Replies posted by Dr0xium
I had this issue on my S21U once UC started showing up. This is what worked for me. Go to device settings. Then connections. Then sim card manager. Deactivate the SIM. Wait about 15 seconds. Reactivate sim. Enjoy faster speeds. Hope that helps. I did this tonight. Tomorrow I'll be in the UC area again. We will see!
I ordered a Pixel 6 online on Oct 19 an hour after they went on sale. I checked the T-Mobile site today and there is no record of my order. I just got off the phone with customer service and they tell me there is no record of my order. I’m 99% sure I did everything right but for some reason the order didn’t go through! This unfortunately in the first hour or two pretty much no orders worked. It's really frustrating. I totally empathize.
Had thought about that, but have some security concerns with rooting a daily driver. Don’t like the idea of constantly running the device with elevated privileges - root access. Bingo.As a wonk with 20 years of IT experience and more than half of that in security: Please don't root a phone. Toys and research, sure. Day to day interaction with your important data and people? Nope.
The honest answer that you're probably not going to like is because that model is typically bought by budget consumers that are going to care a lot less about firmware updates. Unfortunately, there's only so many resources on the update and carrier team. T-Mobile doesn't have the same scale as AT&t or Verizon, or at least didn't before the Sprint acquisition.So back AT&T and Verizon made those updates, T-Mobile just wasn't working with the same resource base and had to prioritize where they were spending time. The clear decision was to spend it on Samsung s series and Apple as first tier.The oddball brands that drive enthusiasts consumers on expensive plans like OnePlus and Google come behind. That. Budget and prepaid are all under those two things because the other two things drive their revenue.I know that's probably not the answer that you want to hear, but it's the commercial truth.
@tmo_mike_c some additions collected from other threads on this subject to keep things in one place:What Went WellPeople like the variety of phones they can trade in to get the full discount. Once people have been connected the T-mobile service is not the concern, phone reports and requests for solutions have been specific to Google-led things like fingerprint reader and display.What needs HelpPeople are nearly a week post-release and still uncertain. Uncertainty is worse for psychological effect and reputation than a certain negative outcome. Need to improve status visibility - to consumer, to your support, to the account portal. It needs to be ONE view of ONE status, ONE instance. Even if Google screwed up the supply, T-Mobile owns the customer relationship. Many of the threads here and on other places aren't seeing “Google” because their relationship isn't with Google. Its with T-Mobile. The silence will be filled. If you don't, your consumer will, and it wont be with a messag
If you buy direct from Google/Apple (or, say, from Best Buy) you can avoid these telecom companies’ inadequate systems. There is no such thing as a free lunch, the expensive monthly costs of the Magenta plans offset any perceived savings on device upgrades (which come free of charge with hassle, headaches, poorly trained CSRs, and archaic systems. Economically I generally agree with you. The reality, however, is:T-Mobile has the best service in my particular area. I have an S21 from work on ATT and the Pixel 6 Pro on T-Mobile. I have tested side by side and run cellmapper on both. Magenta Max offers the features I would use anyway, so I dont actually begrudge the small service cost increase because my wife is using more data to YouTube the toddler each week while they wait at events for our daughters. I also use the data as a backup for when my rural wireless internet goes out. Sub-6Ghz 5G isnt much slower than my wireless anyway. Most consumers wouldn't actually spend big ca
I did a trade-in for my pixel 6 pro pre-order. am i supposed to ship the trade-in first? or wait until i receive my phone then ship it? Wait until you receive your phone, then ship it. If you need more time, reach out to customer care and document the conversation and the problem. Can definitely understand the concern, with past launches its inconvenient to have to deal with - because you have to ASK them to fix it, they dont just recognize the problem sometimes - but in the end they did end up fixing credits for some pre-order problems like this.
no one will really know until they announce it..you might opt to go direct to Google to snag one. I was able to get on in my cart on the Google store, but shipping said mid-January. To me, that’s not really being “available” Get ready for disappointment, I am afraid, friend.This is the case in cars. In many kinds of computers. In memory types. There are a lot of commercially released things that are affected by the move from an open market to market controls set by China and from the downstream effects of smashing the supply chain during COVID.Combined with rotation of consumer demand from services to goods, and it makes it all worse.With China right now curbing the supply of Magnesium from high pollution refineries, expect aluminum shortages and magnesium midframe components to impact phone production early next year - adding yet another component to the nightmare supply chain.
@jagsnice that is awesome good for you that is awesome. I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting. This whole release has been a big Charlie Foxtrot. Yeah its been rough for sure!- Google doesn't have enough production units- Google procurement pipe is thin enough that a miniscule number of retail locations (mostly high volume in key cities) got any stock of the pro- T-Mobile was already upgrading the systems involved in phone upgrade which wasn't going well- When preorder hit, the site was overwhelmed in the first few hours and on the first day a lot of orders were fielded incorrectly by customer care for manual placement- T-Mobile order check isn't super clear on pre order status resulting in bad support data- There is no way right now for front line teams to "see" where you are in line. It's amazing to
Total BS. I was told and showed “Pre-Ordered devices ship October 25, and market launch is October 28.” I would not have gone through T-Mobile had I known they would not be delivering the phone on or before the launch day. I should have went through Google Store like I have always done in the past. So much for the Google and T-Mobile partnership. I believe that there is no millimeter-wave 5G band on the unlocked version All 6 pro have mmWave. It's the bare pixel 6 where there is divergence on band support for 5G.
I've read numerous posts on pro ore orders. There was one guy on reddit who ordered the 28th in store received his in the mail on the 30th. I know the majority are still waiting but it is frustrating that they aren't going in order of who places ordered ahead of time. What did you order? And is ur eta? Luke many who pre ordered, there was an issue with my order. I ended up in the queue for mid November, wasn't very happy about that, and ended up getting a phone earlier.The 6 Pro is an excellent phone. The only thing is if you play GPU intensive stuff, the battery drains relatively quickly as the clock speeds and 20 core Mali setup isn't very efficient for the kind of power it has.Next year's Pixel 7 will be more efficient and use more up to date middle cores probably with better thermal management.Anyway, hang on. I know it's frustrating. Google didn't have enough units. T-Mobile was taken by surprise by the preorder strength, and now they struggle to get accurate data from the fulfi
The 6 is worth it.The image on my phone didn't have any T-Mobile branding. When I activated the eSIM, it loaded the three contacts and Google surfaced the carrier apps and asked which ones I'd like to install.The day 1 update was waiting. Time will tell on future patch latency, if there is any.
this entire discussion is irrelevant, since you can buy the unlocked versions, use them on the network without a problem, and get any phone fixes for the software directly from one plus itself. so, that fact tells me that the problem is with T-Mobile, not with one plus. yes, you get the phone at a lower price, but it is not free lunch. you pay the difference in terms of delayed or faulty updates to the carrier altered software. the RCS chatbots are google product fault, but the carrier agreed to use it and force it onto your phone. 1) Define "the problem".Yes, if the problem is poor expectations setting, a lack of transparency about engineering updates, etc, that's a T-Mobile issue.If the problem is an identification of the carrier update and customization model, that's not a problem so much as it is part of business.If we are talking about crappy product quality that makes imperative rather than convenient, that's a OnePlus problem.2) Not everyone wants to buy at full freight the
well believe me i came across a open window with tmobile and got the phantom green @syaoran and its know been one day after my order and its out of stock even people report they are screwing up on pixel pre-orders they need to get there A** together cause if you check somewhere else other than best buy like Verizon or AT&T they have them in stock tmobile is lagging it The down side of trying to run a just in time supply chain. They have to simultaneously stock channel partners retailers (BBY, B+H, Amazon, etc), T-Mobile carrier corporate retail, T-Mobile authorized reseller retail, and .com direct orders. Plus channel partners like whoever does warranty work on their behalf.Each part gets allocation. Oddly enough, BBY having stock may actually indicate their carrier version isn't selling as strongly in the competitive open market as the demand in T-Mobile's existing customer base.I agree T-Mobile is stumbling as they are trying to finish the Sprint merger. It's too much chang
You should be glad that T-Mobile is not jumping on all of OnePlus’ upgrades. OnePlus software is quite buggy, and they are VERY resistant to fixing them. I have (had) a OnePlus 8 5G from T-Mobile, which worked fine on Android 10. OnePlus pushed the Android 11 upgrade, and broke Bluetooth with my vehicle… Our phones have been gimped to perform worse than 845 phones and have remained that way for far too long. Yes, that is entirely the fault of OnePlue but T-Mobile shouldn't be making it even worse. Between the two issues there is no excuse for dragging feet on updates. My old galaxy S9 should not feel snappier than a phone with an 888 or score higher in benchmarks like it does. I can definitely understand how frustrating that is.When a manufacturer releases an updated image, it doesn't have any carrier customization. Things like better performing 5G access, network configuration, carrier apps, and voicemail config aren't there. If the carrier has any commercial
So here are some resources that may help. Some reasonably techie guy’s input to you: The T-Mobile spectrum is going to be the “primary” thing that marks “compatibility”. Compatibility and full support / full functionality are different things. T-mobile is shutting down the 3G (2 full generations old) infrastructure so they can redirect the money and people time into more forward-invest instead of keep-the-old-jalopy-running resources. The problem being encountered on the 3G subset is that mobile virtual carriers - like Mint Mobile - are struggling to message the change effectively to thier own customers, and proactively get those customers upgraded onto more recent phones. Those kinds of carriers have higher amounts of customers that may not be as tech savvy or may not be financially able to absorb the cost of today’s phones outright. So the real criteria here for 2022 is: - Reasonably modern (4G/5G) - Supports T-Mobile nationwide spectrum - The easy tool for this on 4G is at Frequen
This happens sometimes on non-Pixel phones, too. I have an S20FE that exhibits this on wifi - also dropped calls - but is fine on cell network making the same call from the same place.Sometimes it takes a wifi off/on to force the connection to be re-established “cleanly” and every once in a while a reset of the phone is what gets back to good.Out of curiosity - is there anything you have observed about this behavior:What percentage of the time do you experience this? Is it always after the phone has been on a certain amount of time? Does turning wifi off then on again get you back to a normal call via wifi? Does a restart clear it (return you to consistently acceptable wifi calling)?
Yeah the people bragging and celebrating that need to be smacked imo. I'm considering just going with the base 6 as a placeholder until the pro arrives but I'm not sure if that's allowed. Define “allowed” :)T-Mobile wouldn't promo that phone and then also (without cost) promo a pro-when-available. They would see that as two upgrades, each of which has a commercial context and commercial terms.If you really want the pro, save yourself the money, heartache, and support fight and wait for the pro.If you go do the 6 (non-pro), do it because you realize that its “good enough” and ask yourself to make sure you wont hve buyer regret later.Getting a 6 expecting to try and get T-Mobile to do a customer service based swap to a pro later is probably not a good path or expectation. That said, if you are a mobile phone-a-phile who has ridiculous fat sacks of cash sitting around, nothing to stop you from buying twice. The things only get complicated if you want promos on both phones!
I wasn't charged yet but I was promised that I would've had it by now. Especially since I'm hearing of people who have ordered after me are getting theirs I’ve seen some of this too. I think its not yet clear what the data quality is. If its indeed happening - for example, someone orders on 10/28 in a store and gets a phone on 10/30 while someone who ordered online on 10/19 is waiting until November - it makes me wonder about the shipment mechanic.As much as we all want FIFO - first in first out - sometimes in fulfillment what we see in data integration is “Current queue” (post release) being mixed with a metered “Backlog” to try and balance overall ecosystem engagement. That’s a commercial and application decision - trying to keep the ecosystem/consumers “warm” by servicing limited current demand while you try to handle the pre-order backlog.We just don't have enough data and even the handful of reddit/forum “I ordered yesterday and got my phone, I don't know what your problem is
Ordered the moment the website stopped giving errors on 10/19. Pixel 6 Pro Cloudy White. Was set to ship 10/28 Now estimated ship date is 11/12 - 11/18 Would love an official statement from T-Mobile. Google:“Due to high demand, some Pixel 6 Pro models may be out of stock or have long delivery times. Get notified when they're back in stock, or check out other authorized retailers who may have them available.”T-mobile hasn't - and I don't really expect them to - issued a blanket statement about the order challenges around the Pixel 6. I think we see several things at play when you take a step back and summarize the threads:New upgrade system is challenging inside and in direct-to-consumer channel Data is inconsistent across the pipeline and consuming applications for device status Google-to-TMobile supply availability integrity is either not sufficient (Google not giving good data) or not represented well (making it to consumer facing applications) This supply uncertainty is resu
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