Replies posted by Eve
I also left from Sprint due to their horrible customer service. I was so happy when finally switched from Sprint to T-Mobile. T-Mobile was awesome!! From their service to customer service, technical support, billing wasn’t a problem and T-Mobile reps followed up. What happened since T-Mobile’s merger with Sprint? It’s like DeJaVu all over again, poor service and customer service, dropped calls, text not working properly-messages did not go through, billing issues, no internet connection, two or no bars everywhere, my calls are always directed to overseas reps in Philippines every single time I call 611, having to repeat the same issue repeatedly, never resolving any issues, no follow up nor follow through on cases, complaints or issues. What was once received at Sprint is now being received with T-Mobile since merger. Asking the same questions? What is going on T-Mobile?
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