Replies posted by tamyers

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SirSamFirst activity
asked in Accounts & Services

Online (Prepay) Bill Payment Not Working - AGAIN

This has happened to me as well for the last 3-4 months. Can’t update my billing info online. So I call. And they say they will update my zip code. And then the next month the payment fails and my line gets suspended. And then I look online and the zip code is my old one. I can’t make an online payment because every card number says invalid. So I call….again. Someone “fixes” it. Rinse and repeat. It’s not you. It’s not your OS. It’s not your browser. It’s them. I wish you luck because they have not been able to provide a lasting resolution for me. This is my last month with them because of this issue that they can’t seem to fix. 

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