I had the same issue with one of my new lines. I could not make / receive calls once I ported a number to my line. Spent 4-5 hrs for the past 3 days with different techs and none could figure out. They were saying it’s a problem with the phone and so on and no one could understand the fact that the sim is registered and it’s just the calls don’t go through. I could even send and receive txt and data with no issues. Thanks to this post I finally landed here and tried the steps Replaced the sim - That did not help Logged into T-mobile.COm and removed Netflix add on i was able to make and receive calls added the Netflix plan back - still able to make and receive calls toggling the Netflix add on fixed the problem. Looks like there is bug which they need to fix but no one in customer care knows about it.
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