Replies posted by BayGuy2021

2 Replies

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MattabusFirst activity
asked in Troubleshooting

How to use T-Mobile YouTube TV promo if I already subscribe to it?

Short answer: You can’t.   Per the FAQs on the promo information page: “I tried to redeem my code and it signed me in to my existing account. Are current YouTube TV subscribers eligible? Existing YouTube TV customer are eligible. You will need to cancel your current subscription, in order to re-sign up and apply your coupon code for the discount”  It is not very easy. I called Customer Care and got a bad link and instructions to use a new user ID - WRONGThanks to the community I did get it done:Apply for Promo code and a few days later I found the promotion in my account. I did NOT get a text. In fact, I did that almost over three weeks ago. A day before my subscription was to renew - I cancelled. I waited until when I went to YouTube TV, my TV programs were locked looking for enrollment in plan. Went to my T-mobile account to follow the link to redeem offer. It took me to a T-Mobile / Youtube TV page. Key here is that it auto populated the promo code. (As an aside - customer care sen

10
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1 year ago
D
dabendFirst activity
asked in Accounts & Services

I was promised a third line for free and didn't receive it.

Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are “sorry” and that I am “ineligible for the promotion”. I asked to speak with a supervisor that apologized for the “miscommunication” but said that she could not help. Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What’s a good way to deal with this. Thanks.  Same thing just happened to me this week. Promised a free line at the Store on Magenta Max 55+  and I called to confirm, since I had no documentation other than the salesperson word. Customer care said I was ineligible with the Max 55+ - they have offere

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4 months ago
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