I hear you. That is the same problem I’m having. It seems to work for basic things like email but doesn’t seem to work well with streaming video conferencing platforms like Zoom.
That is incredibly frustrating and I’m hearing you. I think they should put this device on hold and lock people into a 24 month payment plan for something that isn’t working properly. And having to pay full price for a month of non-service, isn’t right what so ever. I’m thinking about taking it back because it can’t do what I need it to do. Namely Zoom meetings.
It seems to be working but connectivity is still crap! I the day after this to be told by tech support that the device was buggy and that there is some software update coming to fix it by mid-March. First, I’m upset that I’m being charged full price for a service that is clearly unreliable right now and I can’t utilize. I did call customer service after this. I’m suppose to receive some type of discount on my bill this month which isn’t showing up right now. Secondly, I’m really frustrated that I was sold a device that is buggy and it was known. I’ve been with T-Mobile for about 2 years and have basically been pretty happy till this.
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