It has been a while since I last posted on this conversation. Something really strange is going on either with Tmobile home internet or chamberlain or both parties. MyQ mysterioulsy started working back in early April with no action on my part. Then on April 29th, MyQ stopped working. It has been that way since. I reviewed by MyQ history and you can see breaks in garage door logging, usually for less than a week. Like other posters on this thread, I really wish TMobile would address this lack of support. What I find even more distressing is not one TMobile support team member has even commented on this issue. Argh!
Hum, over the weekend MyQ started working again as my opener connection indicator is solid green. Still connected this morning. I took no action with either the app nor the router.
i spent time with T-Mobile support last Wednesday. The tech acknowledged that the Nokia router does not have port forwarding active at this time. there are efforts in work to address this ‘feature’ which is causing MyQ to not connect. No ETA on the ‘fix’.
Interestingly, this evening i can operate my garage door via myq app. I took no action. do any of the posters on this thread experience the same change?
My opener has never connected to the myq server due to blocked port. I have been on tmobile home internet for around two weeks.
Keep opening those tickets!
IMO, the change has to come from Chamberlain to have the MyQ server listen to open ports. They will claim they use this port for security purposes. Hardwired connections like ATT might be secure enough to have the port open, not so much with 5G internet using the cellular network. I doubt T-Mobile will open the port (8883). The more complaints Chamberlain gets, the more likely they might take action. Open a ticket with them. I pointed out to the Chamberlain support tech that this issue will only grow in frequency and just marking it as a known issue wont make it go away.
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