The home internet has went to crap mine was amazing but now its constantly disconnecting loses signal just crap im switching to starlink elon musk . An the service is overseas tmobile an they read what to do out of a manual they are clueless
hey! I just got the service and the download and upload speed are working great. unfortunately, I'm not about to game anymore because of the latency / ping. the ping on my speed test usually reads about 50-60ms but once I'm in game it’s around 120 and has a lot of lag. I was wondering if there’s any way to reduce lag / latency? maybe connecting a high-speed gaming router? is that possible? does a 5ghz network help? thank you so much for any help!!!! Well customer service is a joke it worked amazing for 1 month for me now 1yr later been on waiting list for new modem since January a year almost. Spoke to Joe an executive an as always more excuses. Now I live in a bad signal area is the newest one . It's all bull . If you are new don't keep it Elon musk is where to go for internet.
I got the new 6g modem today an it won't work because firmware needs updating i click update while I'm in the modem settings an it ask me for file to update it with . So mine will not work an call center is a joke 2hr waits never call back . It's a joke
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