Replies posted by fireguy_6364

4477 Replies

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liangjinqiangFirst activity
asked in Device unlock

i need un locked my phone

unfortunately you more than likely purchased a locked to TMO phone or one that was jailbroken. soon as it received an update it force locked it..unfortunately it now must meet the criteria TMO has in place before it can be unlocked..you said you used it for a year but where? here in the states? on TMOs network?

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gramps28
Pillar
2 months ago
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thunterFirst activity
asked in Android

Cannot text emojis

also make sure RCS is turned on.

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2 months ago
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Adamb97First activity
asked in Coverage & Signal

#932# problem please help

@HeavenM  have you heard of any issues with this?

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M
2 months ago
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bigskills 120First activity
posted in Android

Bias to existing customers

so which carrier will you be going to that doesnt do this? or that doesnt cater to only new customers?

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drnewcomb
Pillar
2 months ago
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PanamasngelFirst activity
asked in Apple

Apple SE compatability with my plan

if it isnt 5G capable then it’ll need to have VoLTE compatible to TMOs network or it wont work.

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F
Pillar
2 months ago
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disilveRookie
asked in Streaming on Us

Can't enroll in Hulu

yes - I’m also a techie and I can’t get this to work. I have multiple versions of how i attempted to sign on and i am with a tech  now..  the level of competency (or lack of) is astonishing.  the response lag is 5 min or longer too. i have to keep typing hello?  it’s horrible support.  very simple question - I am unable to access the page or add hulu to my benefits (it doesn’t exist in the list and I am Go5.  no clue. willing to bet its due to so many people trying to do this today. not unheard of to run into issues/bugs with a new release of anything..even with this..might take a day or two before things settle down and it starts moving along smoothly.

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Freedom619
2 months ago
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Justice2023Learner
posted in Accounts & Services

Tmobile sent me paid off phones then put them on a payment plan once i wanted them unlocked!

no one in here to assist. you’ll need to either call TMO or contact them through Facebook/Twitter.

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tidbits
Pillar
2 months ago
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disilveRookie
asked in Streaming on Us

Can't enroll in Hulu

are you going through here? https://www.t-mobile.com/tv-streaming/hulu-on-us-deal?icid=MGPO_TMO_C_24HULULNCH_8D2CC51CBD4B554237898

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Freedom619
2 months ago
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rubynrseFirst activity
asked in Streaming on Us

Both lines

it’ll be an add on within your account. the link below will have walk throughs on each one that is available  https://www.t-mobile.com/tv-streaming

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syaoran
Pillar
2 months ago
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Broom HildaFirst activity
asked in Accounts & Services

Language

Not one reply? T Mobile doesn't care about our issues. For this I will find another provider that can answer and accommodate me  the very first post explains how...and no..no reply from TMO because this site is primarily peer to peer assistance… contact TMO either through Facebook/Twitter..this starts you with tier 2 support over the call in tier 1 support agents...and you wont be able to complain about a language/accent barrier

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F
Pillar
2 months ago
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skatemusicgirlFirst activity
asked in Coverage & Signal

People Outside of T-Mobile Not Receiving My Texts

turn imessage off then try again. i know the to and from V issue has been around for quite some time..heck it was an issue back and forth with Sprint-V as well. i have yet to run into this but have heard turning off imessage helps.

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1 month ago
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Community Manager
HeavenMCommunity Manager
published in Device unlock

Need to unlock a device? Here's some information to get you started.Blog

Trying to switch carries from T-Mobile, unfortunately, poor reception here tm told me, phone is unlocked  called other carrier (oc), they said it isn’t called tm, told me phone is unlocked, called oc they said it isn’t called tm and merged the calls, tm said ”oh, it can take 24- 48 hours to unlock phone” since I paid the balance of the monthly billing  why not tell me that upfront?  called me today to say “the phone is unlocked” called the oc, they said it isn’t  called tm again with oc on the call, tm said they show the phone is unlocked but….. it can take apple a couple days to unlock the phone   ??? the other reason I am leaving tm, the run around what do I have to do and who do I need to talk to get the truth on this issue?   you know the other carrier would like to add a customer...so, I doubt they are stalling  I wanted to bill tm for the run around I had over glitches in the new iPhone 13, resolving that took me hours and hours… and four 2 hour round trips to the apple store   

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1 month ago
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WedRowRookie
asked in Device unlock

how to I get past the reps lying to me and get my phone unlocked?

in other words Apple has quite a bit to do with it..as pointed out above..Android phones dont need a special code to be kicked out from anyone.. but either way in the end if it didnt pass either TMOs requirements or Apples it wont be unlocked.

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syaoran
Pillar
2 months ago
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grhatt01First activity
asked in Streaming on Us

Hulu

https://www.t-mobile.com/tv-streaming click on whichever one you are looking into and it should have some FAQs available

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Pillar
2 months ago
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jbenckertFirst activity
asked in Other Devices

Texting on Samsung Tab Galaxy 8

she can download the DIGITS app and message through it that way. https://www.t-mobile.com/apps/t-mobile-digits  

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Pillar
2 months ago
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CeceFLRookie
posted in Coverage & Signal

Internet outage in Tampa, FL since 1/24/24

not a whole lot that can happen other than the line needing to be repaired..which will take time. lines getting cut happens here and there..usually by a road crew.

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F
Pillar
2 months ago
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FerrariXXNovice
asked in Android

File a complaint with FCC.

i might have missed it in there but was this purchased from TMO or elsewhere then brought in to TMO as a BYOD? (Bring Your Own Device) disregard. spotted that you purchased it from a 3rd party owned TMo store. unless they sold you a unlocked device they had to have botched it on their end when putting in the info.. do you by chance have a non 3rd party owned TMO store in town?

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2 months ago
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Benjamin123Learner
asked in Plans and Service

2G free phone replacement

just make sure its an actual TMO store and not one that is 3rd party owned. if you go to the top of this page to the find a store area it’ll show you which stores are TMO stores and which are 3rd party owned.

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2 months ago
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FdaddyFirst activity
asked in Coverage & Signal

Data Outage in the Nashville area

contact TMO either by calling in (tier 1 support) or through Facebook/Twitter (tier 2 support) and have them put in a network ticket for you.

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F
Pillar
2 months ago
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mandi_samsunggalaxy22First activity
asked in Streaming on Us

Hulu- text message not coming through when I manage add-ons

the HULU through TMO promo didnt start until today. might not kick off until later in the day..but also seeing as how its kicking off today they might be running into issues on their end or Hulus.

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F
Pillar
2 months ago
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Bo CuiNovice
posted in Apple

Hello, I have another phone number: 6269277704. I can only receive calls but cannot make calls.

what all have you attempted on your side to try and fix it so far? and when you try to dial out do you get any error message or anything? and is this while connected to wifi using wifi calling or while youre out and about on regular mobile?

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F
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2 months ago
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wahm2004First activity
asked in Other Devices

503 Error code

T-mobile blocks VPNs.  They just don’t tell you what they’re doing. enlightening...however...what does that have to do with the problem the OP here has/had?

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2 months ago
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PkushNovice
asked in Accounts & Services

Internet

you returned the modem but did you cancel the service? or is the 45 a monthly cost for basically renting the modem from TMO? you’ll need to either call in, hit up a store or contact TMO through either Facebook/Twitter and see whats going on. might have been returned but not received in yet? stolen during shipping?

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F
Pillar
2 months ago
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cdfoleyFirst activity
asked in Accounts & Services

Past Long distance call to London in November or December

you’ll need to call TMO or go into your account and look at your past call history. no one in here can assist with this.

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syaoran
Pillar
2 months ago
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Benjamin123Learner
asked in Plans and Service

2G free phone replacement

did they say why they were unable to help you? was something additional needed or what?

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2 months ago
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