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Replies posted by unusual777

11 Replies

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jtheissLearner

asked in Troubleshooting

5G home internet keeps dropping

I did get a new one maybe it’s because I’ve Traveled to the Philippines and partied there ha . I know everyone wants to use their nighthawk which I paid $300 for and now it’s just sitting on a shelf unplugged - try using just the modem router from T-Mobile if possible - I had no luck until I unplugged all the WiFi apparatuses which is probably not cool but it did workOn my ninth day without rebooting this go round 18 days prior.

jtheissLearner

asked in Troubleshooting

5G home internet keeps dropping

An update - after receiving new modem router and positioning it to a different location. I was up and running for 18 days straight before needing to reset.Then went for 10 days and had to reset.Would also like to point out that I disconnected my Hughes Hub. As another poster mentioned anything sending out a Wi-Fi signal in your home will certainly affect the system.

jtheissLearner

asked in Troubleshooting

5G home internet keeps dropping

Average speeds with 3 bars on 5g

jtheissLearner

asked in Troubleshooting

5G home internet keeps dropping

No one wants to hear all the mumbo-jumbo they just wanna plug it in and have it work.So many technical variables split between two towers all the things you’ve mentioned and others. I don’t need any features I just need it to work I’ll check back in a month

jtheissLearner

asked in Troubleshooting

5G home internet keeps dropping

jtheissLearner

asked in Troubleshooting

5G home internet keeps dropping

This is the new 5G modem router that solved my problem. I have been up and running for five straight days. https://tmo.report/2021/10/exclusive-this-might-be-the-new-t-mobile-home-internet-gateway/

jtheissLearner

asked in Troubleshooting

5G home internet keeps dropping

I was sent out the new black box . This has resolved my dropping issues. I was buffering for a while losing 5g to 4g with it. I moved the box to a new location in my home. The new software show the signal from the tower with your gps location. I also gained a bar to good on connection with the new goods also for anyone wanting a work around the keep connect box works great fro checking your connection then auto resetting your modem. You can find it on Amazon. I sent mine back hope i don’t need it again. Knocking on wood….

TigerBazookaFirst activity

asked in Gateways and devices

Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

After a call into The Philippines -:)I was issued a new router Modem.The previous gray can only gave me two bars this one has three or four . I still have it connected to the keep connect to reboot automatically if it goes out / had one reboot a few minutes after I did it but have not had one for 24 hours will report back in a few days

TigerBazookaFirst activity

asked in Gateways and devices

Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

I have tried everything on all three different threads I have the latest gray can.you can call customer service all you want and talk to people in the Philippines they give the same answers say they’ll call back they don’t you’re wasting your time with that anyways I have split the unit to produce 2.4 and 5 GHz putting cameras on the 2.4 televisions phones on the 5 GHz even cut down my nest cameras to off to see if that would make a difference for band with nothing works with this new can in my location towers are all completeThis small device is the only thing that’s made my life happy when it comes to T-Mobile home 5G Internet

treddyHelper Level 1

asked in Troubleshooting

Restart router daily?

As others have stated multiple resets in a day sometimes not for a couple of days this doesn’t resolve the internal problem of the modem router but it will certainly make your life a lot easier.I purchased a keep assist which was easy to set up I changed the advanced settings to reboot the power in one minute when it deciphers there’s no longer an Internet connection it works like a champ you still may lose your Internet but you don’t have to get up and reset it you can just do whatever for 60 seconds

TigerBazookaFirst activity

asked in Gateways and devices

Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

As others have stated multiple resets in a day sometimes not for a couple of days this doesn’t resolve the internal problem of the modem router but it will certainly make your life a lot easier.I purchased a keep assist which was easy to set up I changed the advanced settings to reboot the power in one minute when it deciphers there’s no longer an Internet connection it works like a champ you still may lose your Internet but you don’t have to get up and reset it you can just do whatever for 60 seconds

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