Replies posted by acousticbiker
I called 844 275-9310. To my surprise, the person I talked with was able to quickly set up my account so that I could log in without a verification code sent to a T-Mobile number. I have logged into My T-Mobile and viewed my billing and account information. She said that, in the future, I shouldn't be asked for a T-Mobile number again. Wow ..Ok I will give it a try thank you Any success? I’ve spoken with three different people, each of whom said they needed to send the case to the engineers and that they’d call me back the next day, with no call back happening. Guessing it depends on who answers the phone but curious if those who’ve had success with this have anything specific to share from the phone interaction that can help those of us still not able to access
I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number. This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck! Thanks for the forum account tip! I was able to do that but then when I enter my number in the page asking to link phone number, I get a Service
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