It’s a shame Tmobile has fallen into the trap as all the other cell providers, gain a huge market share and stop helping customers. I have a Nokia trash can modem and had issues on day one, wouldn't connect to 5g, was sent another modem and it worked for maybe 8 or 9 months and i was very happy with it until 2 weeks ago. It too started dropping 5g that could be reconnected with a modem reboot last week that option failed and after several calls to a “Expert” they agreed to send me a new router. I got that 3 days ago and it too can't connect to 5g, here it is 3 days later , several wasted hours on the phone with a “Expert” asking me if the modem is near a window, does it have a singal bar in the display etc etc. I am amazed that when I asked to speak to a next level tech I was informed that was not a option. I called corporate office to ask for a tech number that wasn't a phone bank of scripted people and was patched to another department who once answered sent me back to the home
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