Replies posted by jprepo1

4 Replies

K
khenzeFirst activity
asked in Troubleshooting

T-Mobile Home Internet Service - BYOD?

I understand the push to use their gateway since it simplifies support on their end. However, I absolutely agree with Tmblehomeuser21 that we need a BYOD plan for those of use who have used MoFi’s for years with other carriers. I too have a MOFI5500-5GXeLTE-EM9191-COMBO and was looking forward to being on the bleeding edge since I am rural and work from home with high data usage. I even am more than willing to pay for the home internet plan and as long as it is unlimited without their gateway. Unfortunately I live on the edge of our 5G coverage with no copper or cable options and would get 1 bar at best when trying to use the 5G bands. The gateway would grab the 5G for a few moments then drop back to LTE causing a glitch or full on drop in internet connectivity multiple times in an hour. Streaming was almost impossible and work video calls was simply an embarrassment for me. I like T-Mobile and have 6 phones still on their military plan even though I took the gateway back nd dropped t

10
G
1 year ago
T
ThorTheDestroyerFirst activity
asked in Troubleshooting

External Antenna Ports

I can’t image that they didn’t know this would be an issue, it is not like I am in a rural area. I wonder what the spec were when they bought these from Nokia. It is an insanse choice for an option that is clearly geared towards rural and suburban users. The blocking of 3rd party devices, like the Mofi modem/routers, is also baffling.

13
1
2 months ago
K
khenzeFirst activity
asked in Troubleshooting

T-Mobile Home Internet Service - BYOD?

That’s a tough one. Sorry you’re not happy with the gateway device. There’s not a restriction on the SIM, however, when using a device we don’t send you, there’s a chance it may not work with the plan or hardware (i.e. SIM) for that service. We can have our gateway device connection troubleshot, and even have the hardware replaced if there’s an issue with it. Our Tech Care team can escalate a Trouble Ticket too if needed if you’re not getting the service you’re expected to get in your area. This appears to be incorrect. I spent hours on the phone with tech support and no one could get my 3rd party MoFI modem working with the SIM. It appears as if the fbb.home apn is blocking IMEI’s not associated with the Nokia gateways. This is an utterly baffling decision, since that gateway has mediocre network firewall and antennas, relatively poor cellular antennae, and no means to add external antenna without literally disassembling the device. This product is so close to being an almost perfect

10
G
1 year ago
K
khenzeFirst activity
asked in Troubleshooting

T-Mobile Home Internet Service - BYOD?

I just switched to the T-Mobile Home Internet; received my gateway device; and  I am not happy with signal strength of the device.  I am put on Band 12 most of the time and speeds are terrible.  With my previous provider I used a MOFI 4500 modem on AT&T network and I could lock in to Bands 2 & 4 exclusively and I had no speed issues.  I ordered myself a MOFI 5500 model which includes the 5G bands to use instead of the T-Mobile provided device.  When I moved the sim card from the T-Mobile device to the MOFI 5500 it registers on the network but no internet connection.  If I move the sim card from my phone to the MOFI 5500 it registers on the network AND I have internet connection.  Is there a restriction on the sim card for the T-Mobile gateway device?  How can I make this work? Did you ever get support here? Having the same issue

10
G
1 year ago
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