Replies posted by jason_nrdn

2 Replies

J
jason_nrdnFirst activity
posted in Accounts & Services

Lied to and billed for a phone that I was offered for free

UPDATE 4/18/2022 James rep# 9991310431 wins… he made notes on my account saying that I agreed to purchase the phone I was promised would be free in January. I spoke to several other representatives trying to correct this issue with no luck. I can’t waste anymore time.In the eyes of T-mobile I lied about all of this and there’s no chance of them giving me the benefit of the doubt!! So I just paid off the free phone ($1000) and I’m leaving for AT&T.. YOU T-Mobile I’m not a difficult customer. I have never complained and I’ve never left any sort of feedback like this on the internet before. I have no other card to play, T-Mobil scammed me (for no reason) and this was the only course of action I can take is to try and let the public know what happened to me. 

27
A
3 months ago
J
jason_nrdnFirst activity
posted in Accounts & Services

Lied to and billed for a phone that I was offered for free

The biggest mistake I made was switching my service to T-Mobile via phone. Every mistake made and every lie told, has been via phone. I suggest strongly that you visit your local T-Mobile store and try to speak with the manager on duty there, or try to schedule a time to meet with them. There might be something they can do to get the ball rolling for you because where I'm located at least, they know how incompetent the phone reps are. I feel your frustration 100%!!  I did.. I went to a store and spoke with a very nice and helpful manager. Unfortunately he was unable to assist me with this issue. That’s the problem, this is a colossal failure of customer service. My phone isn’t broken, my service is fine.. my problem seems to be a bit outside of normal complaints and thus nobody has the procedure or authority to solve my issue. I’m trapped in a continuous vortex of being bounced from service rep to service rep with zero results.   

27
A
3 months ago
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