Replies posted by jacky
I have been a prepaid legacy customer of over 10 years. I cannot login to my account after trying over 15 manipulations, change password numerous times,change browser, use security question, use prepaid as preface to login, customer service numerous times, add refill suffix, use Email and many other...
prepaid.t-mobile.com does not work for me. When I tried to refill, my phone number of more than 10 years was declared not legitimate. I just bought a new phone from T-mobile last month with the same phone number. It appears that T-mobile is discriminating against its legacy prepaid users.
I have a legacy prepaid account. Unable to login for the past months. I have changed my password 3 times, I have tried security questions. I have called customer service for a merry go round of useless fixes. Customer service said to examine problem on their end and report back, which never happene...
Unable to login to Tmobile prepaid for weeks. Changed password numerous times. Customer support put me thru manipulations that did not work and told me that their engineers would look into it and get back to me over a week ago. Totally frustrated
Same here. I have been trying for weeks to login. Changed my password 2 times. When trying customer service my login was “ successful” according to customer service where it remained with no response. After a long wait I gave up. Been trying everything with no success. It appears the T mobile does n...
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