Replies posted by snsokstan

8 Replies

S
snsokstanLearner
asked in Coverage & Signal

Sudden degradation of TMhome internet despite "good" numbers

I wound up shutting down the Nokia trashcan and my Netgear mesh router for 15 min. Previously I had just powered off and right back on with no success.But with leaving them off for 15 min, that seems to have restored my service to its previous level:  ping 28ms, 303 down and 15 up, which I am happy about on a Saturday nite with other users streaming TV.I wonder if it was some kind of heat fault that a 15 min cool-down fixed. According to my TMHI smartphone app, I am connected to the same tower with about the same stats as in my original message.

3
F
6 months ago
J
jtheissLearner
asked in Troubleshooting

5G home internet keeps dropping

I believe the problem is indeed prioritization. Cellphone traffic is prioritized over internet traffic as i understand it. A couple days ago, my 5G internet slowed to 10.4 down/6 up. At that same moment, my 5G iPhone registered 389/12.3. It’s not my WiFi as I’ve registered over 500 down  in the mornings. Last night, my streaming 24in kitchen TV had constant buffering and dropping to very low resolution. My  phone on wifi was around 10 down but on cellular over 200 down.   Would deprioritization cause a full on disconnect thought?   I have seen slower speeds on the home internet vs my phone's data which would certainly be due to deprioritization.   We are having issues of full on internet loss,  I wouldn't think a tower would cut a modem off completely.    We have that problem also. Around 6:45pm, we often get a “no network detected” message from our Apple TV device. It usually disappears in anywhere from 5 sec to 30 sec.

264
C
1 month ago
J
jtheissLearner
asked in Troubleshooting

5G home internet keeps dropping

You may have some neighbor or even some equipment in your house interfering with how your computer connects viaWI-FIi. Your operating system on your computer have be corrupting NETWORK drivers used for communications or an installed app may be interfering with the computers built in Wi-Fi card. Again it may be a bad t-mobile device too. I’ve looked at all the neighborhood WiFi signals that I can see with Inssider app. I’ve moved my signal to the most open channels I can find.With my computer off Wifi right now, my iPhone shows over 500Mbps down on cellular data and 51Mbps down connected to my Wifi. That tells me either some other nearby device is harming my wifi signal. But more likely, I am competing with a lot more internet traffic in the evening as other T-mobile 5G internet customers fire up their 4K big screen TV or sit down for some intense gaming, etc.Or someone’s mining Bitcoin nearby 😂

264
C
1 month ago
J
jtheissLearner
asked in Troubleshooting

5G home internet keeps dropping

I believe the problem is indeed prioritization. Cellphone traffic is prioritized over internet traffic as i understand it.A couple days ago, my 5G internet slowed to 10.4 down/6 up. At that same moment, my 5G iPhone registered 389/12.3.It’s not my WiFi as I’ve registered over 500 down  in the mornings.Last night, my streaming 24in kitchen TV had constant buffering and dropping to very low resolution. My  phone on wifi was around 10 down but on cellular over 200 down.  

264
C
1 month ago
J
jtheissLearner
asked in Troubleshooting

5G home internet keeps dropping

I used to think it was throttling or congestion then I unplugged it put the device near my ac unit to cool it down completely. After restarting device which felt too warm for comfort beforehand . A very noticable improvement occurred. Also placing by window was not the best spot for me actually room Center gave me 5 bars I was getting ready to return and give up. I imagine that unit's have an internal struggle for possibly maintaining signal , packet info size or 4k compatibility causing heating issues , And eventhough I provided the unit with a heating fan. In the end seems to be working better by having it get a Total cool down when issues arise. Good luck T- Mobilers Interesting thought.  I have an infrared thermometer near my gateway. Right now it measures 123°F internally under the top grid and about 110° on the metal rim of the top.  I’ll check it later with both TVs on and see.I tried walking my unit all over the house and didn’t see any difference in bar whether upstairs, down

264
C
1 month ago
J
jtheissLearner
asked in Troubleshooting

5G home internet keeps dropping

I have the same issue. My Apple TV will flash a No Network Connected message and my Roku streaming stick will flip back to the no-signal screensaver image. These usually last either a few seconds or maybe as much as 30 seconds.I don’t lose cellular service on my iPhone. I presume the buffering capacity in the streaming devices makes the interruption appear a brief interval after it actually occurs,Right now it’s not worth ditching T-Mobile’s price, free Netflix, airline wifi, etc.

264
C
1 month ago
S
snsokstanLearner
asked in Coverage & Signal

upload and download speeds all over the place on 5GUC and T-Mobile Internet over 5G UC

@formercanuck  I wish I were more fluent in 5G speak.  I am connected on bands B66 and n71.  I didn’t see B66 in your list of band combinations.Screenshot attached from the gateway status page.   On the Overview page, I see Primary Signal fluctuating between 2 bars and 3 bars. Secondary signal is 4 bars.Speed does get worse in the evening. I presumed that’s due to more streaming devices including 4K TVs.  Right now I am getting 105Mbps down and 54 Mbps up, which is a record high for me, on my iMac connected to the gateway on an ethernet cable.  My 5G phone shows 372 down and 18 up at the same time. 

4
S
1 year ago
S
snsokstanLearner
asked in Coverage & Signal

upload and download speeds all over the place on 5GUC and T-Mobile Internet over 5G UC

@formercanuck Thanks,  Guess I better stop encouraging my neighbors to sign up to this service :)

4
S
1 year ago
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