Replies posted by rockstr
Thank you; I did what you said... If you did what @tomwil (and T-Mobile’s page) said, you would have had to enter your email and choose a password to create an account: If you didn’t get there and enter all that info, then you didn’t create an account (as in @tomwilStep 2 above). So while you think you did what he suggested, you really didn’t.And that is probably why you didn’t get an email about your password. If the account (with a password you selected) didn’t get created, they wouldn’t send you an email. For security purposes, many systems will just ignore requests for password assistance if there isn’t an account in the system with that email address. For security purposes, they won’t even tell you the account doesn’t exist. Not all systems do this, but many do, and it can be frustrating to think the system is going to send you an email, when it’s just going to ignore you. I was a computer security specialist for more than twenty years, and I personally think there are less f
If, as many have found, the T-Mobile app or gateway web interface don’t give you the info you want, a Google search will find you a number of free and paid apps for doing what you need. Just be careful to read through all the licensing and privacy boilerplate. Most of the free apps collect data about your networks and devices for their own use, and that is an issue for many people.
... Does it ever get better ? Sometimes. This has been discussed a lot on this forum. Searching the forum will get you lots of info and a number of things people have tried, with varying levels of success. Some of the fixes may work for you. Some people never find a solution, short of switching ISPs.Sometimes, as for me, the only thing that fixes it is when T-Mobile upgrades the local towers. Since they did that, my service has been rock solid. Good luck on your quest.
You're probably not missing anything. That said, at each location, did you try rotating the gateway a little (and I mean maybe half an inch at a time), and running speed tests after each rotation? The bars are a very rough approximation of your signal. You might get better throughput with two bars showing than when rotated to where it shows three bars. I had the same issue at first, and tried almost all the suggested solutions here, including the fans, etc. (I won’t list all of them here, but searching this forum for your problems should find you a lot of info). The one solution I did not try was buying and installing an external antenna. What finally solved my problems was T-Mobile upgrading the towers near me. It took them several weeks to complete, but afterward, my signals were way stronger, throughput was much higher, and I stopped having the internet disconnect problem. Going on seven months now with solid, speedy connections. You may just have to wait until they do the same
@BayGuy2021 Thanks for supplying the step-by-step details. That’s exactly what I had to do. It was indeed a hassle having to cancel the service and re-signup. I’m with you--the Netflix switchover was easy-peasy! And unlike the Paramount+ plan, where you have to stay with the standard, ad-based service to get the deal, I have an upgraded service from Netflix, and it just discounts my fee by the $8.99 T-Mobile pays for the standard service.
I bought my GF an M1 MacBook Air just like mine, and her’s works 100% on the Tmobile router. Mine still does absolutely nothing, like it's connected to a wifi network with no internet connection. I have no idea why still. If you have a bit of time, perhaps you could go through every network setting in system preferences (including every tab in Advanced), and compare them all to hers, to see if there are any differences. If everything’s the same, I’m outta ideas. Best of luck!
I first logged into the MLB app on my iPhone, and with the app still running, I opened the T-Mobile Tuesdays app to claim the deal. When I did, it switched to the MLB app and updated the account with the paid membership. After that, I opened the Roku MLB app. In the Roku app, I signed out and then re-logged into MLB using the same account as I use in my iPhone app. When I did that, it recognized that I had a paid subscription. Did the same thing in the MLB apps in my AppleTV HD and Google Chromecast. Those apps also recognized I had a paid subscription. i hope that helps.
Here’s the list of my devices on which I can watch MLB (all tested out today):Roku, iPhoneXr, iPad Pro, MacBook Air, Windows 11 laptop (@ MLB.COM), AppleTV HD, and Google Chromecast with Google TV.I watched two opening day games today. Quite a nice perk from T-Mobile!
I guess this must be a YMMV situation. The MLB app works perfectly on my Roku, iPhoneXr, iPad Pro, and MacBook Air. On my Windows 11 laptop, I can watch games at MLB.COM. As the Roku app works well, I haven’t had the need to try casting it from a mobile device. I’m on the lates firmware versions on al my devices. Watched a couple of Opening Day games today. already. Edit: Just tried it on my older AppleTV HD and Google Chromecast with Google TV, and the apps work flawlessly there, too.
I switched from DSL service to TMHI, and all I did was unplug my old setup from the DSL gateway and plug it into the T- gateway, no changes, and it worked perfectly. I’m using the old first generation Telo. Similar to @Global, my setup isTM Gateway → Netgear Orbi → Telo → Panasonic cordless phone system..I also have a whole slew of home entertainment and security devices plugged into a 16 port ethernet switch. When I changed services, I just plugged the switch into the TM gateway, and everything attached to it worked perfectly.
Not next Tuesday (3/29), but the Tuesday after (4/5). To redeem the offer, subscribers will be able to access an exclusive link from the T-Mobile Tuesday app starting on April 5th. Thanks, Tom! Lol. Being retired, calendars and I have only a passing acquaintance. Thanks for clarifying, and I apologize if I got anyone too excited. I really loved having it last year.
CAN ANYONE TELL ME IF I CAN DOWNLOAD THE FREE MLB APP ON MY PC AND IF SO WHEN AND WHERE TO GO TO GET IT. I have 2 T-mobile accounts. The MLB website has info about desktop access at :https://www.mlb.com/live-stream-games/help-center/desktop-laptopT-Mobile hasn’t made the free 2022 MLB subscription available yet, but they said (in the T-Mobile Tuesdays app) it was coming soon. I imagine people will post here on the forum when it’s released. I believe that last year T-Mobile added a page on their website with links and info about getting the free subscription, so even if you don’t have a T-Mobile phone (for the Tuesdays app), you can get still get the free subscription.
The T-Mobile representative who signed you up for the service should have checked and set up your account only if it was available at your address. So if it doesn’t work there, they definitely should allow you to return the gateway and not charge you anything. I would contact T-Mobile via the same method you set up the service. If you signed up at a store, go back to them. If you signed up online, you can call the Sales Support number at +1-844-839-5057. Be sure to have copies of all documentation available--receipts, emails, etc. This should help them find your account, and from that, they should be able to see that you’ve never had a connection to the service and thus don’t owe them anything. And of course, please come back and let us know what happened.
I don’t have a solution--just another data point. Everything (including that URL for Judi Glove) works fine on my MacBook, on all three gateway wifi bands (2.4 and both the 5G bands). My MacBook is wifi 6 capable. I’m using an M1 MacBook Air, macOS Monterey 12.3, using mostly default network settings. Configure IPV4: Using DHCP. Configure IPV6: Automatically. I did add the Google DNS servers in my network configuration (22.214.171.124 and 126.96.36.199), as J-Mac did, but I always do that very first when setting up new networks, so I don’t know how it would have been with different ones. I also have the gateway itself (192.168.12.1) in the DNS server list.Works fine with Safari, Firefox, and Chrome browsers.I know it doesn’t help solve the problem, but I add that info as another data point. As a retired IT guy (database, security, and network), most of the time when I faced problems connecting to only some (but not all) web sites, it was a DNS issue.
A number of people have had this problem. Mostly on Windows PCs. For most of them, the solution was to update the PC’s wifi device drivers. Once they updated them, they could see and connect to the gateway. I have more than 25 devices connected to the gateway that are not wifi 6 capable. They connected the same as on any other network--no special workaround needed.
It may be a DNS issue on your MacBook. If you had a different router before the T-MO, it might have assigned a different DNS. Go into System Preferences… Network, and click on the Advanced… button. Then select the DNS tab. My first two DNS servers are the main Google DNS servers, the third is the T-Mo gateway. If you have different DNS settings, you might try replacing them with these. Wouldn’t hurt to restart your MacBook to clear any caches. Good luck.
I’m using an M1 MacBook Air, and everything works. I just ran the App Store, all of the Apple office apps, developer, news, and a few others. All work fine. If you tell me some other specific apps that aren’t working for you, I’ll check them out, but I suspect that mine will work. I’m on. macOS Monterey, 12.3. Not sure it matters, but my MBA is using the 5G band on the trashcan.
Do a search on this forum. It’s a common problem, and there are many posts. Various solutions have been suggested; some claim they’ve worked. For me, nothing worked. They upgraded the towers near me and the problem went away. Good luck
I’ve been a T-Mobile cell phone customer for about 20 years. IMO, when John Legere stepped down two years ago, T-Mo started a long decline to where it is today. Customer service used to be a top priority back when. It does not appear to be a top-ten issue any more.
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