Replies posted by Cali Cat
You are likely to get a better response from your local government since they have equal say in when and what upgrades they will allow in their city. In my town, locals have been on the mayor’s back to get gigabit fiber installed. After 5 yrs of constant pressure, the 2 year project to install gigabit has started.
Decided to go with Tmobile. Spent one hour & 10 min finalizing everything and told it was a “go”. The next morning I get email saying I needed to sign a form. Did a chat and found out the price I was quoted was going to be more. They also said the phone I wanted was on back order. Reconnected on day 3 via chat and was told they had no idea when my phone I chose would be available. I already paid them a down payment. I asked them if I could get the phone in a different color. I was told that I had to cancel this contract, wait 15 days for a refund and then call back and start over. I said I will take a different color. They said it cannot be done. My only choice was to wait 15 business days for a refund.. Then I can call back and restart the entire process over. I asked if I was on candid camera. Not one of these 3 people I spoke with informed me that if the phone I chose was not available that I would have to wait these 15 business days and not one said I had to restart the proces
I switched to mint mobile from T-Mobile last month and am still being charged for my TMobile account. But when I switched I lost all access to my TMobile account so I can't go on chat and talk with anyone. I work days and am unable to call at normal hours. Is there an email that I can talk with someone to fix this? Tmobile phone support is available 24x7. No need to call during business hours. Keep in mind, unless you timed your new service perfectly to fall on a billing end date (not likely). You will see 2 bills:Bill that is due in the month you stopped service. This bill covers your prior month usage. Bill that is generated for the month you stopped service. TMO bills in advance so this bill will close and generate a new due amount towards the end of the month where you stopped service and due date will be the next month after you stopped service. This is likely the “keep billing me” question you have.Unfortunately TMO does not prorate plan fees when you stop service. Even if you o
Hello all! I just recently got one of these Arcadyan KVD21 units as I was using an Inseego M2000, but after speaking with Inseego, there’s no way to add an external antenna to it unfortunately that they could offer, even though there ARE visible ports on the PCB... Since I’ll be living in the sticks soon, I took the unit out to where I will be at and did a speed test and I got in excess of 200mbps down, which is all I need, so I probably won’t bother with an antenna! What I DO need to do is to be able to disable the IPV6 as it’s causing issues. I watched a couple of YouTube videos regarding disabling WiFi, which I may need to do, but found nothing on IPV6? I am a 20 year network admin and I can work with command line programming, so if anyone has any info on getting this done, I would appreciate it greatly! Cheers! Tom There are no settings in the current firmware of TMO gateways where you can change IP parameters on the gateway. However, some folks have commented here that a TMO
As others have suggested, the most logical solution is for the TMO gateway/router to be able to lock into specific cell tower bands and signals thus ignoring the cell spot ones. This is a feature that benefits all TMO home internet customers since there are many more situations where the TMO gateway randomly decides to connect to other signals only to degrade performance. Unfortunately this signal/band locking feature is currently not available but we know it’s possible because older LTE hotspots had this feature.
If you are eligible for unlock and told by TMO that your phone is unlocked, then your device unlock status on your TMO online account should say “unlocked”. If your TMO account still shows “locked”, then no amount of backing and and restoring is going to unlock your phone. The only way to unlock your phone in this case is to contact TMO and request unlock again.Go to Account home page, select the line associated with your iPhone and the “Check Device Unlock Status” is the first option under your device picture and info.If your TMO account shows “unlocked”, then your phone should be unlocked and should not require any backup and resetting per TMO’s own instructions:https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-deviceAs long as your account shows unlocked, all you need to do is power down and insert your new SIM card and you are good to go. Lastly, if TMO needs to “really” unlock your phone while you are abroad, you just need your phone to be on wifi for the unlock
I use T-Mobile 5G internet at home and I am very pleased with it so far. It has gone out a time or two in the beginning but seems to have been very stable of the last 4-5 months. Since I was happy with the connection, I asked T-Mobile if the new “Business” 5G Internet came with Statis IP addresses. This is something I need for my stores firewall connection and the NVR for our surveillance cameras. They told me I can order Static IP’s for $5.00 a month per address. Now I know this thread was on home internet but business internet is also 50.00 a month. Maybe folks who need Static IP’s for their content services can use a business connection vs residential. In any event, I’m moving forward with the T-Mobile solution with static IP’s since the DSL circuit I currently have at this store is very slow...too slow. Good to know! Can a “Business Home Internet” be added to a personal account or does TMO require a new business account for business service?
I don’t know about Galaxy but since you mention Apple Watch, did you complete the cellular setup from the Apple Watch app on the sync’d iPhone? Also, your watch and plan should look the same as your phone line on Tmobile online account details. It should show your watch model and matching IMEI that the line is assigned to. If that is missing or incorrect you need to contact TMO directly. I assume Galaxy setup is similar - setup needs to completed on the smartphone app of sync’d phone.
There is much more variability with the quality and quantity of cell towers in your area plus the population of folks in your area who use those towers. These have bigger impact on your bandwidth than anything else.In my case, I completely lucked out. My town is about 30K population and for some odd reason, we have a lot of cell towers and all upgraded to 5G with most providing UC. Perhaps this is due to my town being a tourist destination. At my home, cell tower is about 0.5 miles away on top of a hill. The homes here tend to have large lots so the density is pretty low. I am approaching month 5 and still get downloads in the 200-400 mbps range and 20-40 upload range. As most folks have experienced, the lower range happens during weekdays and work hours.Now in downtown where it can get pretty full of tourists, I’ve seen 700+ mbps on my phone in the early morning and almost non usable when there is a festival of some sort with large crowds. Both cases I see full bars and UC enabled.I d
My husband has always used a flip phone but is now ready to try a smart phone but I am nervous about it and not sure what to get him. I started with a Blackberry and then have purchased IPhones ever since so I need to be able to help him but don’t want something too difficult. Any suggestions? Assuming your husband’s phone has zero trade in value to TMobile, just buy an iPhone directly from Apple and make sure it is the unlocked, carrier agnostic version. It will cost the same as carrier versions and you will never have to worry about unlocking later on.In addition to what the others have recommended for both of you to be on the iPhone platform, buying directly from Apple gives you a free one-on-one training session:https://www.apple.com/shop/personal-sessionI wouldn’t worry about your husband not being able to make the transition, I would worry more about getting his attention once he finds out all the things a smartphone can do! You may have to text him!
How can I obtain the detailed call and text logs shown on my bills but in a useful electronic format? For example, CSV format. Log into your TMO account then do the following:Select “Usage” from top menu Expand “Calls” in the middle of the page so you can select the line you want to view Select the line you want to download from the list Under the total minutes used and search bar you will see a link to “Download all records”The download is in CSV
If your plan goes back a long time, the online system may not be able to show you the details and what would change on the new plan. If that’s the case you have to call TMO directly to manually have them make the change.I am currently on a corp discounted Amplified Now plan from about 10 yrs ago. I am unable to change online even when I click on “Upgrade to Magenta Max”. I called TMO directly and they confirmed my plan change can only be done manually via TMO support. Keep in mind, once you leave your old plan, there is no going back. For that reason, I held off from changing to Magenta Max since the benefits were not worth it at this time.
This is how promotional trade ins work. As a promotion, you are getting more than fair market value of your phone. The fair market value is $60 and the promotion is $540. Without knowing which specific promotion you were given, I believe you will get the $60 as a one time credit and the $540 in equal monthly credits over 24 months. You can confirm this my contacting TMO support. Sometimes TMO will add some more up front credits, but the formula of up front + sum of monthly credits should equal your total trade in promised.
You will find a number of folks in this community that have similar problems you are having. However, keep in mind that hardly anyone is going to post here that they had no problems. Personally I’ve had a few issues to no issues on trade ins (11 total as a TMO customer) but always managed to get every last penny I was owed. Additionally, one of the issues ended up in my favor and when I reported it, they said I could keep the extra credits. In my personally opinion if everyone who traded in got “scammed”, this would have been shut down a long time ago by FCC (as a mobile carrier) and SEC (as a public company) regulators. Officers of Tmobile would also be in prison.This doesn’t help with your specific issues, but it sounds like it was a manual mistake and not a SCAM so you could reach out to Tmobile Twitter support to get help directly.
Just switched to T-Mobile Home Internet and have been trying to connect a Netgear EX3700 to the router. It’s a no go. I spoke with T-Mobile support who said that it’s compatible but I’ve tried 20 times and it just won’t hook up. Can’t get support from Netgear because I purchased this over three years ago. Any help would be greatly appreciated. It may not support both 2.4 and 5 ghz bands sharing the same SSID. Try to change your Tmobile gateway wifi into 2 separate SSID names and see if that works. Use the web UI to make this change on the Tmobile gateway.Also, make sure you are using the manual setup on your Netgear and not WPS since Tmobile gateway doesn’t support WPS.
get my iPhone 11 back to my icloud account after someone put their gmail account on my phone and i no longer talk to that person
Tmobile can only help with phone activations and issues with connecting to the Tmobile cellular network. Since you don’t mention either of these issues and your problem seems to be within your iPhone, you will get much better service contacting Apple support.Trust me, the last place you want to call on how to use your iPhone’s functions is TMobile.
Yes you can. You have two options - AP or DHCP. In access point mode your mesh router is a passthrough to your Nokia gateway. If you enable DHCP you get to use your mesh with all it’s router features, but you will have two DHCP layers including your Nokia. This is called “double NAT” and some apps have problems.In either case, it is recommended you turn all wifi SSID off on your Nokia so it can run cooler.
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