO gateway. I have not seen anyone who did this saying this doesn’t work. The other benefit to this route is if you ever change internet service providers, you can connect the respective device to your router while keeping all your wifi SSID and passphrase unchanged. Many cable internet customers end up buying their own routers.Personally, I haven’t had any issues on either Nokia or Arcadyan gateways with my Chamberlain openers but that was only short term testing as I have recently added mesh wifi system for my home to get better coverage throughout the house.
I think you can only resolve with Tmobile support. Make sure you tell them you have disconnected and confirm no data usage on your account so you get a refund. In a conversation I had with support they told me their policy was no refund if they see any data usage in a given month after the 15 day free trial.Also I don't think they will send you an empty box, but they will send you a prepaid label via email.
https://www.downloads.netgear.com/files/GDC/EX7500/EX7500_DoMore_EN.pdf Thank you, Ron, but believe me….none of this worked even after the 3 hours on the phone with Netgear. The 1st method says to connect to the extenders wifi SSID by using my phone, computer or iPad...nope….tried on all 3 and doesn’t show up. The 2nd method says WPS button...none on our T-mobile gateway. The 3rd way is to log into their web, but the link never goes thru. I won’t ever buy another Netgear product! Thank you for trying!!! Have you tried this sequence?Reset your extender Use your laptop to connect to the extender’s default wifi SSID and passphrase (not TMobile Gateway) Login into extender and complete setup to TMobile Gateway’s wifiOptional - I would separate my 5 and 2.4G wifi bands with their own SSID on the TMobile gateway and the wifi extender to help trouble shoot.
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.