I too have this issue. I was notified that my autopay was cancelled when it attempted to process on Friday the 8th, and suddenly without service. After huge frustration with online and phone support I begrudgingly went to a retail location where they could not solve it nor knew what to do about it. Luckily I could pay in cash but will probably switch due to this latest mess up. I have had nothing but issues with customer service and the website in general so am willing to pay double what I do now for a product that works.
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