I’m extremely frustrated as well. I’m reaching out to others to convince them to have T Mobile investigated. You can contact your local news or national news. If more people report this issue we could likely get it resolved. You are welcome to choose your own news agency but here are a couple to get started. https://help.foxnews.com/hc/en-us/requests/new?ticket_form_id=360000485774https://www.cnn.com/specials/cnn-investigates-team
I have had a similar issue with my bill. I signed a contract with T Mobile back in Sept/Oct 2020 for $109/month and was charged two times each of the three months that I had the service. I canceled my plan in Nov 2020 and switched to prepaid. I was told that I would be billed for the remaining balance that was between $400-$600 which I tried to dispute. I was recently contacted that I now owe $1300.00!!! I tried to get it resolved but was disconnected and the person that I talked to could not explain to me why I owed so much. I paid the three bills that I owed but did not pay the double bills when I canceled. I’ve read so many complaints of this happening to other customers and no one seems to be able to explain why this happens not even the manager that I spoke to. So far prepaid has not given me any problems but I would absolutely NOT recommend T Mobile to anyone. Large corporations will only take advantage of their customers when they don’t stand up to them. This company ne
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