Thank you. I think I just needed to hear that bit about “...just to get people off their back”. They owe me four hours of my life back.
So why does customer support keep leading me to believe this is a “glitch” and a “fixable” thing. And that I should expect it to be remedied within 48 to 72 hours?
Apparently in the situations mentioned, it’s about Samsung phones -- unlocked -- not being compatible with SOMETHING within T-Mobile. Maybe the SIM cards they provide for the unlocked phones aren’t set up correctly. Maybe it even has something to do with an almost passive aggressive way of ‘discouraging’ customers to buy products directly from Samsung.Whatever it is, it has wrecked the fun and excitement of my new phone.Interestingly, before I realized what a mess this was going to be, I took advantage of the Samsung watch offer on 2/24. The data lines were added last night, and the phones are being delivered tomorrow, 4/7. I just hope it goes well.
Exactly the same issue here with the two S21 Ultras we bought directly from Samsung. I have spent countless hours of the phone with all levels of their tech support. Each time I’ve been told at the end of the VERY long call that 1) they had figured out what the issue was, 2) had submitted the necessary hoodoo to get it fixed, 3) they asked me to be patient and give it 48 to 72 hours for the changes to show in my account, and 4) that they would call be back on a specific date to make sure everything was fixed.Not one time has anyone called me back. None of the ‘fixes’ ever happened.I’m beyond furious about this, most of all because I feel like I’ve been fed a ration of crapola on every call. It’s ridiculous and disrespectful.I am extremely unhappy about this, and after years as a faithful customer who has consistently over the years promoted T-Mobile to friends and family, I no longer feel that way.
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