This is driving me nuts it's been going on for a year! I have tried all the different tricks and called Tmobile and was told again to do said tricks and the most overused word of the 2020's besides cringe would be insert word ______ hack.🤬🤬 Stop it! Just stop it! I don't want a cookie cutter "hack" when it's not a 3rd party Apps like Door Dash, YouTube, Twitter, and Facebook. It's you the provider's App so just give me a straightforward solution for what is supposed to be by all these people dealing with same problem a straightforward service problem. There's absolutely no excuse for a year to pass and I am still having this problem and it happening on my upgraded new phone while it happened on my old phone for it to transfer to my completely different new phone also considering the back doesn't even come off the phone (horrible design flaw seriously what are we doing Tmobile? Get your shit together. ) and it's prepaid so there shouldn't be a traditional sim card, so I am still not
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