I was upgrading my phones, checked on the app, it said my phone was worth $800. Went to the store the next day, showed them the screen, he said yep. Did the deal, signed for them taking my phones, or so I thought, when I was actually signed a contract to pay $31 extra month on my phones. They never said anything to me that to get the $800 I would have to add a line. Started calling within a couple of days when I had another issue about getting an Apple Watch that I was told was $199 and I would own the watch, he rang it up, nope $365. I said keep it. Called and found out I was only getting the $400 trade in value. Explained to that rep, he said I will fix it, it will take a few days, I will call you back, surprise no call and no change. Talked to a supervisor after a tower outage had me without service for over a week at my house. Got $50 credit and told my bill would be over $200, explained it again and she said that I would have to add a line, I said no one to add a line for, and exp
I am going through this right now. I went through my app on my old phone under my login, went to upgrade, when asked about trading in my phone, I marked yes and they valued my phone at $800. When I get my bill, it shows that I am to make monthly payments when I was told that with my trade in and down payment I wouldn’t have a monthly payment but would have a credit. Have got the run around for several weeks now and talking in circles. I call them out and demand for them to listen to the recorded phone call. Workers document different than what they tell the customer. It is ridiculous. Still working the problem. Not giving up
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