Replies posted by auragoneboy

4 Replies

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Bigal80akFirst activity
asked in Troubleshooting

tmobile home internet speed issues

I agree with your contention that this might be a situation where a class action lawsuit might be appropriate. I plan on contacting my state’s Attorney General’s office to determine what action to take.

55
U
1 year ago
J
JoshjafacklFirst activity
asked in Troubleshooting

t-monile home internet is barely providing basic data speeds sometimds.

I’m curious to see your answers.  I have experienced the same over the last month.  We’ve had the home internet box for months, and it worked wonders over my old provider.  So much so, we were able to start using a streaming tv service.  But not now.  The download speed has dropped tremendously and at times it will just disconnect entirely.  Not just with the streaming service, it does it with a phone or a tablet as well.  Never did that before, and nothing has changed.  I have gone through the reset process, the unplugging and so forth, and the problem remains.  I guess that unlimited data isn’t so unlimited after all. Just don’t know what to do about it.   I have the same problems. Thinking about going back to Comcast.

29
J
3 months ago
R
roninazFirst activity
posted in Troubleshooting

Poor Internet speed and not reliabity

I have had home internet for 30+ days.  The speed and reliability has not been consistent.  I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs.  Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie.  My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs). I have spent hours  and days on the phone with support and non of the issues have been resolved.  Support personnel have been professional and we run through general reboot scenarios but  it does not fix the problem.  The problem issues have been turned over to the engineers but still no resolution. I would like to keep the home internet solution but it has been a very frustrating experience.  I may be forced to go back to my previous internet provider as there were no speed and reliability issues with them. If there is anybody from t-mobile reading these posts…….please resolve these issues be

23
A
4 days ago
B
Bigal80akFirst activity
asked in Troubleshooting

tmobile home internet speed issues

I’ve had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it’s been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I’ll have to fall back to cable. It’s certainly not what they promised me. Same for me. Hate to go back to xfinity but T-Mobile isn’t delivering what they promised  

55
U
1 year ago
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