Replies posted by arpipe
It seems to be working but connectivity is still crap! I the day after this to be told by tech support that the device was buggy and that there is some software update coming to fix it by mid-March. First, I’m upset that I’m being charged full price for a service that is clearly unreliable right now and I can’t utilize. I did call customer service after this. I’m suppose to receive some type of discount on my bill this month which isn’t showing up right now. Secondly, I’m really frustrated that I was sold a device that is buggy and it was known. I’ve been with T-Mobile for about 2 years and have basically been pretty happy till this.
That is incredibly frustrating and I’m hearing you. I think they should put this device on hold and lock people into a 24 month payment plan for something that isn’t working properly. And having to pay full price for a month of non-service, isn’t right what so ever. I’m thinking about taking it back because it can’t do what I need it to do. Namely Zoom meetings.