F451 Service etc is the exact message I got when I keyed my gateway phone number into the link field.As I mentioned in my post today, the tech “TOGGLED THE HARD LOCK SET” and that resolved my issue. After she performed that action, I keyed in my phone number into the link field and I’m into my account. It MAY be a solution for you. Find a tech that understands what her action involved and you MAY have a fix.
Refer to my post noted above; inability to create a T-Mobile ID is resolved thanks to a female super-tech based in the Philippines It may be a solution for others. Although other techs I spoke to did not resolve issue, they made an outstanding effort to do so.My brief experiences with the gateway setup/performance and technical support is quite positive.
My inability to setup a T-Mobile ID was resolved today. The tech toggled the “Hard Lock Set” which I’m guessing cleared some error state.The issue was originally related to my email address being rejected during log-in attempts. After enrolling in the T-Mobile Community, the issue changed to inability to link gateway phone number during log-in. I spent many hours on the phone talking to a number of techs to no avail. This female tech based in the Philippines told me in the first few minutes of our conversation that she has resolved this type of problem numerous times in the past and she sure resolved my issue quickly; made my day! I received the gateway just about a week ago. The hardware is performing flawlessly and speed is considerable higher than I expected; measuring ~150 to ~230 with 3 bars; located on dresser for convenience.
I have a similar problem. I have a legacy Pay As You Go account which I use for 2FA only. I’ve had the account for years. Once a year I purchase a phone minutes card and load it with whatever amount required to maintain 100 minutes. Last week I purchased the T-Mobile 5G Home Internet which is working just fine. My issue is establishing a second account for this product. I have all the required numbers, account, PIN, subscriber and phone. Every time I try the setup a new ID their system responds with, I already have an ID. Their system is trying to place this product into an account that has a different account number.I was fortunate enough to speak with a tech rep at the who toke the time to duplicate what I experienced and confirmed after hours of trying that the issue requires an engineering solution. She created a ticket # 58752623, documented the issue and submitted to the engineering support group; that was three business days ago. She did say it would take 3 to 5 business d
I have a similar problem. I have a legacy Pay As You Go account which I use for 2FA only. I’ve had the account for years. Once a year I purchase a phone minutes card and load it with whatever amount required to maintain 100 minutes. Last week I purchased the T-Mobile 5G Home Internet which is working just fine. My issue is establishing a second account for this product. I have all the required numbers, account, PIN, subscriber and phone. Every time I try the setup a new ID their system responds with, I already have an ID. Their system is trying to place this product into an account that has a different account number. I was fortunate enough to speak with a tech rep at the who toke the time to duplicate what I experienced and confirmed after hours of trying that the issue requires an engineering solution. She created a ticket # 58752623, documented the issue and submitted to the engineering support group; that was three business days ago. She did say it would take 3 to 5 business
I have a similar problem. I have a legacy Pay As You Good account which I use for 2FA only. I’ve had the account for years. Once a year I purchase a phone minutes card and load it with whatever amount required to maintain 100 minutes. Last week I purchased the T-Mobile 5G Home Internet which is working just fine. My issue is establishing a second account for this product. I have all the required numbers, account, PIN, subscriber and phone. Every time I try the setup a new ID their system responds with, I already have an ID. Their system is trying to place this product into an account that has a different account number.I was fortunate enough to speak with a tech rep at the 844-275-9310 who toke the time to duplicate what I experienced and confirmed after hours of trying that the issue requires an engineering solution. She created a ticket # 58752623, documented the issue and submitted to the engineering support group; that was three business days ago. She did say it would take 3
I have a similar problem. I have a legacy Pay As You Good account which I use for 2FA only. I’ve had the account for years. Once a year I purchase a phone minutes card and load it with whatever amount required to maintain 100 minutes. Last week I purchase the T-Mobile 5G Home Internet which is working just fine. My issue is establishing a second account for this product. I have all the required numbers, account, PIN, subscriber and phone. Every time I try the setup a new ID their system responds with, I already have an ID. Their system is trying to place this product into an account that has a different account number.I was fortunate enough to speak with a tech rep at the 844-275-9310 who toke the time to duplicate what I experienced and confirmed after hours of trying that the issue requires an engineering solution. She created a ticket # 58752623, documented the issue and submitted to the engineering support group; that was three business days ago. She did say it would take 3 t
I have a similar problem. I have a legacy Pay As You Good account which I use for 2FA only. I’ve had the account for years. Once a year I purchase a phone minutes card and load it with whatever amount required to maintain 100 minutes. Last week I purchase the T-Mobile 5G Home Internet which is working just fine. My issue is establishing a second account for this product. I have all the required numbers, account, PIN, subscriber and phone. Every time I try the setup a new ID their system responds with, I already have an ID. Their system is trying to place this product into an account that has a different account number. I was fortunate enough to speak with a tech rep at the 844-275-9310 who toke the time to duplicate what I experienced and confirmed after hours of trying that the issue requires an engineering solution. She created a ticket # 58752623, documented the issue and submitted to the engineering support group; that was three business days ago. She did say it would take 3
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