Replies posted by StateLineMidwest

18 Replies

LG IMS has stopped

Thank you to cadillacmike above and several others who posted links to the Android Central article, explaining that it was indeed T-Mobile that pushed out an erroneous system change that caused all the trouble.Like many of you, our phones are safety, health, and business tools and we couldn’t wait, so we bought Samsung phones at T-Mobile. However, we figured maybe the LG phones (which we had originally bought at T-Mobile’s recommendation) would be usable as wifi-only devices.The old phones continued to pop up the error messages on wifi! So, we tried the fixes described above, and found that after doing the “force-stop, clear cache, clear data” over and over again for over 20 times (!), the popups finally stopped. Then they started again 24 hours later, then we did the “force-stop, clear cache, clear data” thing about 20 times in a row yet again, and the popups ceased again. We have not seen the problem recur today.GOOD JOB to the majority of posters who correctly surmised the root

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1 year ago

thegrimmlingRookie

asked in Android

LG IMS Has Stopped working fix is coming from LG soon

There are many, many concurrent threads on this same issue on this forum. Search for “LG IMS Keeps Stopping” and you will find at least six other threads.The local T-Mobile store told us they have been flooded with desperate customers with “bricked” LG phones and T-Mobile is selling phones so fast they are worried about running out of stock. They convinced us to purchase two new Samsung phones before they are gone.Please, if you hear that a “fix” is being pushed out by LG, try to find out if it will work on WiFi now that our old LG phones are no longer connected to T-Mobile! They are continuing to flash the error messages every 3 seconds on both phones!

1 year ago

summer7476First activity

asked in Coverage & Signal

LG IMS HAS STOPPED HELP ME PLEASE

There are at least six different threads on this forum on this same topic, all very active. Just search for “LG IMS Keeps Stopping” or similar words, and you will find them.The problem started this past Sunday.Every model of LG phone is affected, but only on the T-Mobile network.We visited our local T-Mobile retail store. The employees there are extremely smart and tech-savvy. They all said they have been flooded with LG phone / T-Mobile customers and the avalanche is increasing every hour. NONE of the alleged fixes worked on ANY of the phones and ALL the technicians have been trying their best for two days… this is what they said.Could LG have pushed an update of EVERY model last Sunday, that “bricked” all of their own phones?Could T-Mobile have accidentally updated their network so it isn’t compatible with LG anymore?They told us there is no solution in sight, and they were selling phones so fast they were running out. Because of what the T-Mobile employees said, we reluctantly

1 year ago

harleybear7762First activity

asked in Android

LG IMS keeps stopping

We visited the local T-Mobile retail store today. They were very busy. They told us that they have been flooded with LG/T-Mobile customers whose LG phones suddenly “bricked” Sunday, and the flow of customers has been increasing ever since. Both the customers and the service technicians tried every alleged “fix” on every LG phone (they have had every LG model brought in during the past 2 days) and nothing worked. In the end, most customers decided to purchase new 5G phones. They told us they are selling phones so fast they are calling for more shipments, hoping they will not run out of inventory. We were suspicious, but finally decided to purchase two new Samsung phones because we felt we have no choice. The “help” lines are jammed at both LG and T-Mobile, so to get the latest update, consider interviewing the employees at your local T-Mobile store. We don’t like this problem, but we cannot go without functional phones.

1 year ago

Leon2022First activity

posted in Coverage & Signal

LG IMS keeps stopping

We visited the local T-Mobile store today. They said they have been flooded with customers with “bricked” LG phones of every model and after trying every possible “fix” none of them worked on any of the phones. They have been selling new phones like hotcakes and they are concerned that they are going to run out of inventory...they are calling for more shipments as fast as possible.We observed a line of customers, all with the same problem. Every employee said they had been working on this problem for two days and this is only the tip of the iceberg.There are six different active threads on this site on this same topic and I posted a long Q and A with the T-Mobile retail store employees on a different thread. We had our doubts, but they convinced us to purchase two new Samsung phones today. It seems unlikely that LG would push a disastrous update to every model of their phones (on T-Mobile only) and “brick” their own phones… how would LG benefit? But who knows!

1 year ago

WestWestFirst activity

asked in Android

LG IMS keeps stopping

Yes, it seems to affect the entire line, all models, of LG phones. So far it sounds like the “error message every 5 seconds” is only popping up on the T-Mobile network...if anyone hears differently, please post.There are six different threads active on this site today on this same subject due to the widespread interest and many people involved. On one of the other threads, I just posted a long Q and A with the technicians at the local T-Mobile store. Bottom line: 1) They have seen just about every LG model come in during the past two days; 2) They tried every alleged fix, and nothing worked on any phone; 3) Both the LG and T-Mobile support help lines are jammed; 4) T-Mobile has been doing a land-office business selling new phones since Sunday, with sales increasing so fast they are worried about selling out!There are arguments on both sides: The problem is only LG, but also appears to be only T-Mobile. It seems implausible that LG would push out an update for every model of phone

1 year ago

Bambi245First activity

posted in Android

harvey62First activity

asked in Android

LG G7 error message this morning

THANK YOU sincerely to the users who are sharing the fixes that worked for them. It is not your fault that the fixes might not work for other people, and you deserve appreciation for your effort. This problem was not caused by any individual user, and I am sure that T-Mobile did not want to cause the problem either. We just need to get T-Mobile aware of the dimensions of the situation so that their response is appropriate. Widespread posts on many different forums, here and elsewhere, indicate that generally people are not recovering from this problem. But THANK YOU to all!

1 year ago

harvey62First activity

asked in Android

LG G7 error message this morning

These threads getting “PROBLEM SOLVED” headlines and green-check-mark headings are untrue and very unhelpful. Somehow the thousands of us who have had our phones bricked for two days (so far) need to communicate to T-Mobile that the problem is NOT yet solved.The “LG IMS com” system app is designed to instantly restart and reload cache in the event that it stops or is forced-stop. When you force-stop it or clear the cache, you can easily see that it restarts and reloads immediately. This is logical and proper behavior for an app that is required for basic phone function...it needs to run all the time.However, T-Mobile evidently changed something yesterday (Sunday) that was not compatible with the LG IMS system app in LG phones. For thousands of customers, NONE of the fixes posted in dozens of forums and dozens of YouTube videos work at all.Do yourself a favor and start documenting all the labor-hours you are losing by having non-functional phones for so many days, and all the labor-

1 year ago

harvey62First activity

asked in Android

LG G7 error message this morning

I see that “Force Stop and Clear Cache” now has a “green check mark” and “best answer” badge. I am sure the poster provided the information in good faith. Unfortunately, those actions to not work for the vast majority of people, as evidenced by the hundreds of postings on dozens of forums and websites… people are trying “Force Stop and Clear Cache” and for nearly all of them, it is not working. It did not work for our two phones, nor did any of the other false fixes posted on YouTube. If this was a good fix, T-Mobile would tell their retail store employees about it! If this was a good fix, somebody would post a legitimate YouTube showing an actual phone actually healing!If is very clear that T-Mobile did something this past Sunday that effectively bricked many thousands of LG phones. LG abandoned the phone business, so they have little incentive to help (but we can always hope). T-Mobile might not even know what they did… the error could be buried somewhere in the code of a comp

1 year ago

Frank TsacriosFirst activity

asked in Android

TMobile is silent about LG IMS keeps stopping

In reply to the person who asked whether our phones were brought in from some other carrier:Both of our T-Mobile phones were purchased brand new in T-Mobile retail stores, recommended by T-Mobile employees, and set up and activated by T-Mobile employees. Neither phone had any problem of any kind until they both started the dreaded “LG IMS Keeps Stopping” popup message last Sunday.So no, this is not a problem with some wrongly-configured phone from somebody else’s network. These phones were T-Mobile all the way, functioning perfectly up until the every-3-second popups hit… like it did for tens of thousands (or maybe hundreds of thousands) of customers.Forums all over the web are full of desperate posters trying to fix this problem YouTube now has many videos (falsely) claiming to fix the problem. Those videos are harvesting the lucrative views and clicks of thousands of people. Obviously this is a much more widespread problem than the few news items that call it a “limited proble

1 year ago

Bambi245First activity

posted in Android

LG IMS keeps stopping

One has to imagine that behind the scenes, T-Mobile software writers are frantically trying to figure out what they did yesterday (Sunday) that bricked tens of thousands of LG phones (multiply it out, and it’s millions of dollars of damage to customer equipment).Several terrible things are happening as a result of this, which include the following:Customers are spending many hours on the false-fixes posted on YouTube, including doing a “hard factory reset” that destroys all their photographs and data, but does NOT fix the phone! Some customers are rushing to their local T-Mobile store to purchase new non-LG phones. T-Mobile should be giving these folks a generous discount, but they have not announced anything yet. If a discount is announced, will it be retro-active to today? It should be!It is apparent that the system app “LG IMS” is vital to normal phone operation and is designed to restart immediately if it is interrupted. That’s why it restarts instantly after a “forced stop” an

1 year ago

WestWestFirst activity

asked in Android

LG IMS keeps stopping

If T-Mobile knew how to fix this, they would tell their retail store workers. Those workers would be thrilled to make their customers happy by doing the “force stop” and “clear cache” recommended on all the YouTube videos IF IT WORKED. I feel sorry for all the people doing “hard resets” and losing all their photos and documents, then discovering the problem is exactly the same. Unfortunately, no real solution has been announced. The YouTube videos with “fixes” don’t work.It appears that T-Mobile did something to their network yesterday (Sunday) that triggered this problem with nearly every LG phone in the country. When you go to the lg ims system app, and hit “force stop,” it restarts immediately. When you “clear cache,” it reloads the cache immediately. That is how you would expect a vital-for-communications app to behave… it was written to restart and run all the time.So evidently, T-Mobile did something that is making that app “stutter” or “hiccup” every 3 seconds, then it re

1 year ago

Frank TsacriosFirst activity

asked in Android

TMobile is silent about LG IMS keeps stopping

I tried getting through to T-Mobile telephone support but the recording says “We are experiencing high call volumes!”Some writers on some forums claim they got through to T-Mobile and were told “We are aware of the problem and are working on it.” Of course, what we want to hear is “We are committed to a fix.”My wife’s phone and my phone both started getting the notorious “LG IMS Has Stopped” popup every three seconds, yesterday (Sunday) afternoon. I spent about 6 hours doing everything recommended on every YouTube video and forum post: update apps, update OS, clear cache, force stop, reboot, etc. etc. Unfortunately, the YouTube folks just want credit for views and clicks, and don’t care if the fix does not work. Naturally, we all watch every video to the end!I noticed that the LG IMS system app is written so it attempts to restart immediately as soon as anyone tries to shut it off. It also reloads the cache immediately after anyone tries to shut it off. This is logical behavior,

1 year ago

harleybear7762First activity

asked in Android

LG IMS keeps stopping

The “LG IMS Keeps Stopping” popup began for us every three seconds starting yesterday. I followed the instructions on a half-dozen YouTube videos exactly, and NONE of them worked. Then I checked a half-dozen forums and followed all their advice (except a factory reset) and NONE of them took care of the problem.Unfortunately, it appears that some folks on YouTube are exploiting this problem by posting “fixes” that they have not verified, because all they want is the views and the clicks. They know that desperate users will watch the video to the end, even though it does no good.Evidently T-Mobile changed something on Sunday that makes the LG IMS system app “stutter” (but not actually stop) every few seconds. That is apparent because the phone can still send/receive voice calls and text messages, and “clearing the cache” and “force stopping” only works for 3 seconds before the app resets and attempts to function again -- triggering that popup message every couple of seconds!LG has st

1 year ago

timmob

asked in Android

"LG IMS keeps stopping"

Both of our LG phones started getting the “LG IMS Keeps Stopping” popup every three seconds starting yesterday. I followed the instructions on a half-dozen YouTube videos exactly, and NONE of them had any effect. Then I checked a half-dozen forums and followed all their advice (except a factory reset) and NONE of them had any effect.Unfortunately, it appears that some folks on YouTube are exploiting this problem by posting “fixes” that they have not tested or confirmed, because all they want is the views and the clicks. They know that desperate users will watch the video to the end, even though it does not work.Evidently T-Mobile changed something on Sunday that makes the LG IMS system app “stutter” (but not stop) every three seconds. That is apparent because the phone can still send/receive voice calls and text messages, and “clearing the cache” and “force stopping” only works for a few seconds before the app resets and attempts to function again -- triggering that endless popup m

1 year ago

Replies posted by StateLineMidwest

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