Replies posted by Cali Cat
This is how cellular internet works just like a cell phone. The local towers connect to a backend that could be a long distance from your physical location. As for YoutubeTV, you just update your location using your YoutubeTV mobile app and it will use the GPS of your smartphone to identify location. I assume you are trying to set the location on a streaming device so just follow the onscreen instructions that tell you to open the mobile app. I have both TMO Home internet and YoutubeTV and using the YoutubeTV mobile app to pinpoint location works fine.
The discounted rate is not automatic - you need to call and get the promotion applied. Your plan will still show as $50, but you will see a $20 credit each month once the promotion is processed. It doesn’t matter if you have new service or already had service. Also, if you have an older plan that is not Magenta Max, call and find out if your plan qualifies. It doesn’t hurt to check. The credit takes 1-2 billing cycles to show up.
I’ve had no issues in Spain or Greece. Did she enable roaming on her new phone? Also make sure she gets a text the moment her phone connects to the local network. The text will confirm if that country is covered under your plan. Save that text in case there are any billing screw ups.
wait… what? I have DHCP on auto, and my old WiFi plugged into the TM gateway. I am unfamiliar with how to configure my tp-link AX1800 or Deco M9 to AP mode.I see no options in the app for that. Either way, will AP mode still have the MESH network advantages? I’m not familiar with tp-link, but Asus supports both AP and DHCP for mesh.
If you will not be using the built in wifi, then it is best to disable. As for using the mesh system, the simplest method is AP (Access Point) mode where the mesh just passes all wifi devices to the gateway router to manage DHCP. However, most of your mesh system features will be disabled (QOS, guest network, DNS, etc.)if you want the full features of the mesh, then you want to configure to DHCP mode but that will create 2 layers of NAT on your network which some devices and gaming systems seem to have problems.I would recommend starting with DHCP to see if all your devices and services work. If it all checks out, keep in that mode. If you start having problems, then try AP mode.
All I can recommend is try to find an updated wifi driver. I believe that Toshiba Satellite series was discontinued in 2016 so it may no longer have driver support.As a long shot, you could try to separate out your 5 and 2.4 ghz bands into separate SSID to see if that works. You make that change via the web ui on your TMO router.
t-mo web site says t-mobile hotspot / tether is capped to 3g data rates and I see 70-100 kbps rate on my computer's network monitor. The major competitor's web site says 4g lte on mobile hotspot / tether and I do see it running at 400 - 500 kbps. So unless something changes in the next month or so I will start the process ... packing up the range extenders and porting my number. mvnos are also offering good deals without the throttling and caps ... lots to choose from. A few are also going 5g on hotspot / tether at a similar price. So if I understand correctly, your speed comparison is strictly measured while your phone is functioning as a hotspot. For prepaid, it looks like TMO throttle you to 3G speed even though you are connected to LTE or 5G. Definitely shop around with other pre paid plans like Mint. If you are only have 1-2 lines and you prefer pre-paid, TMO is not a good option. Also keep in mind that hotspot features are generally capped to a specific amount per month at t
As far as data usage if you have iPhones, it will show you how much cellular data you are using in your current billing cycle along with usage by apps. You can also see this online in your TMO account. Keep in mind just 20 min of watching Youtube on cell data eats up around 500 MB. Running Speedtest once to measure your cell data throughput eats up nearly 1 GB. One way to control cell data is to disable cell data use for apps that you only want to use on wifi.As for voicemail, have you checked to see how much storage you have left on your phone? That could be one reason if your storage is nearly full.
Sorry to hear about your situation. As you found out, TMO’s official policy is that no lines can be added to a plan once that plan is no longer available. The flip side is that you get to keep you original plan and lines for as long as you want without being forced to change. Each time I asked about adding a line to get a promotional offer I was consistently told that I would have to change all my lines to the same promotional plan.Having said that, there is one way I was able to add a line and keep that line on my discontinued plan. I added a line by transferring a line from ATT to TMO and the rep that managed my transfer was able to configure that new line with my old plan. Not sure if this is still offered but it worked for me. This was about 5 yrs ago.
It is asking you if you want to enable the ESIM as a second phone line, hence another line to your existing plan. If you want to change to ESIM and disable your current SIM, you have to activate that thru TMobile so they can assign it to your existing phone line.
Home internet is the same regardless of 4 or 5g. The only reason I picked t mobile was because we use A LOT of data and this is unlimited without throttling. No other service offers this. One more observation - from your photo, the external antenna appears to be tilting towards the ground. You might try to at least make it parallel or even slight tilt up. Not sure what elevation your house is versus the tower but generally speaking, cell towers tend to be higher up than surrounding areas.
I just opened my T-Mobile bill to find a full $77 charge for a second phone line instead of my $50/$55 Gateway Home internet charge. Wtf is this? Nothing at all was discussed about a second phone line and data charges. I don’t have 2 phones from T-Mobile. One phone, one Gateway. Anyone else experience this? I’ll be going to store tomorrow to cancel service. There’s a big difference between $55 flat and $77 not including extra data charges. The gateway doesn’t leave my house. Furious. 😡 Anyone have advice? What does the plan say? What you are billed the first month versus what the plan says is different.Your plan should say $55 per month.Your first bill should include two charges - one charge for the pro-rated amount when you started service to the end of that month and another full $55 charge for the next month. TMO bills in advance and not in arrears. Your monthly bills from no on should be $55 or $50 (if you setup auto pay).Also all home internet devices show up as a phone line b
OK and thanks again. Can you recommend a new WiFi extender that works well with TOM. I am running short on time. Sorry no, I don’t use wifi extenders since those cut bandwidth in half and doesn’t pass devices seamlessness as mesh does. That’s the only recommendation I can give you is go full mesh system. It’s more expensive but it works much better. I can confirm Asus ZenWifi XT8 works fine in both AP and DHCP mode. I used this back with cable so it wasn’t a new expense for me when switching to TMO.
I'm fairly technically inclined, so I'm pretty sure I got them on there right. Here is the setup. I realize it will probably always be 4g because the tower is like 8 miles away. I randomly connected to 5g this morning for like 15 minutes i noticed and was getting like 15mb down. No idea how that worked our. Since you were able to sign up for 5g home internet and you are unable to connect to 5g, I would take this up with Tmobile and if they can’t fix it, drop down to a 4G LTE plan if it’s cheaper.
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