In your VPN find a settings parameter called split tunnel. Add Tlife to the split tunnel. That way the VPN will allow direct access to the internet which is what Tlife and T-Mobile Internet need. Also if you do speed checks add those apps to get truer T-Mobile connection speeds rather than the VPN connection speeds. My VPN doesn't allow me to change settings. :( It's just DuckDuckGo (or I can use the McAfee one) & not really a true VPN I purchased & installed. I will keep that in mind though!!
I figured out that if I turn off my VPN before opening the T Life app, it'll work. So irritating though. I don't want to have to take those extra steps just to open a stupid app when I don't even use any of it except the offers. I don't have kids for the other part of it.
The new TLife app is not working, I deleted and reinstalled and a circle keeps going around saying, authenticating. Anyone else have this problem? Talked with a T-mobile Tech and they said, yes we are having problems with the app. HELP🤬 Same here! I really want to use one of the offers, but can’t since I can’t get in. Sooooooo frustrating!!!
I just got my gateway yesterday & I'm having the same issue. Sometimes it'll show one of the devices being offline & then instantly it's back on the network. It would be nice if they had an option of all day or 24 hours. There are devices I will only want on the network when I manually stop the schedule for a period of time. It's already very frustrating it won't work as expected.
I just got my gateway yesterday & that was the first thing I tried to do...no luck. I have multiple Amazon devices & it's so hard to keep track of it all. I did start to note them as I added devices because I realized with the first few I couldn't rename them, but it would be super helpful if that option was available. Kind of a disappointment considering T Mobile is such a large technology company.
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