Replies posted by Nijhuispro
When I placed the order via the Telepone they said I must return the Gateway in the store otherwise have to pay $360. Yesterday spend 1-hour waiting in the store, they didn’t want to accept the Gateway return.After demanding to close my order we had to wait 15 min on the phone and the lady had to ask me why I closed my account.Today I drove 10 miles for delivering the Gateway to UPS! Thanks, T-Mobile, for the great service!
Thank y’all for the replies. Obviously, I am not the only one in the “Ultimate 5G coverage” that have a sucks connection. I came home tonight; my signal was disconnected. No Internet at all.After talking with my current cable provider and expressed my frustrations regards that I am overpaying for 200 Mbps plus and demands to cancel my contract. Suddenly, for “existing customers” I got an offer to upgrade to 400 Mbps up and 20 Mbps down for only 29.95 per month plus new WIFI 6 gateway/TV basic. (3 times lesser monthly payments and more service/faster)Tomorrow I will bring this fantastic 5G gateway return and close my $50 per months test subscription. Great concept, coverage and ticket support sucks. I hope y’all figure it out.Regards from Arlington, Texas.
Here from Arlington, Texas. I should be in Ultimate coverage zone. When I have the latest gateway next to the window, I barely get good to weak signal. Called multiple times and create a ticket #61076300Yesterday I found out that they closed the ticket without verifying with the “customer”. Tower was upgraded 5/3/2022 to 5G several blocks away. This must be a joke. The tower one block away is not from data according to T-Mobile.Upload speed, 0.5/1.5 Mbps. (Placed the gateway even outside as test)! They need to improve their service and change the coverage map. Disappointing customer.
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.