I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway and cannot get in. My IT guy worked with me and says it must be how the ports are provisioned. He said to call and get level 2 support. He wanted to know about specific ports. Did that, was on hold over an hour. Tech I spoke with basically said they don't do ports. What?! In fact when I gave her the port #s to look into she basically said no, thats not how it is designed. The tech I spoke with before her said WAN is blocked by default. What?! The level 2 person said that was not right. I get about 130 Mbps down and about 35 Mbos up. So speed is good. My tvs, tablets, laptops, nintendo gaming, vivint(connect with lan cable to one of two ports on gateway) are streaming working fine. I can surf the web from the company laptop. I can also get to my MS Teams & Outlook. But when I try
Tech support said they were all due to VPN set up issues asking to dual stack IPV4 and IPV6.But why the existing set up works fine with the Specturm cabble not on T-Mobile 5G home internet?The VPN set-up allows both IPV4 and IPV6.I am not convinced the tech support’s assertion about dual stacking of IPV4/IPV6.I am about to return it.
I was excited to see the back up battery, but it doesn’t allow the unit operting when power is unplugged. What’s the purpose of the back up battery???
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