Replies posted by Sta2lt
I am still without Cell Data. I have been to Tech Support 3 times and had 2 tickets written, 53732084 and 35387896. One Tech person never called me back one did 3 hours after the scheduled time and one is 4 and a half hours late… One Tech told me it was a phone problem, call Apple. Apple tested the phone, hardware is good. Reset like factory and no change. Service center wiped all software from the phone and re-flashed it, no change. Currently running 14.6. A helpful rep at my local store worked the problem for 2.5 hours and thinks the problem is with permissions to access Data but can not get any help from techs higher up. I am in a position where T Mobile and Apple are pointing fingers at each other. I personally think the guy a the store is correct about permissions. I am headed back to the store tomorrow and if I can’t get resolution I am thinking of moving to Visible. This thread should not be marked as solved, it is NOT! Does anyone know how to get to higher level tech/customer
I posted looking for help on the Tmobile Facebook page which got me in a session with a advisor but no resolution other than she would escalate my trouble ticket and then will check back next Monday… Pretty much the same story I have been getting. I checked back on FB to see if anyone had left any comments or suggestions about this problem but T Mobile had taken down my post. It seems the standard response is to say wait 3 days for the trouble ticket to get addressed and they will contact you back which so far is 1 for 4 contacts. I am headed back to the store today to see if I can find a resolution. Looks like a permissions issue for Data, reading above that big dog got the issue solved by migrating to magenta 55+.
T Mobile has decided that it’s my phone and nothing wrong with the plan. My sim runs just fine on the phone at their store that is running 14.1. Apple has been completely through the phone and it has no hardware issues. TMobile says the phone is under warenty and get anew phone from Apple, Apple says no issue with phone so no warranty. I am sure it’s a problem with the plan and 14.5 OS, T Mobile has not reason to step up being it’s an out dated plan. I am going to search another provider.
Pss575, Yes it does make TMobile useless.They will tell you it’s your phone, NOT. Mine works just fine on Visible. I am now running Visible and Tmobile side by side on my Iphone12 pro. NO issues with Data on Visible. I will likely move to Visible is it proves to be reliable for the next couple weeks, so far it’s great!
Pss575, Good luck. They posted 2 20 dollar credits to my account but never solved the issue. My daughter on the same account has the same issue with her 10s. I had 3 tickets elevated but they all came back with it’s your phone. My sim card ran fine in the phone at the Tmobile store, but feature this they were running 14.1 IOS. Everyone is very sorry and friendly but I was only able to get 2 of 4 people who promised to call me back to do so. I posted on the Facebook page and got the best help there from Heidi but with the same end result. My post was not totally positive about Tmobile and they pulled my post down. If you get a resolution or not please post back here so we can she what happened. THANKS
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