Replies posted by Jsuthe

3 Replies

J
JsutheRookie
asked in Gateways and devices

new 5g gateway won't connect to the internet

Following up here. It was an issue of requiring the SIM to be activated, which I couldn’t do through their web page since it was a new line.1.5 hours on hold to get in to support to get the SIM activated tonight. Yikes!I am also seeing no significant improvement in speeds over the 4G gateway that it replaced, and the speeds are lower than what I see on my 5G phone. Hopefully that will improve over time.

11
9
1 month ago
J
JsutheRookie
asked in Gateways and devices

new 5g gateway won't connect to the internet

I suspect that the SIM isn’t activated on the network.  But t-mobile isn’t making it easy to activate it since it is replacing an existing gateway.  I’ll update tomorrow night when I’m next home...

11
9
1 month ago
J
JsutheRookie
asked in Gateways and devices

new 5g gateway won't connect to the internet

Thanks for the response.I have tried:Two different laptops - wifi One laptop wired Renewing IP lease Forgetting/reconnecting on phoneIn each case, it connects to the gateway (shows a network connection) but has no internet connectivity. Can’t resolve hostnames, ping IPs, etc.I’m using a different network ID than my previous router, so shouldn’t be config clashes there.I may just have to deal with the many-hour wait times (or call-backs) with T-Mobile. Not sure how their customer support took such a nosedive recently...

11
9
1 month ago
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