Replies posted by tech_support07
I live in an area with 2 ‘bad’ towers. I’ve been told they were being upgraded to 5G. I have talked to multiple techs, with multiple fixes and nothing works. For over a month I have been unable to successfully place and receive important calls without them failing. I am POA for my best friend in Arizona and every time I’m talking with a Doctor, Nurse, Hospice staff and everyone else, 9 times out of 10 the calls fail. I have been forced to get a burner phone and buy minutes from straight talk. I was ‘told’ that when they finally get it fixed they will retroactively adjust our bills, really? I doubt it. Furthermore, I need them to pay me NOW for my expenses while my phone is inoperable. Don’t even get me started on my 7 month customer service nightmare. I advise you call your Team of experts and get a technician to check the serving towers in your location. Sometimes certain technology is just partially down due to a site issue or a modernization. It helps to know the details s
Well if it’s happening outside of your neighborhood then this is a possible device reception issue specifically on 5G technology. It’s simple to confirm it, by changing the Network Mode of the device and make it run solely on 4G. Power cycle the phone and run some test on Voice, Data and Messaging service.
For iOS duplicate VVT notifications update your service to add on the $0 VVT block feature in the T-Mobile app, online through My T-Mobile.In the T-Mobile app:Open “Account” tabClick “Profile settings” linkSelect “Block calls and messages”Select “Block Other” on the line you wish to updateTurn on “T-Mobile Voicemail to Text Block”You're welcome.
Call your Team of Experts Steve. Provide your primary place use address so that a tech expert can check the Network Status in your location and they will definably give a profound explanation of the situation and them find a remedy. What's the Make/Model of your smartphone?
Usually Tmobile will shut down a line after 3 months for excessive Roaming since 50% needs to be on the T-Mobile network. Correct that is Excessive Roaming because your plan is not designed for extended international use.I suggest Wi-Fi Calling if your mobile data is already blocked. Voice and messaging service will continue to work though.
I have called so many times about wi-fi cellular connection not working correctly and very time I call the technical person has never heard of the problem. WHERE is T-MOBILE harvesting their information for their staff? I signed on with T-Mobile long ago because I needed the wi-fi connectivity. But over and over the Android updates seem to screw it up -- and when you contact T-Mobile they claim to know nothing about the issue. How can a big company be so unresponsive to what is clearly a major issue? How much does T-Mobile spend to update 5G and advertise for new customers. It just won’t help if an important feature won’t work. I have complained and complained and gotten nowhere. There needs to be a shakeup. At the top. Hi Bonemd! I want to clarify the “wi-fi cellular connection” are you referring to Wi-Fi calling feature on yor phone?
Hi! I have been a T-Mobile customer for approximately 2 weeks. When I first transferred my service from Verizon, I was receiving all of my text messages. Two days after switching, all texts stopped from people outside of T-Mobile. I can send text messages and people receive them but I cannot receive text messages from anybody with another carrier, and I cannot receive MMS messages from T-Mobile users. When I contacted customer service, they directed my issue to engineering who responded that I needed a new sim card. I went into the T-Mobile store, got a new SIM, which did not make my text messages push through. So, they thought that it was a device issue and I purchased a new Pixel 4A. The issue still is not fixed. When I re-contacted customer service, they put another request for the engineers. My text messages pushed through approximately 3 to 4 days later. Then I stopped receiving messages again and it was pushed back to engineering. A few days after that all of my text messages ca
T-Mobile FamilyWhere® uses GPS and other network technologies to obtain locations. GPS location can be very accurate if the phone can "see" the GPS satellites. If the phone is indoors or in a place where it cannot directly see the GPS satellites, the system automatically uses alternative location technologies.
Hi buddy, Keep in mind Only the Primary Account Holder (PAH) or a Full access line can update the billing address.To update your billing address, follow these steps:Go to the Home screen. To open the menu, swipe up or down on the screen.Choose T-Mobile.Choose T-Mobile.Choose MORE.Choose Profile settings.Choose Billing & Payments.Choose Billing Address.Verify the information. Optional: change one or more options.Scroll down. Optional: check one or more options. Choose Save changes.The billing address has been updated. Return to the Home screen.
Hi there, Yes that is an on point observation scammers are spoofing your caller ID. They find ways just to do things that gonna be to them advantage. I suggest to call your team of experts to add layers of security security like scam block and scam id. To add finishing touches to it submit Complaint https://www.fcc.gov/spoofing.
That is a possible LTE bands issue in your location. Now for us to validate this without looking into the network coverage map you can try to switch the network mode on your Iphone to 4G or disable LTE. Make sure Wi-Fi is off for this test, while phone is on 4G check the signal bars and data speed.
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