That’s weird, i get NAT type moderate on my ps5, so hole punching should not be an issue. its unclear to me how xbox party chat wouldn’t function, unless your unit has a strict nat type for some reason (as most cellular modems do). my problem with the tmobile gateway is that it is too damn slow. my cricket (and the ATT that preceded) are much faster, because they have better coverage and stronger signal.
I have a similar but different problem. Like you, i also have a company provided laptop and a vpn client. but my problem is dns resolution fails while on the vpn. luckily i hadn’t shut off my cricket data plan yet so i’m just able to route traffic from my work machine to the cricket modem only, rather than letting the bonding router handle failover/load balancing like it does for all other traffic. i also had difficulty staying connected on ps5 to online games, so i routed that traffic through the cricket modem as well.
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