Fix it tmobile there's no solution.
I'm going through this now with mechanical issues that are suppose to be covered. They're pointing the finger at each other. I went to the store 3 times, talked to about 15 tmo reps and 3 Assurant reps. Me and the rep at the tmo store even called tmo support. This is the second unlocked phone that i've purchased through Samsung that they refuse to cover. They claim its still in warranty so Samsung should lift the weight. My phone's warranty expired on the 26th. Data issues have been reoccurring with no resolution on tmo part. One TMO rep even tried blaming it on my phone lol. Welp start filing bbb reports, i think i'll get legal assistance with this issue. My 360 protection byob clearly states that it's extended out of warranty coverage for mechanical, theft/loss and cracked screens. Asurion was no hassles but Assurant and Tmo yeah naww. Such a rip. I'll be filing with the AG also. Pure buxxxx from both of them this is why i stopped purchasing their phonesa d go straight to Samsung.
UN-CARRIER no longer, now just acting like one of the other big cellular companies. Oh wait no your not, your worse, because AT&T and VZW honor Autopay discounts with credit cards because they understand it helps keep their customers protected. I am looking for a new carrier that will do what they say and say what they do!!! Goodbye Big Pink!!! Att is doing the same thing. I have them and tmobile, they're knocking my atuopay credit down to $5 from $10.
This crap doesn't even work to block numbers, they're still able to get through. A rep supposedly fixed it but messed up my phone from dialing out. I called back to get that fixed, yesterday. Today the same number was able to get through again. The fraud spam and texts are all because of tmo to begin with. They need better protection in place, robokiller does a better job. I told her i wasn't paying for it due to tmo being breached. I'm glad i didn't because well it doesn't work anyway.
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