I can only speak to what they have done for me since coming over from Sprint and that is nothing. Unless a court forces them to do the right thing, they will simply ignore anyone with a claim. In 2021, after their gigantic loss of 54 million records I received a text message informing me that my and my wife’s data was stolen. It wasn’t ambiguous, wasn’t a guess or hypothetical, it was very direct and spoke in absolutes. This happened and these are who was affected, I still have the text. I filed a claim and over a year later, I’m told “Sorry, you got nothin comming”. No recourse at all, nothing I could do. I heard and read things and the opposite come to be. Since then, after speaking with a CSR on an unrelated matter I was asked if I wanted a watch, that they were”free” all I had to do was pay the tax up front as well as the plans which was like $5 per month per watch. Watches arrived and on my next bill I realized I was being charged for them. I called and raised 15 different kinds
Trade it in towards a newer and better device. Well in a perfect world that would happen but as crazy as this may sound to you, not everybody has the kind of money to just run out and buy a new phone when the one they just paid hundreds of dollars for should work. You may consider checking your privellege. I came here for a solution not snark.
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