Replies posted by Guillaumep

2 Replies

G
GuillaumepFirst activity
asked in Accounts & Services

I'd like to unlock my phone

depending on if you jumped onto pre paid or post paid there will be certain things that must be met to get it unlocked.   Unlock eligibility for mobile devices on Postpaid plans The device must have been active on the T‑Mobile network for at least 40 days on the requesting line. If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full. If the device is associated with a canceled account, then the account balance must be zero. T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply. I think I’m in this case, unfortunately I paid only for 1 month and I have active on it for only 2 weeks (just for holidays) So it sounds that I’m not eligible. I don’t understand how they can have the right to lock a device which has nothing to do with them. I just wanted to be able to use internet at there. “It sounds like it had only been temporary unlocked when you pu

6
syaoran
1 month ago
G
GuillaumepFirst activity
asked in Accounts & Services

I'd like to unlock my phone

Hello, thank you for your answer. I bought it online it was a 2nd hand refurbished phone. It’s a Samsung S8 SM-G950U. I bought it 2 years ago, and it was fully unlocked, until I used a T-mobile sim card

6
syaoran
1 month ago
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