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Replies posted by dc5fan

71 Replies

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magenta7967283First activity

asked in Accounts & Services

beachcondo99First activity

asked in T-Mobile.com Account

Unable to login to My T-Mobile Account

Don't feel alone. I am also using a prepaid account On the online site I can only get basic info. If I try to refill the account I get bumped back to the WELCOME page. If you joined recently access should come later. When I joined 16 months ago it took about 2 days before I had access. Perhaps a moderator may have some info. There still is the app. What I find odd is I have NEVER had any wait times to talk to someone at 611. It might be the time I call which is about 2-4 AM CT.

2 years ago

robertmannFirst activity

published in Accounts & Services

Fraudulent Sale of My SIM card

At least you are not liable for those fraudulent charges. I believe I only have one account that has my CC. It is PayPal. I remember several years ago I received a call from one of my CC's. Did I buy a pair of shoes in Italy? I quickly said no. The reply was great, you are not responsible for that purchase. I came close to letting T-Mobile have my CC number for when I needed to add funds. When you wrote about that breach it ain't gonna happen. I hope they catch those SO#s. Thanks for sharing your experience!

199525

1 year ago

robertmannFirst activity

published in Accounts & Services

Fraudulent Sale of My SIM card

You had your Wheaties this morning, didn't you? I had oatmeal and 2 cinnamon english muffins with 4 cups of coffee.

199525

1 year ago

robertmannFirst activity

published in Accounts & Services

Fraudulent Sale of My SIM card

So, are these the reps that are assigned to TROUBLESHOOTING?

199525

1 year ago

robertmannFirst activity

published in Accounts & Services

Fraudulent Sale of My SIM card

Thanks! Now, what the heck is TEX? While you are here I don't do social media. I'm just wondering if I should ever need T-Force what do I need to do?

199525

1 year ago

robertmannFirst activity

published in Accounts & Services

Fraudulent Sale of My SIM card

If you are able to use your phone call 611 (Customer Service), or if you can't call 1-800-TMOBILE! If you want to wait around for awhile a moderator might drop by and could offer better advice. I really wouldn't wait too long, AND since someone has a fake ID I would call the police and tell them what's going on. I don't think it'll hurt.

199525

1 year ago

dwcFirst activity

asked in Accounts & Services

Unable to log into My tmobile

I can read my basic info on the site, but when I go to the REFILL page i am knocked back to the WELCOME page. Have plenty in my account.

10 months ago

magenta4751153First activity

asked in Accounts & Services

PIN number required for account but I have never set one up

I am not an employee of T-Mobile. There is something called T-Force, that may be called something else. You can reach them if you have a FaceBook or Twitter account. I don't do the media thing. Try calling 611, again, and choose the TROUBLESHOOT option. If you live in the US do you live close to a store. Hopefully if one of the members read this may know more than I do, and can offer more support.

7 months ago

magenta6486137First activity

asked in T-Mobile.com Account

Unable to access prepaid account on t-mobile.com since Oct 12

Have you checked a map in your area of what Bands are available? I live near the 61820 zip code. The Bands are 2 and 4. When I moved from AT&T (14 years) I brought with me an S5, unlocked AT&T. I had it barely a year. Last December I purchased a Stylo 3 Plus. That was a good move. Since you don't mention the phone model you wrote that it was several years old. A member here made a comment to me that there are "variables" that cause problems. I am on the Pay As You Go $3 a month plan. Early yesterday morning I FINALLY got back the my T-Mobile app. May I suggest taking your phone to a CORPORATE T-Mobile store, and let them take a lokk at it. I did that with the S5 as the settings had to changed. The store should be able to tell you where the cell towers are located.

3 years ago

magenta6486137First activity

asked in T-Mobile.com Account

Unable to access prepaid account on t-mobile.com since Oct 12

A few minutes ago I tried to log in to my prepaid account. At first I got the dreaded "SOMETHING'S NOT RIGHT!" I tried to move to support, and my account popped up. Regarding prepaid accounts I have tried twice to find out how many customers are prepaid. No answer. Last week I was asked to change my password. I did, and no problem, yet. What I figure MOST of the moderators and T-Mobile employees won't be back here until Monday. In Germany? I got to live in England in 1962-64. My dad was in the USAF. I had a ball! Hopefully, a moderator, or two, should these posts.

3 years ago

magenta6486137First activity

asked in T-Mobile.com Account

Unable to access prepaid account on t-mobile.com since Oct 12

Have you called 611 ? If I have a problem that's who I call. The people there have always been good for help. I re-read your first post. Just a couple of days ago I got a message that T-Mobile wanted me to change my password. I did. I can't do anything. Please give 611 a chance.

3 years ago

magenta6486137First activity

asked in T-Mobile.com Account

Unable to access prepaid account on t-mobile.com since Oct 12

When I say "corporate T-Mobile store" T-Mobile has "corporate stores" and "3rd party stores". Did you call 611? If you do the social media thing you probably know about T-FORCE. Call 611, and choose option TROUBLESHOOTING. Since you have been here for years you should have a bunch of experience. Hey, I've tried.

3 years ago

magenta6758067First activity

asked in Accounts & Services

Unable to purchase phone online

Magentatechie made a good suggestion going to a T-Mobile store. Is there one close to where you live? I live 7 miles where I bought a new phone, installed the nanoSIM, it was setup, and I have had no problems.

2 years ago

magenta6486137First activity

asked in T-Mobile.com Account

Unable to access prepaid account on t-mobile.com since Oct 12

I just checked my account. Got the "Sorry" message to add funds. It might be down for an upgrade. Have you tried Customer Service (611)? Do you live far from a corporate T-Mobile store? Regarding your hotspot I am on the Pay As You Go $3 a month plan, and I cannot get one of these. Where I live my reception is pretty good. On this site search for "SHORT CODES". Prepaid accounts are unable to use the my T-Mobile app. This is one facet of T-Mobile I feel like a "step-child". I have been using for months until a couple of weeks ago. It worked perfectly for me (John Legere, hope you read this). If you don't know what short codes are they usually use # or # with 3 numbers. Hope that helps. EDIT @ 6:08 A I got access to MY ACCOUNT STATUS.

3 years ago

jtb4980First activity

asked in T-Mobile.com Account

My T-mobile app for prepaid

Whilst you're here I believe you gave a link for short codes. I can use 3 of the codes for my prepaid account (233, 225, & 999). I went to the Quick Memo + on my phone and typed what I needed for future reference. Great idea!

4 months ago

jtb4980First activity

asked in T-Mobile.com Account

My T-mobile app for prepaid

Perfect! I went through the list, especially the area for Prepaid. I am a little irritated that I got the app working, the site broke down some days ago, and the app stopped working. Now I cannot get the app deleted. How many T-Mobile customers use Prepaid accounts? However, I am glad that T-Mobile is going to repair the app. Thanks!

4 months ago

magenta3395845First activity

asked in Accounts & Services

Why is T-mobile site down?

I lost access a couple of days ago. Did receive a ticket number. The CS rep di say there was a problem with the site. It's working now for me.

2 years ago

jtb4980First activity

asked in T-Mobile.com Account

My T-mobile app for prepaid

My app stopped working this morning. I tried a couple of minutes ago to reinstall, and that doesn't work either. I just did a FORCED TO STOP. I am taking it that the app is not for prepaid accounts. I'll look for that list of short codes. I'm ok with that.

4 months ago

jtb4980First activity

asked in T-Mobile.com Account

My T-mobile app for prepaid

I have only owned smartphones. I had some issues with Apple several years ago.

4 months ago

jtb4980First activity

asked in T-Mobile.com Account

My T-mobile app for prepaid

What is strange I wonder why the CS agent told me this morning it wouldn't work on a prepaid account. I appreciate your help!

4 months ago

jtb4980First activity

asked in T-Mobile.com Account

My T-mobile app for prepaid

jtb4980: I pray, and hope, I haven't "pooped in my mess kit"! Just got off the phone with CS (611), and she said the same thing the agent told you that the T-Mobile app does not work on prepaid account. Man! I hope they don't shut me off! We'll see.

4 months ago

jtb4980First activity

asked in T-Mobile.com Account

My T-mobile app for prepaid

Somebody forgot to tell me! I have a Pay As You Go $3 a month for 13 months. There have been times that it was down for certain reasons. I got my app from the Google Play Store. My current version is 7.3.1.6 . To check your version go to APPS> look for T-Mobile and underneath it should give the version. You might want to uninstall the app and go to the Play Store and reinstall. Are you using your phone service? When I go to PREPAID REFILL I have to use my WiFi to add money (using a credit card as I don't use refill cards) to finish out the transaction. I will check here if it will help.

4 months ago

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