Amen. And it is Tmobile not McAfee that is at fault. Unbelievably bad customer service. It was only our data that was breached...nothing too serious.
Another three hours on the line, chat and phone with Tmobile and no resolution. I am entitled to Identity Theft Protection and have not received the proper enrollment link (a TMobile issue not Mcafee) and I also don’t have visual voice mail transcription and no one at Tmobile can sort that out either. Frustrating.
That doesn’t help at all but thanks. It’s supposed to be free due to the identity theft that was tied to TMobile’s breach. I am not looking for anything special, I am looking for the coverage I am entitled to and four other family members received without a hitch. We spent SEVEN HOURS on the phone with TMobile (again with promises to escalate this and call us back) and still nothing. It’s unimaginable that this is too tricky to solve, long time customer, one of four lines, one enrollment code didn’t work...c’mon. I also hope that my two year coverage doesn’t start until I receive it, if I ever receive it.
Same here for our family members, but one of our lines (we have 5) was never enrolled and TMobile and McAfee keep “escalating” and promising to call me back and never do, and I’m without protection on a line that was breached.
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