We cancelled our home internet service during the last week of April and asked for a return box so that we could return it. It is May 23rd now and not only have we not received a box, T-Mobile continues to bill us for the service. It has been unplugged and sitting in its box for almost a month now, and I have called and messaged 3 different times now. We don’t use twitter or social media and cannot get customer service to help us, can anyone here please help? Go to Better Business Bureau https://www.bbb.org/us/wa/bellevue/profile/cell-phone-supplies/t-mobile-usa-inc-1296-27026359/complaints or Federal Communication Commission https://consumercomplaints.fcc.gov/hc/en-us and file a complaint there here you will no resolve any problem you may have, Complaints for T-Mobile USA, Inc , By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter
I canceled my internet service due to having no connection but was not given any instructions on what to do with Gateway Device. Recently got a bill for $370 for a no-return on the Gateway device. I have tried multiple times to call in but get put on hold for hours and no one ever answers. How do I go about getting a return label? I could not return turned to the store neither after three moths I'm sick and tired of retail people and online customer service You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.These T-Mobile people should be in jail 17445 US 192 Suite 14, Clermont, FL, 34714Worse costumer service! The employee was very nasty attitude and didn’t want to help me at all to do a return the 5G T-Mobile Gateway, when the T-Mobile corporate said you can return it to the store very unprofessional, they a
If you ordered your gateway online you have to return it the same way. If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech’s online. And they will send you a return label. At least that is what happened to me. I could not return turned to the store neither after three moths I'm sick and tired of retail people and online customer service You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.These T-Mobile people should be in jail 17445 US 192 Suite 14, Clermont, FL, 34714Worse costumer service! The employee was very nasty attitude and didn’t want to help me at all to do a return the 5G T-Mobile Gateway, when the T-Mobile corporate said you can return it to the st
I attempted to return my 5G gateway to my local store….they said they couldn’t do it….what do I need to do to get rid of this? I could not return turned to the store neither after three moths I'm sick and tired of retail people and online customer service You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.These T-Mobile people should be in jail 17445 US 192 Suite 14, Clermont, FL, 34714Worse costumer service! The employee was very nasty attitude and didn’t want to help me at all to do a return the 5G T-Mobile Gateway, when the T-Mobile corporate said you can return it to the store very unprofessional, they are he said No and started fighting with the other employee on the phone. If I could do 0 starts I would. Never going back there and do not recommend. T-Mobile should check what’s up with that store.Please
You can go to a store and have them call home internet tech support for you. They can cancel the service and email you a prepaid UPS label. I could not return turned to the store neither after three moths I'm sick and tired of retail people and online customer service You can return the device to a store only if you haven't started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail.These T-Mobile people should be in jail 17445 US 192 Suite 14, Clermont, FL, 34714Worse costumer service! The employee was very nasty attitude and didn’t want to help me at all to do a return the 5G T-Mobile Gateway, when the T-Mobile corporate said you can return it to the store very umprofessional, they are he said No and started fighting with the other employee on the phone. If I could do 0 starts I would. Never going back there and do not recommend. T-mobile should check what’s up with that
If that happen to you don't allow T-Mobile treat you like that, if you took the gateway in the store, just return it in the store, if they don't accept leave the device in the store and tape with your phone everting, ask them for the receipt record all conversation so them you can use it to sued T-Mobile at court, You are paying the bills and you don't receive the services you suppose to receive, T-M-Mobile think that just because they are a multimillion dollar company can do anything they want against us. don’t allow, and return your gateway in their store or just call the police.
I live one mile away from the T-Mobile tower when it is sunny. The speed is OK but not even close to what they promised me at 600mbps. I’m on trial but I don't think I will keep it since here in Florida is rain and storms most of the days the internet speed drops considerably. Nothing to compare with cable spectrum which is a reliable speed that is what you need when you are working from home. Thanks but not thanks for $50 a month. For this same price you get 300 Mbps always stable and reliable internet service with spectrum.
T-Mobile company and customers services is a painfull same situation here, they really sucks big time the #t-moibile company is completly a mess I still sont understand why the y are one othe larguest carrier in this country the system are obselete and unsecure someone hacked my account and charged me some bills that still are no returned to me me, now I have the same problem like you guys unable to make payments online that means waisting my time they want I go to the store what I gonna do is to send t-moble to hell and switch to another carrier.
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