Replies posted by ka79535
I am also having the same issue. The worst part is that almost 3 years ago when I set up the personal cellspot, I was told it would be a temp fix as they were upgrading the towers near me (2 miles).Well, it appears they did not upgrade the tower.Side note….the T-mobile map that shows an area as 5G extended…..taker it with a grain of salt. I found out from one of the reps at T-mobile that I have been working with to get this resolved that the 5G signal….and even the 4G LTE signal is only strong enough for an outdoor connection. T-mobile knows the signals are too weak to use indoors…..but they do not explain that. They just want to be able to show a pretty colored map.As of now, T-mobile has still not provided a viable work-around to the issue. I have contacted both the cell phone and home internet division. Get the usual...”We are always upgrading towers to give users the best possible experience” line. T-mobile has no clue how to handle the issues they have…..seems like there were som
I have had home internet for 30+ days. The speed and reliability has not been consistent. I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs. Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie. My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs). The disparity between getting a connection speed of 80 to 100 at times and 1 to 5 at others is probably too great to be congestion/traffic. It’s possible when you are stuck on the slow speed (which often means frequent internet disconnection) it could be that you are connecting to 4G only, instead of the 4G/5G non-standalone signal pair that constitutes 5G, with the 5G signal being an n71 or an n41, depending on what is on your tower. The essential thing to try is finding a gateway placement in your house that helps you connect at the fastest speed range possible. If you don’t know whe
I checked the coverage map but did not find a tower map. As for primary vs secondary ….. I am not even getting a secondary signal.I have been with T-mobile for years and have never had issues. I had doubts that this option would work, but was assured by the support person that it would. As for promises of a certain speed, I know those promises are nothing, but a support person should not say that to a customer when troubleshooting. When I first got the receiver, it had not been registered properly, so I had to get tech support to help. Once connected, the support person had me check a couple of things to verify it was working. One of those things was the speed test. I only got 11mbps on that and she said that was because the system was “provisioning” and that could take 24 hours, but “rest assured you will be able to get a minimum of 20 down once that is done.” I am not upset with T-mobile. but this is a caution to anyone considering this as an option to guard your expectations. Obviou
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.