Replies posted by fireguy_6364

4477 Replies

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StolenIDFirst activity
asked in Gateways and devices

Amazon Fire Television

IF things went correctly and yall did this around the time frame they had then you had 30 days to redeem but you also have 60 days to usage before validation...then another week+ish for order fulfillment. which would put yall around now ish when im guessing they kick yall out a code that you go to the Amazon link provided to fire in said code.. might want to check yalls spam folders just in case you did receive the code and you didnt see it if it thought it was spam. i would give it another week ish then contact TMO promotions again. Limited-time offer; subject to change. Activate qualifying new Home Internet line between 11/24/23 and 11/29/23. Register for redemption code with T-Mobile ID within 30 days of activating; requires 60 days service before validation; allow 1 week from fulfillment of offer requirements to receive code. If you have cancelled lines in past 90 days, you may need to reactivate them first. Max 1/account. Redeem code at Amazon.com; Amazon terms apply. May not be c

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12 days ago
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toonzbFirst activity
asked in Coverage & Signal

5G or 4G or 2G Signal coverage issue.

seeing as how numerous people on different accounts are running into this are you sure it isnt an outage? the fact that it isnt only affecting data or calls but all the above points to network issues..which you’ll need to contact TMO and have them put in a network ticket for you and that area.

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2 months ago
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kathyincaLearner
asked in Accounts & Services

Group texts won't send

the 60 day deal is like TMOs 40 day..you join TMO and your phone gets locked to them for 40 days..after that its usually auto unlocked…  also contact TMO and make sure your phones info is in their system..usually if you bring in a BYOD from another carrier the info added is not all there..you’ll need to contact TMO and have them add in the correct info. helps with unlocks etc down the road

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2 months ago
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kathyincaLearner
asked in Accounts & Services

Group texts won't send

was your phone purchased from TMO or brought over from V? Thanks for getting back fireguy - I brought it over from V so one thing many have ran into (especially with V) is they’ll release your number but some of your info is still in their system. could have sworn it had something to do with texts history or something in their system..anywho..it basically confuses both carriers systems since its not overly sure whos its supposed to be sent though..not saying this is in fact your issue but its also not unheard of..usually V would need to dig into their system and clear anything that has your number linked to it. normally iit can take upwards of a week+ if issues are ran into for your number to be transferred..your past this so if it isnt the APN settings needing changed around then you might look towards V and see if your info is stuck over there.

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2 months ago
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RINO_MOBILERookie
asked in Apple

really tired of tmobile lack of support

Tmobile app im guessing is what theyre talking about..

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2 months ago
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Regular Joey JaneFirst activity
posted in Coverage & Signal

5G and LTE Drops Intermittently

physical sim card or esim? if the physical sim card was swapped to the new phone that could be it..if its an esim i dont think this would be the problem unless they need to do a reset on the back end with it. does this happen in other locations other than at home/work or wherever this usually happens?

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2 months ago
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kathyincaLearner
asked in Accounts & Services

Group texts won't send

was your phone purchased from TMO or brought over from V?

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2 months ago
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Jamoreno27First activity
posted in Accounts & Services

T-Mobile is frauding and charging for international calls made on wifi

found a couple of them.. point is its by far not a specific carriers issue..which starts to point more towards the app being the culprit..especially when everyone has the same stories https://community.verizon.com/t5/Connected-Devices/WhatsApp-WIFI-calls-repeatedly-resulting-in-charges-for-Roaming/m-p/1261810 https://community.verizon.com/t5/Samsung/Exhorbitant-bill/m-p/1216709

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drnewcomb
Pillar
2 months ago
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Jamoreno27First activity
posted in Accounts & Services

T-Mobile is frauding and charging for international calls made on wifi

Will I get charged for using Wi-Fi internationally? The price you pay for Wi-Fi calls to international numbers when you're outside the US, depends on your international roaming option. The good news is, with most of our international roaming add-ons, you'll pay less for these calls than you did before. All Wi-Fi calls to US numbers are free of charge.  adding onto the above though..this has been brought up numerous times on numerous carriers forums when it comes to WhatsApp. you can type WhatsApp into any carriers forum and see just how many run into this when using it.. heck you can do the search in here and im pretty sure ive posted multiple links to threads on V and ATT talking about exactly this..

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drnewcomb
Pillar
2 months ago
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clbFirst activity
asked in Accounts & Services

T-Mobile Chat

you can also contact TMO through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents.

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2 months ago
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rmehta24First activity
asked in Accounts & Services

how to pick my own cell number

call customer care or you can do this online as well. or visit a store.

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gramps28
Pillar
2 months ago
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Nikhil116444First activity
asked in Coverage & Signal

How can i escalate the issue related to T-mobile Tower

contacting TMO through either Facebook/Twitter starts  you with tier 2 support.. calling in=tier 1 support either choice i would have them put in a network ticket for you...i would recommend the FB/T route though.

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2 months ago
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Jjones108First activity
posted in Streaming on Us

netflix update

Adding 2 screens, 1080p streaming but with ads is a major downgrade from 1 screen, 720p without ads. Adding ads makes it a complete worthless benefit because I won’t use it. So t-mobile is just actively making their service worse.  no one is forcing you to use their free to you Netflix.. No one is forcing you to be a troll, but here you are.  Netflix is not included in the Essentials $90 plan, you must pay for GO5G or higher for $120, which means, it’s not really Free is it? it is if youre already on said plans.. heres one for you..if your current plan is $90 and you must pay for Netflix yourself..or you can jump up to the correct plan and pay $30 more to get your TMO offered Netflix..which one sounds like its the cheaper route?  or...you can downgrade your plan to one that does NOT include it then pay for Netflix yourself with the money you saved by going to a lower plan...

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2 months ago
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nor-calFirst activity
asked in Devices and orders

Scammers

if they end up getting your info yes this can happen..same as it can happen on any other carrier as well. this is also why cyber security is a big deal now days..

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2 months ago
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RINO_MOBILERookie
asked in Apple

really tired of tmobile lack of support

why wouldnt you be asking about the “iphone APP” in the Apple forums? the “iphone app” would be specific to...iphone..willing to bet it was created by….Apple..not TMO… and for HULU...it says the plan needed is… Get Hulu ON US.Offer subject to change. Register for promotional code at promotions.t-mobile.com after 1/24/24 and complete offer redemption with Hulu within 30 days thereafter. Promotional code valid for 12 months of Hulu (With Ads) while you maintain a qualifying Go5G Next line in good standing. After expiration of the 12-month promotional period, consumer action will be required to continue complimentary Hulu (With Ads) subscription; if no action is taken, Hulu (With Ads) subscription auto-renews at $7.99/month or then-current regular monthly price. Cancel anytime, effective at the end of your billing period unless otherwise disclosed. No refunds or credits for partial months. One Hulu offer per eligible T-Mobile account. Offer available to new and returning Hulu subscribers

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2 months ago
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ineedanswersFirst activity
asked in Troubleshooting

My wifi keeps turning off and on

then the phone isnt the issue. you might opt to ask this in this area. this is for sure a home net issue and not your phone

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2 months ago
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skatemusicgirlFirst activity
asked in Coverage & Signal

People Outside of T-Mobile Not Receiving My Texts

if an actual fiber line was cut then yes that takes time to fix.

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1 month ago
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mr_l84Speaker
posted in Just for fun

Wife's Phone Broken, now she doesn't want a smartphone.

yeah i was gonna say my brother used to go through phones like underwear lol..he finally purchased a Otterbox...one of the hard cord screw it together ones...his phone is still alive and kicking to this day lol.

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1 month ago
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Lfmv08First activity
posted in Accounts & Services

change adress

I want a copy of my bill summary sent to my new address. Can you send it? no. you’ll need to contact TMO either by calling in (tier 1 support), visiting a store, Facebook/Twitter (tier 2 support) or their chat feature if its available.

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2 months ago
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ineedanswersFirst activity
asked in Troubleshooting

My wifi keeps turning off and on

you have TMO home net as well? are you noticing any other devices that are connected to wifi being bumped off as well or are they all fine?

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Pillar
2 months ago
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Rajurai273First activity
posted in Apple

high billing amount for 12 days of service

post paid? pre paid?

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Community Manager
2 months ago
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Community Manager
HeavenMCommunity Manager
published in Device unlock

Need to unlock a device? Here's some information to get you started.Blog

interesting information, thank you I laugh when our internet offers faster speeds, never had the faster speed be faster than the slower speed, told a lot of stories about that, but, never worth the difference in cost    Sounds like I should have told them I wanted an unlocked phone? apple told me they don’t sell locked phones because, they are not the carrier att told me they phones are not locked by apple   the issue is, as long and people don’t complain, we get scammed   nothing changes until we demand better service   and, more issues with t-mob than the locked phone, they LIED about local towers, I’d never seen the “sos” on a phone before unless I was really out in the wild but had  happen several times in los angeles with t mob, lied about the “fastest connection ever” “oh, you have the slower plan, do you want to upgrade for $$ more? “   a half hour at t-mobile today to return the cell spot  they say there is a lock on the account…  wanting to make sure I will never consider the

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1 month ago
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RINO_MOBILERookie
asked in Apple

really tired of tmobile lack of support

what iphone app isnt working? HULU you need to have a certain account type in order to get it..do you have the account that is needed? so if V is offering a much better service why are you here? get them legs a turnin and run as fast as you can to that magical carrier

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Pillar
2 months ago
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zura2012First activity
asked in Device unlock

about unlock phone

return it to whom you purchased it from. they are the ones that need to unlock it..if they can not then you are stuck.

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Pillar
2 months ago
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afc1051First activity
asked in Apple

i cant power ipad

if you plug it in to charge does it show as fully charged or ?

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2 months ago
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